Pros from reviewers
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User-friendly interface: Razorpay offers a clean, user-friendly interface that makes it easy for businesses to manage their payments
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Acceptance of global debit/credit cards: Razorpay accepts almost all global debit and credit cards, making it a versatile payment gateway for businesses with international customers
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Lower fees: Compared to other payment gateways, Razorpay charges comparatively lower fees, making it a cost-effective choice for businesses
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Comprehensive reports and email notifications: Razorpay provides comprehensive reports and email notifications to clients, helping businesses keep track of their transactions
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Easy integration: Razorpay can be easily integrated into any software, making it a flexible choice for businesses of all sizes.
Cons from reviewers
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High transaction fees: Some users have reported that Razorpay's transaction fees are higher compared to other payment gateways, which can be a significant disadvantage for small and midsize businesses
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Inconsistent customer service: While some users have praised Razorpay's customer service, others have reported poor response times and lack of resolution to their issues, indicating inconsistency in the quality of customer support
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Limited acceptance of international cards: Despite accepting a wide range of payment methods, Razorpay reportedly rejects many international cards, which can be a significant drawback for businesses with a global customer base
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Lack of certain customer-centric features: Some users have reported that Razorpay lacks features such as gift cards and a standard or free version, which can limit its appeal to certain businesses
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Issues with account approval and settlement process: Some users have reported sudden account blocking, lengthy approval processes, and delays in the settlement process, which can cause significant inconvenience and potential financial loss.
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Main features
Starting Price
Free Plan
Multiple payment modes
Payment pages
Payment gateway
Payment links
RazorpayX
Starting Price
N/A
Free Plan
No
Multiple payment modes
Payment pages
Payment gateway
Payment links
RazorpayX
What is Razorpay?
25% off Source to Pay and Payroll plans on Razorpay
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How Razorpay compare to similar software?
Product
Razorpay
4.2
Razorpay reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
Who is Razorpay best for according to our reviewers?
Small and Midsize Businesses: These businesses can benefit from Razorpay's ability to accept payments through all online methods, including foreign currency. They also provide comprehensive reports and email notifications to clients, and send payment reminders for timely collection in case of credit sales
E-commerce Platforms: Razorpay is popular among the e-commerce community in India, offering multiple payment methods and the flexibility to pay using mobile payment apps. It can be integrated into any shopping website or CRM software, or simply used to send payment links to customers
Service Industry: Razorpay is a good choice for businesses in the service industry that don't require a GST number to use their business solution. It also doesn't charge an annual maintenance fee, unlike some other payment gateways
Businesses Needing International Payments: Razorpay supports international payments, making it suitable for businesses that deal with customers outside of India. However, it does reject many international cards and its payment method could be simplified
Businesses Seeking User-Friendly Interface: Razorpay has a clean, user-friendly interface and ability to accept almost all global debit/credit cards with a minimal fee, making it suitable for businesses that value ease of use.
25% off Source to Pay and Payroll plans on Razorpay
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Razorpay reviews
4.2
Razorpay rating
4.0
Ease of use
3.5
Customer service
3.6
Value for money
4.1
Likelihood to recommend
3.9
Features
5 Razorpay reviews
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Juan C
Razorpay: A Small Business Owner's Best Friend
As a small business owner, I have found Razorpay to be an invaluable tool for managing my online transactions. The interface is user-friendly and the transaction process is smooth and quick
May 6, 2024
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Mary D
Experiencing Exceptional Service with Razorpay: A Customer's Perspective
I've been a loyal customer of Razorpay for the past 4 years and I am absolutely thrilled with their service. I've encountered some technical challenges with their payment gateway, but it's been an opportunity for me to learn and grow my business. I've raised a ticket (ID 171963) and have been actively communicating with their team via chat. Their response has always been a sincere Sorry for Inconvenience, which shows their commitment to customer satisfaction. Their service has been a refreshing change from the usual, even surpassing some government companies. I wholeheartedly recommend using Razorpay for their exceptional service.
April 27, 2024
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Irene S
Simplified Invoicing with Razorpay
As a freelancer, Razorpay has simplified my invoicing process. The feature to create and send professional invoices directly from the platform is truly commendable
April 22, 2024
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Victoria R
Premier Choice for Online Payment Collection: Razorpay
I've been using Razorpay for many of my e-commerce clients who run WooCommerce or Shopify-based stores and it's been a fantastic experience. Integrating Razorpay into any software is incredibly easy thanks to its comprehensive documentation and ready-to-use plugins. Its multiple payment methods make it highly flexible for online payments. One of the key features I appreciate is its Custom Payment Pages, which allow us to list our products and services and collect payments for them. Razorpay is currently the most popular payment gateway among the e-commerce community in India, offering multiple payment methods and the flexibility to pay using mobile payment apps. It can be integrated into any shopping website or CRM software, or simply used to send payment links to customers. One of the best features I've found is the ability to design payment pages where we can list our services and collect payment. The customer support is also impressive, with a dedicated relationship manager for each account to quickly resolve payment issues. Overall, I believe it's an excellent product for any online store.
April 16, 2024
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Richard W
Razorpay: Top-tier Payment Solution for Small to Midsize Businesses
I had a fantastic experience with Razorpay and am completely satisfied with their service. I would recommend Razorpay as the top payment solution for small and midsize businesses. They accept payments through all online methods, including foreign currency, and provide comprehensive reports and email notifications to clients. They also send payment reminders for timely collection in case of credit sales. However, their pricing for UPI and Rupay Cards is higher compared to other payment gateways like Paytm, Paykun, and CC Avenue. I chose Razorpay because Cashfree doesn't support credit cards, Paytm requires a GST number to use their business solution which isn't necessary in the service industry, and CCavenue charges an annual maintenance fee which isn't the case with Razorpay. I switched to Razorpay because Paykun had many transaction failures compared to Paytm and Razorpay, and often my clients couldn't pay via credit card over the Paykun payment gateway.
April 13, 2024
