Pros from reviewers

• Comprehensive SaaS solution for Business Resiliency: The Fusion Framework System offers a complete software solution for business resiliency, making it particularly useful when internal systems are down. It provides a robust platform for managing business continuity, disaster recovery, quality assurance, risk management, and more

• Automation of tasks: The software automates many tasks such as data collection for plans and business impact analysis forms. It can even auto-generate reports for audits or executive reviews, saving significant time and effort

• Flexibility and configurability: The Fusion Framework System is highly flexible and configurable, enabling businesses to meet their specific needs based on their risk models. This adaptability allows for a more personalized and efficient approach to planning and risk management

• Enhanced crisis management and communication: The system offers enhanced crisis management and communication during events. Response plans can be activated based on the event level, serving as an excellent precursor to activating a recovery plan. This feature improves the efficiency and effectiveness of crisis response

• Effective for business continuity and IT plan management: The Fusion Framework System is highly effective for managing business continuity and IT plans. It provides plan configuration and management, incident management, processes, library procedure group options, a dashboard for reports, and application and component records. This comprehensive functionality makes it a powerful tool for managing and monitoring disaster recovery exercises.

Cons from reviewers

• Limited customization: Fusion Framework System's user interface and third-party limitations, such as Salesforce, can restrict customization abilities, making it difficult for businesses that require a custom solution

• High implementation costs: Most feature enhancements come with extra implementation costs, which can be a burden for businesses operating on a tight budget

• Limited support: Sometimes, the support services mark a problem as resolved prematurely, leaving users to deal with unresolved issues

• Difficulty in understanding relational data concepts: For those without a background in software back ends, it can be difficult to grasp some of the concepts of relational data and how they integrate and are maximized

• Inability to delete user accounts: One drawback of the Fusion Framework System is the inability to remove or delete user accounts, which can lead to clutter and confusion in the system.