Pros from reviewers
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Excellent customer service: Despite some negative reviews, many users have praised Airwallex's customer service for being responsive, patient, and helpful, providing excellent guidance on how to use the platform's functions.
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Seamless user interface: Users have found the Airwallex interface to be seamless and easy to use, making the payment process smooth and efficient.
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Cost-effective payment gateway: Airwallex offers a cost-effective payment gateway, which is a major advantage for businesses managing global payments.
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Unlimited virtual cards: One of the most appreciated features of Airwallex is the provision of unlimited virtual cards, which help users segregate and manage their expenses better.
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Robust platform: Users have described Airwallex as a robust platform, capable of handling all their financial needs. This makes it a reliable choice for businesses and individuals alike.
Cons from reviewers
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Slow transfer process: Users have reported that the transfer process with Airwallex can be slow and frustrating, leading to delays in transactions
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Poor customer support: The customer support system has been criticized for being unresponsive and slow, with some users reporting waiting up to 7 days for a response to their queries
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Security issues: There have been instances of transactions being left pending or failing due to supposed security threats, causing inconvenience and disruption to users
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Lack of live support: Users have reported that they are unable to speak with a live person for support, and that the email responses they receive are insufficient for resolving their issues
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Issues with account connectivity: Some users have experienced problems with their bank accounts getting disconnected from the Airwallex platform, and have found it difficult to reconnect them, leading to delays and disruptions in their transactions.
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Main features
Starting Price
Free Plan
International multi-currency accounts
Fast international payments
Borderless bank cards
Efficiently manage employee expenses
Integrations with the best tools
Starting Price
N/A
Free Plan
No
International multi-currency accounts
Fast international payments
Borderless bank cards
Efficiently manage employee expenses
Integrations with the best tools
What is Airwallex?
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How Airwallex compare to similar software?
Product
Airwallex
4.0
Airwallex reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
Get $300 bonus after $3000 spent through Airwallex Borderless Card. on Airwallex
Save up to $500
Airwallex
vs
Wise
Wise and Airwallex, both prominent in the international payments and financial services sector, cater to different market segments with distinct features, pricing, and functionalities. The primary distinction between Wise and Airwallex lies in their target audience and the suite of services they offer. Wise, known for its transparency and simplicity, is predominantly geared towards individuals, freelancers, and small to medium-sized enterprises (SMEs) looking for cost-effective ways to make international transfers. Its platform is celebrated for offering real exchange rates directly from the currency markets and disclosing all fees upfront, making it a go-to for users seeking straightforward and affordable solutions for cross-border payments.
On the other hand, Airwallex is designed with businesses in mind, especially those operating on a global scale or requiring sophisticated financial tools for managing international transactions. Airwallex provides a comprehensive financial...
Airwallex
A complete financial suite
Get $300 bonus after $3000 spent through Airwallex Borderless Card. on Airwallex
Save up to $500
Wise
Smarter money management across borders
Who is Airwallex best for according to our reviewers?
Businesses seeking to manage global payments: These users find Airwallex's payment gateway cost-effective and easy to use. They appreciate the seamless user interface and outstanding customer service
Users who need to segregate and manage expenses: These users find the unlimited virtual cards feature extremely useful. They appreciate the robust platform and excellent customer service
Users who value customer support: These users have had mixed experiences with Airwallex's customer support. Some find the team extremely helpful and responsive, while others have had issues with slow response times and lack of live support
Users who frequently transfer money: These users have had varied experiences with Airwallex's transfer process. Some find it consistently smooth, while others have encountered issues with transfers being blocked or left pending
Users who are comfortable with self-service: These users are willing to resolve issues by watching videos due to the lack of 24-hour, weekend, and overnight support. They find the pricing acceptable and continue to use the software despite its shortcomings.
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Airwallex reviews
4.0
Airwallex rating
4.5
Ease of use
4.6
Customer service
4.4
Value for money
4.0
Likelihood to recommend
4.5
Features
5 Airwallex reviews
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Carol Garcia
Airwallex Boosts Company's Cash Flow Management with Faster International Transactions
The speed and efficiency of international transactions through Airwallex have significantly improved our company's cash flow management
May 7, 2024
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Ethan
An Outstanding Experience with Airwallex: A Review
My experience with Airwallex has been absolutely fantastic! I would highly recommend new users to give this platform a try. I've had a few minor hiccups, like a $2 transfer from my PayPal account that was flagged for security reasons, but I appreciate how vigilant they are about protecting my funds. Every transaction I've made has been carefully monitored, ensuring a secure transfer process. I've also tried Revolut, but I find Airwallex to be just as efficient, if not more. The customer support from Airwallex is commendable, they usually get back to me within a week and they've been diligently working on my last ticket for 2 months. I wish I could give them more than five stars!
April 28, 2024
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Douglas Johnson
Airwallex's User-Friendly Interface Praised by Financial Analyst
As a financial analyst, I found Airwallex's interface to be incredibly user-friendly and intuitive
April 22, 2024
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Wiley G
Appears to be sluggish.
I'm finding Airwallex to be slow and I'm currently having issues with a transfer. It's quite frustrating. The only support available seems to be from a person named Martin who only sends automated messages without any solid updates. The support system appears to be lacking.
April 16, 2024
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Juan N
Peace of Mind: Airwallex's Secure Financial Transactions
The security features of Airwallex give me peace of mind knowing our financial transactions are protected
April 13, 2024
