Pros from reviewers
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Ease of use: Gusto's interface is user-friendly and intuitive, making it easy for users to navigate and perform tasks
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Self-onboarding: The software allows employees to self-onboard, which simplifies the process and saves time
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Direct deposit turnaround: Gusto offers a quick turnaround for direct deposits, which is a feature not offered by some competitors
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Comprehensive features: Gusto provides a wide range of features including time tracking, handling benefit plans, open enrollment, workers compensation insurance payments, payroll, taxes, new employee reports, tax reporting, W-2's, 1099's, and payment of both domestic and international contractors
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Customizable plans: Gusto allows users to create and customize plans that fit both their company and personal needs, making it a flexible solution for different businesses.
Cons from reviewers
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Poor customer service: Several users have reported that Gusto's customer service is lacking, with slow response times and a lack of accountability for mistakes made by the software. This has led to frustration and dissatisfaction among users
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Inflexible salary options: Gusto does not offer an option for a fixed salary that does not fluctuate when hours are adjusted. This can cause issues for businesses that have salaried employees with varying work hours
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Inability to correct individual payroll errors: If a mistake is made during payroll processing, the entire payroll has to be cancelled rather than being able to cancel or correct a single check. This can be time-consuming and inconvenient for businesses
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Subpar benefits management: Some users have reported issues with Gusto's management of benefits, particularly childcare benefits. These issues have included slow response times and a lack of support, leading to significant financial losses
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Below average reporting feature: Some users find Gusto's reporting feature to be disorganized and hard to navigate, making it difficult to access and analyze important payroll and HR data.
3 months free / Unlimited users on Gusto
Get 3 months free / Unlimited users on Gusto and up to $483 savings with Secret.
Main features
Starting Price
Free Plan
Collaborate on your decisions
Improve payroll payment
Automate tasks
Boost performance and skills
Provide real benefits to your employees
Starting Price
$40
/ month
Free Plan
No
Collaborate on your decisions
Improve payroll payment
Automate tasks
Boost performance and skills
Provide real benefits to your employees
What is Gusto?
3 months free / Unlimited users on Gusto
Get 3 months free / Unlimited users on Gusto and up to $483 savings with Secret.
How Gusto compare to similar software?
Product
Gusto
4.0
Gusto reviews
Price
$40
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
Gusto
vs
QuickBooks
Gusto and QuickBooks are both powerful tools for managing your business's financial affairs, but they have distinct differences that cater to varying business needs.
One of the primary differences between Gusto and QuickBooks is their core focus. Gusto primarily excels in payroll and HR management. It provides an intuitive platform for handling employee payroll, tax calculations, and compliance with labor laws. It simplifies tasks like onboarding, benefits management, and employee self-service. In contrast, QuickBooks is a comprehensive accounting software that encompasses a broader range of financial management tasks. It offers features for invoicing, expense tracking, financial reporting, and tax preparation.
Another key distinction lies in their pricing models. Gusto's pricing is primarily based on the number of employees, and it includes payroll processing, tax filings, and HR features. QuickBooks, on the other hand, offers different pricing tiers based on the level of financial...
Gusto
All-in-one HR platform
QuickBooks
Optimize your accounting and invoicing management with ease.
50% discount for 6 months on any subscription plan on QuickBooks
Save up to $147
Gusto
vs
Rippling
Rippling and Gusto are both leading payroll and HR management solutions, each with its own set of features and advantages tailored to different business needs. One key difference between Rippling and Gusto lies in their approach to payroll and HR management.
Rippling is renowned for its comprehensive, all-in-one platform that integrates payroll, benefits, HR, and IT management into a single system. With Rippling, businesses can automate administrative tasks such as employee onboarding, offboarding, and compliance, streamlining HR processes and reducing manual workload. The platform offers advanced features like real-time syncing across systems, customizable workflows, and built-in compliance checks, making it ideal for businesses seeking a fully integrated solution to manage their entire workforce efficiently.
In contrast, Gusto focuses primarily on simplifying payroll processing and benefits administration for small to medium-sized businesses. While Gusto offers features for managing...
