Pros from reviewers
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Unified billing system: Chargebee provides a unified billing system that improves efficiency by automating the creation of invoices for credit card transactions, eliminating the need for manual invoicing.
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Single source of truth for business KPIs: Chargebee serves as a reliable source for critical business KPIs, providing accurate and timely data that aids in decision-making and strategy formulation.
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Quote generation: Chargebee allows users to generate quotes directly from the system, which customers can accept, leading them to the checkout. This feature saves significant time for sales teams.
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Flexibility with payment gateways: Chargebee offers flexibility with various payment gateways and focuses on subscription management, making it a versatile solution for businesses with diverse payment processing needs.
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Automating accounting processes: Chargebee automates accounting processes, significantly reducing manual labor and eliminating paperwork. It stores all accounting data in one place, making it easy for teams to access, generate reports, conduct detailed analysis, adjust payments, and manage accounts payable and receivable.
Cons from reviewers
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Challenging price indexation application: Applying price indexation to subscriptions can be a complex process in Chargebee, often leading to the generation of credits and credit notes that can confuse customers without proper explanation
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Tedious product catalog updates: Transitioning to the latest version of Chargebee can be a cumbersome process due to the need for product catalog updates, even though older versions are still supported
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Limited reporting dashboard: While Chargebee offers a reporting dashboard, it could be more robust and user-friendly, with room for improvement in handling multiple currencies
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Invoices not legally recognized in some countries: Chargebee's invoices are not legally recognized in some countries, necessitating the use of separate invoicing platforms
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Poor customer support: Some users have reported poor customer support experiences with Chargebee, including unresponsive consultants and unresolved issues.
Free access to Starter Plan until the first $1 million in revenue on Chargebee
Get Free access to Starter Plan until the first $1 million in revenue on Chargebee and up to $7,200 savings with Secret.
Main features
Starting Price
Free Plan
Management of recurring invoicing
Management of recurring payments
Accounting management
Automated dunning management
Robust integrations
Starting Price
$599
/ month
Free Plan
No
Management of recurring invoicing
Management of recurring payments
Accounting management
Automated dunning management
Robust integrations
What is Chargebee?
Free access to Starter Plan until the first $1 million in revenue on Chargebee
Get Free access to Starter Plan until the first $1 million in revenue on Chargebee and up to $7,200 savings with Secret.
How Chargebee compare to similar software?
Product
Chargebee
3.7
Chargebee reviews
Price
$599
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
Free access to Starter Plan until the first $1 million in revenue on Chargebee
Save up to $7,200
Chargebee
vs
Stripe
Chargebee and Stripe are prominent players in the realm of subscription billing management, yet they diverge in their primary focus and functionalities. One of the key distinctions between the two platforms lies in their core emphasis.
Chargebee is dedicated to providing a comprehensive subscription management solution, prioritizing features such as flexible billing models, automated invoicing, revenue recognition, and dunning management. It caters to businesses of all sizes with its robust set of tools, aiming to streamline the complexities of subscription billing processes for various industries and verticals.
In contrast, Stripe primarily focuses on payment processing, offering a scalable platform with extensive developer tools and support for various payment methods. While Stripe does offer subscription billing capabilities, its primary focus is on providing a seamless and secure payment experience, emphasizing flexibility and customization options for businesses to integrate...
Chargebee
Billing and subscription management for SaaS B2B
Free access to Starter Plan until the first $1 million in revenue on Chargebee
Save up to $7,200
Stripe
Manage your online payments
Waived Stripe fees on your next $20,000 in payment processing on Stripe
Save up to $500
Who is Chargebee best for according to our reviewers?
