2Checkout Reviews

Five-Year User Review: A Minor Setback with 2Checkout

I've been a loyal user of 2Checkout for over 5 years now. Up until November this year, my experience has been nothing short of satisfactory, easily deserving a 3 or 4-star rating. On November 2, there was a slight hiccup with our regular bank transfer payout. We requested the SWIFT document for the transfer and the sending bank's contact information, but we didn't receive it right away. Our bank needed the SWIFT document to trace the transfer, and we were initially unable to provide it. However, I'm confident that this is just a minor setback and not a reflection of 2Checkout's overall service. I'm giving them a solid 4 stars because I believe in their commitment to resolving issues. We're a small business and every payment counts. There was a delay in receiving payment from several customer invoices and purchases, but I'm optimistic that 2Checkout will sort this out. They've been reliable for the past 5 years, and I'm sure they'll continue to be. This has been my experience, and I'm looking forward to more years of smooth transactions with 2Checkout.

July 14, 2024

Content yet Seeing Scope for Enhancements in 2Checkout

As a small business owner, I have been using 2Checkout for my payment processing needs for the past year. While I am generally satisfied with the platform, there are a few areas that need improvement. I appreciate that 2Checkout offers a wide range of payment options, such as credit and debit cards, PayPal, and more, which has made it easy for my customers to make purchases and has helped boost my sales. The platform is also relatively easy to use and navigate, simplifying my transaction management. However, I have encountered a few issues. The fees for using the platform can be quite high, particularly for smaller businesses. The customer service is not always as responsive as I would like, which can be frustrating when trying to resolve issues or get questions answered. Lastly, the platform has experienced occasional outages or glitches, which can be frustrating for both me and my customers. The vendor responded to my feedback, apologizing for any inconvenience and reassuring me that they are constantly working on improvements.

July 9, 2024

Great Until You Encounter an Issue

Everything was fine with 2checkout until I needed help. I had a problem with an order I made and requested a refund because I didn't receive the product key I paid for. 2checkout informed me that they would issue a refund if the merchant didn't respond within 5 days. After 5 days, I didn't hear back from either the merchant or 2checkout, so I was left without my money and without any resolution. However, after keeping all of my email correspondence, 2checkout finally agreed to send me a refund.

June 30, 2024

Enhanced Brand Consistency and Cost Savings with 2Checkout's Customizable Checkout and Competitive Transaction Fees

I appreciate the customizable checkout options that allow me to maintain brand consistency across all customer touchpoints. Lastly, the competitive transaction fees offered by 2Checkout have positively impacted my bottom line.

June 22, 2024

Recurring Billing and Fraud Prevention: Boosting Subscription-Based Services

The recurring billing feature has been a game-changer for my subscription-based services, ensuring consistent revenue and customer satisfaction. The fraud prevention mechanisms are top-notch, effectively minimizing risk and instilling confidence in my customers

June 17, 2024

Our Customers Unable to Pay via Visa on 2checkout

Our customers are unable to pay using Visa or Mastercard and must use PayPal instead. This leads to many customers abandoning their shopping carts as they do not have a PayPal account, unaware that they can also pay with their Visa or Mastercard through PayPal as a guest.

June 8, 2024

Global Expansion and Sales Insights with Software's Currency and Payment Handling

I've been particularly impressed by the software's ability to handle multiple currencies and payment methods, which has allowed me to expand my customer base globally. The reporting features have provided valuable insights into my sales trends and customer behavior

June 4, 2024

An Insightful Journey: My Experience with 2Checkout's Security Measures

My experience with 2checkout was quite interesting as they required housing records and other personal information. This added an extra layer of security which I found very reassuring. Their response time was a bit longer than expected, but it was clear they were thorough in their process. Ultimately, my request was not approved, but I appreciated the time and effort they put into reviewing it. It was a learning experience for me.

May 26, 2024

Learning and Growing: My Experience with 2Checkout

My favorite part about 2CO was the learning experience it provided. We used this payment provider for years, and it was always an adventure, full of challenges. Initially, we thought the issues were on our end, but after exploring other payment partners, we realized that 2CO was actually a stepping stone in our business journey. Since moving on from 2CO, our sales have skyrocketed and payment support calls have significantly reduced. It's all thanks to the lessons we learned from our time with 2CO!

May 20, 2024

Streamlining Online Payments with 2Checkout

As a long-term user of 2Checkout, I can confidently say that it has significantly streamlined my online payment processes

May 12, 2024