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Vinci AI Promo code
Up to 80% of tickets resolved end to end
Vinci AI is an AI support agent that resolves customer tickets end to end, escalates with full context when a human is needed, and keeps its own knowledge current as your product ships
Vinci AI
Deal details
Your company must have less than $10M in annual revenue
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Save up to $10,000
2 weeks free + $1,000 in credits (higher allocations depending on revenue)
Eligibility questions
All the applications are manually approved by our Customer Success Team. If you have questions about our application process, please send us an e-mail at applications@joinsecret.com.
This deal can be used if you have not signed up for Vinci AI yet or if you're using it on the free version.
Deal details
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Vinci AI Promo Code: 2 weeks free + $1,000 in credits (higher allocations depending on revenue)
Unlock up to $10,000 in Vinci AI credits, plus two weeks free with unlimited AI resolutions, exclusively through us. This deal is built for teams that ship fast and need customer support to keep pace, without a migration project or an enterprise contract to sign first. Vinci AI resolves up to 80% of tickets end to end, and keeps itself accurate as your product changes: it plugs into your engineering workflow through MCP, reads what your team shipped, and drafts the support article before customers ask twice. Most AI agents start going stale the week after launch. This one ships with your product.
Who is eligible for this Vinci AI deal?
This deal is reserved for startups meeting the following eligibility criteria:
- Less than $10M in annual revenue
- Referred by a startup partner (which is us!)
- A new customer of Vinci AI
There is no funding-stage requirement and no employee cap.
How can I redeem my Vinci AI promo code?
Click "Get deal" on this page to unlock the necessary link, complete the short application with your company details and your monthly support volume. Vinci AI reviews the application and confirms your credit allocation. Your two-week unlimited trial starts straight away.
Why should I take advantage of this Vinci AI offer?
You get two weeks of unlimited AI resolutions to test the agent on your real traffic, then up to $10,000 in credits applied to resolved work. Credits go toward AI resolutions — one resolution is one conversation Vinci AI closes end to end, so nothing is spent on attempts or on conversations a teammate takes over. The agent works across web chat, email, WhatsApp, Telegram and Slack, and setup takes as little as five minutes, so you find out whether it works for you before you spend anything.
2 weeks free + $1,000 in credits (higher allocations depending on revenue)
Eligibility questions
All the applications are manually approved by our Customer Success Team. If you have questions about our application process, please send us an e-mail at applications@joinsecret.com.
General information
Vinci AI replaces the ticket queue with resolution. Instead of routing a customer through a bot and then a human, it runs multiple retrievals against your connected knowledge, answers when the evidence is strong, takes the action the customer asked for, and closes the conversation. When the evidence is thin, it escalates instead of guessing.
The escalation is where most teams feel the difference. A human agent receives the intent, the conversation history, the fixes already attempted, the source links and a drafted reply. The customer never repeats themselves, and the agent starts solving instead of reading.
Vinci AI's second job is keeping itself accurate. It retrains on every resolved ticket and connects to your engineering workflow through MCP: your coding agent passes what shipped — merged code, closed issues, updated specs — and Vinci AI drafts the support article for your team to approve. Support docs update from shipping context, not from the third customer who complains.
It installs either way round. Run it as the AI layer on top of Zendesk, Intercom or Freshdesk and keep your current stack intact, or run support entirely on Vinci AI's native ticketing platform. Either way, setup takes minutes rather than an implementation project.
Expert review on Vinci AI
Nothing tests your patience like a chatbot cheerfully replying "I don't understand that" to the exact question you just asked 🤖 Third time's the charm, right? (It's never the charm.)
What is Vinci AI?
