Pros from reviewers

• Outstanding Customer Service: Kangaroo provides excellent customer service, answering all questions patiently and easily, and is always open to improvements and feedback

• Advanced Loyalty Programs: Unlike other software, Kangaroo offers more advanced loyalty programs, including Push and Email, which are key to customer retention and engagement

• Seamless Integration: Kangaroo Rewards integrates seamlessly with Lightspeed POS systems, making it straightforward and customizable for businesses to decide how customers earn rewards

• Automatic Campaigns: The software features automatic campaigns for at-risk customers, reminding them to continue shopping, which is crucial for businesses that rely heavily on returning customers

• Cost-Effective Home Security: Kangaroo provides cost-effective, advanced, and user-friendly home security devices, with a simple connection process through their app and Wi-Fi, and excellent customer service.

Cons from reviewers

• Poor user interface: Some users have reported that the layout of the administrator's website is hard to navigate, making it difficult to use the software effectively

• Absence of cashback promotion: The Kangaroo loyalty program lacks a cashback promotion feature, which is crucial for some businesses. This forces them to find an external solution, which can confuse customers

• Poor video quality: Some users have reported that the video quality of the Kangaroo video doorbell is poor, with glitchy footage and inconsistent detection of movement

• High cost with poor performance: Some users have reported that despite the high cost of the subscription, the software does not perform as advertised and fails to capture crucial details such as license plates

• Difficulty in cancelling subscription: Some users have reported difficulty in cancelling their subscription, with the company continuing to charge them even after they have deactivated their devices.