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Excellent Training and Support: Hotelogix Team Delivers Responsive Assistance for Quick Software Adoption

The training and support provided by the Hotelogix team have been excellent. They were very responsive and helped us get up to speed with the software quickly.

September 28, 2024

Exploring Hotelogix: A User's Perspective on Pros and Cons

I really value the front desk feature of Hotelogix, it's my favorite part. I haven't faced any problems with it so far. I opted for Hotelogix because its system is more precise to use.

September 23, 2024

Effortless Hotel Management with Hotelogix Software

I strongly recommend Hotelogix for its ability to ensure guest satisfaction. Its front desk operations management is extremely user-friendly. The software allows for full customization of invoices and easy automation of all operations, from managing rates to sending confirmations to guests or setting alerts for different hotel departments. The 24/7 customer support is outstanding, with one staff member being particularly supportive. I have not encountered any issues so far and the support team always effectively resolves my queries. I chose Hotelogix for its cloud benefits and easy reporting. I switched to Hotelogix from my previous on-premise software because Hotelogix is cloud-based and always up-to-date.

September 17, 2024

Overcoming Challenges: My Journey with Hotelogix Property Management Software

I had an interesting journey with Hotelogix, a property management software company based in India. Initially, I was a bit apprehensive about trusting another company, especially one based overseas, after a less than stellar experience with my previous software. However, their persuasive salesperson managed to convince me to give it a shot. I invested 85€ for the first month and eagerly embarked on the onboarding process. During a three-way call, they discovered that my apartments were not in the same location, even though I had provided this information on their forms. This posed a challenge for the channel manager, which was designed to handle only one location under one account. Instead of turning me away, they assured me that they would find a solution, even though they had a no-refund policy. They initially quoted me a price of 18€ for 4 apartments (7 units in total), which was slightly over my budget. However, they were flexible and agreed to lower the price to 1€. Yes, I ended up paying 15€ more per month, but I appreciated their willingness to accommodate my needs. As I started to think about other potential issues, I asked more questions. They were patient and explained that the misunderstanding was due to the information I had provided. After a couple of days of silence, I was pleasantly surprised when a representative called me. This showed me that they were committed to resolving the issue and valued my business. Overall, my experience with Hotelogix was a learning curve. It taught me the importance of clear communication and patience. Despite the initial hiccups, I appreciate their dedication to finding a solution and their willingness to negotiate on the price. I'm looking forward to seeing how our partnership evolves.

September 8, 2024