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8 Best Alternatives to Proprofs chat in May 2024

Alternatives & Competitors to Proprofs chat

  1. 1. Slack
  2. 2. Freshdesk
  3. 3. LiveChat
  4. 4. LiveAgent
  5. 5. Zoho Desk
  6. 6. JivoChat
  7. 7. Crisp
  8. 8. Proprofs chat
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Here are competitors or alternatives to Proprofs chat and other similar Customer Support software. You need to consider some important factors when choosing a tool like Proprofs chat for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Proprofs chat that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Proprofs chat. Discover sofware like Slack, Freshdesk, LiveChat or LiveAgent.

List of Alternatives to Proprofs chat

From Customer Support tools, we have selected the best alternatives to Proprofs chat based on reviews for each solution and similarities with Proprofs chat. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo slack

1. Slack
5.0 (5 reviews)
1 deal available

Collaboration Productivity Task Management

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to Proprofs chat

Proprofs chat has better positive reviews compared to Slack: 98 vs 95

Proprofs chat is better at customer service than Slack: 5.0 vs 4.5

Slack has more functions than Proprofs chat: 78 vs 29

Slack: Pros & Cons

Accessible anywhere: This software allows employees to connect from many different devices
Customized channels: The tool offers the ability to create public, private, shared or multi-space chat channels
Real-time collaboration: The Slack communication solution is perfect for increasing responsiveness
Limited storage: The storage capacity of files is limited
Read notifications: It is impossible to know if your correspondent has read a sent message
Very limited free plan: The trial price plan has limited functionality

Best features

  • - Channels

  • - Direct messaging

  • - File sharing

  • - Integrations

  • - Search and archiving

  • - Notifications and alerts

  • - Threads

  • - Video and voice calls

Slack pricing

Free

Enterprise Grid

Contact sales

Pro

$7 / user / month

Business+

$13 / user / month

Popular

25% off new plan purchases (Save $9,000)
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logo freshdesk

2. Freshdesk
4.2 (5 reviews)
1 deal available

Customer Support

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Proprofs chat

Proprofs chat has better positive reviews compared to Freshdesk: 98 vs 94

Proprofs chat is better at customer service than Freshdesk: 5.0 vs 4.7

Proprofs chat is better at value for money than Freshdesk: 4.6 vs 4.3

Freshdesk is more versatile than Proprofs chat: 94 vs 29

Freshdesk: Pros & Cons

Simplicity: The interface is easy to use and user-friendly
Functionality: Many communication channels are available and customization is advanced
Integration: This customer support software integrates with many tools
Pricing: The price is high for large requirements which can be a problem for small companies
Learning curve: Advanced features require time to learn
Analysis limitations: The information on transactions is limited

Best features

  • - Optimize ticket management

  • - Give users autonomy

  • - Enhance customer satisfaction

  • - Centralize knowledge base

  • - Opt for multi-channel support

  • - Ensure team collaboration

  • - Access customized performance reports

  • - Strengthen data security

Freshdesk pricing

Free

Growth

$15 / user / month

Pro

$51

Enterprise

$83 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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logo livechat

3. LiveChat
4.4 (5 reviews)
1 deal available

Customer Support

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to Proprofs chat

Proprofs chat has better positive reviews compared to LiveChat: 98 vs 96

Proprofs chat is better at customer service than LiveChat: 5.0 vs 4.6

LiveChat is more user friendly than Proprofs chat: 4.7 vs 4.5

Proprofs chat is better at value for money than LiveChat: 4.6 vs 4.5

LiveChat has more options than Proprofs chat: 59 vs 29

LiveChat: Pros & Cons

Customization features: The solution offers a high level of customization
Relevant chatbots: Powerful chatbots are able to create tickets and collect leads
Software integrations: The Livechat platform has over 200 integrations
Message reception: There may be some delay in receiving messages in the chat
Security of the solution: The solution is below the competition, especially because of the lack of PCI compliance
Spell check: Automatic spell check of agents would be a plus