Vinci AI is an AI support agent and ticketing platform that resolves customer tickets end to end, takes real actions like billing updates, and hands off to a human with full context when needed, working across chat, email, WhatsApp, Telegram, and Slack 💬
Our opinion about Vinci AI:
Vinci AI earns its place by staying current, syncing with your team's shipped work so support answers never lag behind the product ✅ Fast-moving startups and product-led companies that update weekly benefit most, since the agent's knowledge grows alongside what they actually build 🚀
Vinci AI Pricing:
Vinci AI costs $29 per seat monthly plus $0.59 per completed AI resolution, with only end-to-end resolved conversations billed, so escalated or unresolved tickets cost nothing extra 💵
- More details about Vinci AI plansBest Vinci AI alternatives:
Fin (Intercom), Zendesk, and Freshdesk are established alternatives, each offering their own take on AI-assisted support. Explore current deals on these tools and many more on the marketplace 🔍
Customer Success Manager
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Frequently Asked Questions about Vinci AI's promo
Is there a guarantee with Vinci AI's offer?
Yes. Every approved startup starts with two weeks free and unlimited AI resolutions, so you validate the agent on your real traffic before spending a single credit.
Does Vinci AI have a startup program?
Yes. Any startup under $10M in annual revenue qualifies, with no funding-stage or headcount restriction.
Do I have to leave my current helpdesk?
No. Vinci AI runs as the AI layer on top of Zendesk, Intercom, Freshdesk and others. If you would rather consolidate, Vinci AI's own ticketing platform replaces the helpdesk entirely.
What does Vinci AI's startup offer include?
Two weeks unlimited free, then $1,000 in credits for startups under $1M in revenue or up to $10,000 above that. Credits apply to AI resolutions — the conversations Vinci AI closes end to end.
What counts as a resolution?
One customer conversation Vinci AI handles end to end without escalating to a human. Credits are not spent on attempts, and not on conversations a teammate takes over.
How will I know if my credits are in effect?
Credits appear on your account after approval and are drawn down per resolution, visible in your usage dashboard.
Pricing
AI resolutions
$0.59 per completed resolution
Charged only when Vinci AI closes the conversation without a human
Seats
$29 per user per month
Full inbox
AI copilot
Ticketing access
2 weeks free + $1,000 in credits (higher allocations depending on revenue)
Eligibility questions
All the applications are manually approved by our Customer Success Team. If you have questions about our application process, please send us an e-mail at applications@joinsecret.com.
Vinci AI features
An AI support agent that resolves tickets end to end and keeps its own knowledge current.
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End-to-end ticket resolution
Vinci AI runs multiple retrievals per question and answers only when the evidence clears its threshold. It closes conversations instead of deflecting them, so your resolution rate reflects problems solved rather than problems avoided.
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Context-complete escalation
When a human should step in, Vinci AI hands over intent, history, attempted fixes, source links and a drafted reply. Agents pick up mid-problem instead of restarting the conversation, and customers never repeat themselves.
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Self-improving knowledge base
Vinci AI drafts its own documentation updates from every teaching signal it gets: what your team ships (merged code, closed issues and updated specs, passed over MCP from your coding agent), the corrections your operators make, the conflicts and duplicates it finds across existing articles, and the gaps it hits when a question has no good answer. Nothing goes live until an authorised reviewer approves it, so the knowledge base keeps pace with your release cycle without anyone owning a documentation backlog.
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Native ticketing platform
Vinci AI is not only an add-on. It includes a full ticketing platform with inbox, routing, macros and reporting, so startups can run support entirely on Vinci AI instead of paying for a separate helpdesk underneath it.
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Per-product knowledge scoping
Multi-product and multi-brand businesses get separate knowledge silos with brand-aware routing. A question about one product never gets answered from another product's documentation.
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Continuous retraining
Every resolved ticket feeds back into the agent, and confidence is surfaced per response. Accuracy holds six months in, instead of quietly sliding while the dashboard still looks healthy.
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Actions, not just answers
Vinci AI changes billing details, pays invoices, generates exports and completes the tasks customers actually asked for, with confirmation steps where they matter. Customers get the outcome rather than instructions for reaching it themselves.
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Support-to-engineering ticketing
When a customer reports a bug or requests a feature, Vinci AI gathers context, checks existing knowledge, creates the internal ticket and routes it to the right team. Support, product and engineering stay aligned without copy-paste work.
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