Startups: Chargebee is suitable for startups, providing them with a flexible and easy-to-use platform for managing subscriptions, promotions, and payments. It also supports startups before charging them, which is a significant advantage for young companies
SaaS Businesses: SaaS businesses can heavily rely on Chargebee for payments and billing, benefiting from its various subscription plan combinations, addons, and excellent API and integration support. It also offers powerful analytics and top-notch customer support
Developers: Developers find Chargebee user-friendly and appreciate the excellent documentation provided. It offers a bug-free experience and simplifies the process of integration, making it a preferred choice over other platforms
Accounting Teams: Accounting teams can benefit from Chargebee as it automates accounting processes, reducing manual labor and eliminating paperwork. It simplifies transaction recording and the entire accounting process, making it easy to generate reports, conduct detailed analysis, and manage accounts payable and receivable
Product-based Businesses: Businesses selling products can use Chargebee to handle subscriptions, invoicing, and location-based tax calculations. It also enables easy integration with various payment processors, reducing reliance on a single processor. However, they may need to use a separate invoicing platform if Chargebee's invoices are not legally recognized in their country.
Free access to Starter Plan until the first $1 million in revenue on Chargebee
Get Free access to Starter Plan until the first $1 million in revenue on Chargebee and up to $7,200 savings with Secret.
Chargebee reviews
3.7
Chargebee rating
4.5
Ease of use
4.6
Customer service
4.3
Value for money
4.1
Likelihood to recommend
4.5
Features
3 Chargebee reviews
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Judy W
Chargebee: A Lifesaver in Dev Time for Startups
I appreciate how Chargebee supports young startups like ours before charging us. The integration with Braintree was incredibly easy and we've had no issues since we started using it. It allows us to manage subscriptions without needing to build our own development dashboard, providing more flexibility than Braintree. We use coupons for promotions and Chargebee simplifies this process. We also utilize their hosted page for payments, which has been beneficial. As a young startup, the advantage of not having to build all these features ourselves or constantly request changes from our development team is significant. Overall, I'm very satisfied with Chargebee and we plan to continue using their services. However, I wish the reporting dashboard was more robust and user-friendly. It's not bad, but there's room for improvement. The handling of multiple currencies could also be improved, but we manage with the current setup. The requirement to change your password every 90 days is slightly annoying, but I understand it's for security reasons.
April 21, 2024
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Gerald Davis
An Epic Adventure: My Journey with Chargebee
My journey with Chargebee has been an adventure of epic proportions. The first consultant I interacted with was a unique challenge, directing me towards a wealth of API documentation. They seemed to have a hands-off approach, allowing me to explore my needs and review my documents and user flows independently. Our weekly calls were intriguing, with me grappling with configurations and proposing solutions, which was a great learning experience. It was clear that this consultant, an external contractor, was keen on fostering self-reliance. When I felt the need for more hands-on assistance, I requested a new consultant. This marked the beginning of a new chapter in my Chargebee journey. The second consultant was a breath of fresh air, understanding my needs and guiding me towards a solution. The migration package I purchased was an interesting investment. Fast forward to today, I am still engaged with an open ticket from September 27, 223. The configuration that Chargebee recommended has been a thrilling roller-coaster ride. After an update in August, my system has been peppered with challenges, providing opportunities for me to troubleshoot and improve my customer service skills. To add to the excitement, I was informed that the features of the solution I purchased nine months ago offer a unique combination. Despite providing examples of both, I am eager to see how this will unfold. I am confident that with Chargebee, every challenge is an opportunity for growth and learning.
April 15, 2024
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Leland D
A Costly and Disappointing Encounter with Chargebee
My experience with Chargebee has been extremely disappointing. The initial consultant assigned to us was unhelpful, offering no solutions and directing us to irrelevant API documentation. They showed no interest in understanding our needs or reviewing our documents. During our weekly calls, I found myself defending configurations that didn’t work and suggesting solutions that were met with dismissive responses. Our requests for assistance were ignored, with emails left unanswered for weeks. When we asked for a new consultant, we realized that this was indicative of a larger issue: Chargebee’s lack of regard for their customers. Our second consultant was slightly better, but the migration package we bought was a complete waste of money. We are still dealing with an unresolved ticket from [sensitive content hidden]. The configuration that Chargebee sold us has been a complete disaster. Following an update in August, our instance has been riddled with errors, causing significant problems for our customers. We were told that the features of the solution we bought nine months ago are incompatible. Despite presenting.
April 13, 2024
