Pros from reviewers
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Affordable and comprehensive setup options: BigCommerce offers affordable yearly costs and comprehensive setup options, making it a cost-effective solution for businesses of all sizes
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Excellent customer support: BigCommerce provides 24/7 customer support that is quick to respond to inquiries and provide solutions, ensuring that businesses can operate smoothly and efficiently
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Wide range of features: BigCommerce offers a plethora of features such as store setup, inventory management, order management, marketing tools, and website builders, making it a one-stop solution for all business needs
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High level of security: BigCommerce has excellent security features, ensuring that businesses and their customers can operate in a safe and secure environment
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User-friendly and customizable: BigCommerce is easy to adopt and configure, offering many integration options with other tools, and is highly customizable, allowing businesses to tailor the platform to their specific needs.
Cons from reviewers
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High plan costs: As businesses grow and sales increase, BigCommerce tends to forcibly upgrade plans, leading to significantly higher costs
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Unresolved technical issues: Users have reported unresolved technical issues, such as HTTP status 500 errors and issues with their Stripe integration, which have persisted for over a year
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Slow response to known issues: BigCommerce has been reported to be slow in addressing and fixing known issues, such as bugs in the checkout process and issues with product URLs changing, which can negatively impact SEO
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Poor customer service: Some users have reported poor customer service experiences, including lack of communication, slow response times, and difficulty obtaining refunds
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Frequent technical problems: Users have reported frequent technical problems, including server disconnections, products not displaying correctly, and other issues that can negatively impact sales and customer experience.
Main features
Starting Price
Free Plan
Flexible storefront design
Powerful selling tools
Effortless inventory management
Insightful analytics and reporting
Integrated payment solutions
Starting Price
N/A
Free Plan
No
Flexible storefront design
Powerful selling tools
Effortless inventory management
Insightful analytics and reporting
Integrated payment solutions
What is BigCommerce?
How BigCommerce compare to similar software?
Product
BigCommerce
4.2
BigCommerce reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is BigCommerce best for according to our reviewers?
Small to Medium Sized Businesses: BigCommerce is an excellent choice for small to medium-sized businesses due to its affordability and comprehensive setup options. It offers a plethora of features such as store setup, inventory management, order management, marketing tools, and website builders
B2C E-commerce Websites: BigCommerce is suitable for B2C e-commerce websites as it provides accurate shipping and product option costs, flexibility in building product pages, and automatic pricing adjustments for different product options. It also offers import/export functions for updating large inventories
B2B E-commerce Websites: BigCommerce can cater to the different needs of B2B customers, offering many integration options with other tools, making it limitless. It also has excellent security features, which helps build trust with the customer base
Businesses with Large Inventories: BigCommerce is ideal for businesses with large inventories due to its robust inventory management system. It allows for easy management and updating of large inventories, and provides numerous custom templates for creating colorful and attractive checkout pages and designs
Businesses Seeking Excellent Customer Support: BigCommerce provides excellent customer support, responding quickly to inquiries with solutions and is available 24/7. This makes it a good choice for businesses that value prompt and effective customer service.
BigCommerce reviews
4.2
BigCommerce rating
4.2
Ease of use
4.2
Customer service
4.2
Value for money
4.1
Likelihood to recommend
4.2
Features
5 BigCommerce reviews
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Julia E
Experiencing Big Commerce: My Journey So Far
I've been using Big Commerce for over a decade. The site building tools are user-friendly and easy to navigate. For me, customer service is a crucial aspect of an ecommerce hosting site, and Big Commerce excels in this area. Their customer service is outstanding, always ready to assist with any queries or issues. I appreciate being able to speak with a real person who is knowledgeable and personable. They genuinely think and use their intelligence to resolve any problems. I highly recommend Big Commerce!
May 6, 2024
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Thatcher M
BigCommerce: A Worthwhile Investment for Business Growth
I highly recommend BigCommerce! As my store flourished, they provided me with an upgraded plan to accommodate my high sales. It's an investment, but it's absolutely worth it for the growth and success of my business. I encourage everyone to give it a try!
April 28, 2024
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Dennis A
BigCommerce: A Robust and Versatile E-commerce Platform
As a seasoned e-commerce professional, I found BigCommerce to be an incredibly robust and versatile platform
April 21, 2024
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Steven Garcia
Exemplary Customer Service and Satisfaction with Bigcommerce
I've had an absolutely fantastic experience with Bigcommerce! I've been using their platform for my website since 219 and it's been nothing short of amazing. Recently, I've had to switch platforms due to some technical upgrades they were implementing. Despite spending hours on chats and phone calls with their customer service, I've only been met with patience and dedication. The issues were always addressed, ensuring my store functioned properly. To top it all off, I've been charged a reasonable $4 for an annual plan that they've been more than fair about. Their service is top-notch and they clearly prioritize their customers. They're not just interested in your money, they're committed to ensuring you're satisfied and your business thrives.
April 15, 2024
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Madison Davis
Trustworthy and Robust Ecommerce Management Solution
Firstly, I must say that BigCommerce is a platform that will never jeopardize my financial stability. It's truly worth the investment. BigCommerce has been instrumental in growing my product sales. It allows me to manage all my business needs from one place professionally. It's not just for selling digital goods, but also physical ones. BigCommerce provides a great experience for both my business and my customers. The support team is excellent, responding quickly to my inquiries with solutions and is available 24/7. This platform offers a plethora of features that aid my online business, such as store setup, inventory management, order management, marketing tools, website builders, and more. It's easy for me to adopt and configure, offering many integration options with other tools, making it limitless. It has excellent security features, so I don't need to worry about security issues, which helps build trust with my customer base. It offers numerous custom templates for creating colorful and attractive checkout pages and designs. However, their plans.
April 13, 2024