Gusto
All-in-one HR platform
Rippling
Workforce management platform
Gusto
vs
Deel
Deel and Gusto are leading platforms in the realm of payroll and HR management, each catering to distinct business needs, which is crucial in understanding their differences.
A primary difference between Deel and Gusto lies in their target markets. Deel is designed primarily for businesses that operate on a global scale, offering services that enable companies to hire, onboard, and manage payroll for employees in over 150 countries. This includes handling local tax laws and compliance issues, which are often significant hurdles for multinational companies. Deel provides a comprehensive solution for managing international workforces, including contractor payments and full-time employee payroll, with features tailored to various country regulations.
On the other hand, Gusto primarily targets small to medium-sized businesses within the United States. It offers a more traditional suite of HR services, including payroll processing, benefits management (like health insurance and retirement...
Gusto
All-in-one HR platform
Deel
Human Resource management software
Who is Gusto best for according to our reviewers?
Small Business Owners: Gusto is ideal for small business owners as it simplifies the process of managing payroll, compliance, and employee benefits. It allows customization of plans to fit both company and personal needs, and provides trustworthy financial information
Freelancers and Contractors: Gusto is suitable for freelancers and contractors as it offers features like direct deposit turnaround, time tracking for hourly work, and payment for both domestic and international contractors
HR Professionals: Gusto is beneficial for HR professionals as it allows multiple users to have administrator access, ensures security with multi-factor authentication, and handles aspects like benefit plans, open enrollment, workers compensation insurance payments, new employee reports, and tax reporting
Employees: Gusto is user-friendly for employees, offering self-onboarding, easy checking of stubs and deposits, and a neat interface. It also allows automatic transfer of selected amounts to bank accounts for bill payments, while saving the remainder for spending
Payroll Processors: Gusto is suitable for payroll processors as it promotes collaboration between the employer, employee, and payroll processor. It also handles payroll, taxes, W-2's, 1099's, and has the ability to pay international employees.
3 months free / Unlimited users on Gusto
Get 3 months free / Unlimited users on Gusto and up to $483 savings with Secret.
Gusto reviews
4.0
Gusto rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.4
Likelihood to recommend
4.5
Features
4 Gusto reviews
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Anthony C
Experiencing Gusto's Impressive Customer Support and Security Measures
I've had quite an interesting experience with Gusto's customer support, which is based in India. It's quite impressive how they manage to communicate effectively despite English not being their first language. My representative was in a lively environment, which added a unique touch to the interaction. What really stood out to me was their advanced security measures. They utilized two-factor authentication and even took a photo of my driver's license and my face for verification purposes. It's clear they take user security seriously, which I appreciate. It's like having my own personal security guard for my account!
April 28, 2024
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Juan A
Top-notch DIY Payroll Software on the Market: Gusto
I've been a user of Gusto for several years and I'm quite fond of it. They're constantly making enhancements and seeking advice from their partners. Like all software, it has its quirks, but overall, it's an excellent platform. Gusto's self-onboarding and employee communication surpass their competitors, and their interface is neat and easy to use. However, their customer service has been lacking lately. I wish there was an option for a fixed salary that doesn't fluctuate when hours are adjusted. Another drawback is that if there's a mistake, the entire payroll has to be cancelled. It would be a significant improvement to have the ability to cancel a single check. I opted for Gusto because of its direct deposit turnaround and features that Patriot doesn't offer. I switched to Gusto because it's more user-friendly and promotes collaboration between the employer, employee, and payroll processor.
April 20, 2024
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Abigail
Gusto: Intuitive and User-Friendly
I've found Gusto to be an incredibly intuitive and user-friendly platform
April 15, 2024
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Xanthe G
Exceptional Service and Efficiency with Gusto
FIVE stars! I received my first paycheck right on time, on Dec. 31. I've sent a few emails and chats, and each time I get a prompt and helpful response. The system works flawlessly. I highly recommend using them. All of the representatives are proficient English speakers and they keep assuring me that everything is in order, they even do a test deposit to ensure everything is working perfectly. My former employer wasn't this efficient. I'm now involving my friends to switch to this software because of its excellent service.
April 14, 2024