Best features

  • - Optimize customer service performance

  • - Manage teams

  • - Contact your prospects from multiple channels

  • - Access reports on your agents and their performance

  • - Secure your data

  • - Boost user engagement

  • - Set up optimized and customized chats

LiveChat pricing

Enterprise

Contact sales

Starter

$20 / user / month

Team

$41 / user / month

Business

$59 / user / month
$150 credits (Team, Business and Enterprise Plans) (Save $150)
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logo liveagent

4. LiveAgent
4.0 (5 reviews)
1 deal available

Customer Support Call Centers

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Proprofs chat

Proprofs chat has more positive reviews than LiveAgent: 98 vs 97

Proprofs chat is better at support than LiveAgent: 5.0 vs 4.8

LiveAgent is more versatile than Proprofs chat: 62 vs 29

LiveAgent: Pros & Cons

Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
Social networks: Integrations allow for efficient management of social channels
Tool monitoring: The team makes regular and relevant updates
Mobile application: The interface could be improved
Lack of integrations: Some integrations with enterprise systems are missing
Customization: Some users would like to have access to wider variety of themes

Best features

  • - Boost the efficiency of your FAQ

  • - Create a customer community

  • - Advanced reporting

  • - Optimize customer request management

  • - Chat with your customers live

  • - Access a call center

  • - Social media integration

  • - Gamification

LiveAgent pricing

Business

$15 / user / month

Medium

$35 / user / month

Large

$59 / user / month

Enterprise

$85 / user / month
$120 credits on any plan (Save $120)
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Prezi Logo

5. Zoho Desk
4.6 (5 reviews)

Customer Support Productivity

Description

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Zoho Desk compared to Proprofs chat

Proprofs chat has more positive reviews than Zoho Desk: 98 vs 93

Proprofs chat is better at support than Zoho Desk: 5.0 vs 4.5

Proprofs chat is better at value for money than Zoho Desk: 4.6 vs 4.5

Zoho Desk is better at number of features than Proprofs chat: 142 vs 29

Zoho Desk: Pros & Cons

Efficient customer support: Zoho Desk streamlines customer inquiries, tracks tickets, and enhances response time
Seamless collaboration: Zoho Desk enables team members to work together effectively and resolve customer issues collaboratively
Data-driven insights: Zoho Desk provides detailed analytics and reporting, helping make data-informed business decisions.
Limited customization: Zoho Desk may not offer the level of customization needed for unique business processes
Lack of advanced analytics: Zoho Desk's reporting capabilities may not be as robust as other solutions
Steeper learning curve: Zoho Desk may require more time to familiarize oneself with its features compared to other platforms.

Best features

  • - Smart ticketing

  • - Multichannel support

  • - Self-service portal

  • - Automation and workflow

  • - Reporting and analytics

  • - Knowledge base creation

  • - Team collaboration tools

  • - AI-powered assistance

Zoho Desk pricing

Standard

$20 / user / month

Professional

$37 / user / month

Enterprise

$52 / user / month
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logo jivochat

6. JivoChat
3.6 (5 reviews)

Customer Support

Description

Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.

JivoChat compared to Proprofs chat

Proprofs chat is a better solution based on percentage of positive reviews than JivoChat: 98 vs 93

Proprofs chat is a better solution for customer support than JivoChat: 5.0 vs 4.5

Proprofs chat pricing plans are more competitive than JivoChat: 4.6 vs 4.5

JivoChat has more options than Proprofs chat: 77 vs 29

JivoChat: Pros & Cons

Increased customer engagement: JivoChat allows you to interact with website visitors in real-time, boosting conversions
Powerful analytics: Track visitor behaviors, chat performance, and sales metrics to optimize your customer support strategy
Omnichannel support: You can manage customer inquiries from multiple channels, such as website, email, and social media, in one dashboard
Limited integration options: JivoChat has limited options for integrating with other tools and software
Basic reporting features: The reporting features in JivoChat are basic and may not provide in-depth insights
Lack of advanced features: JivoChat may lack more advanced features compared to other similar SaaS solutions

Best features

  • - Track performances with an integrated CRM

  • - Communicate through your website

  • - Chat with customers on their favorite platform

  • - Engage through the phone or videocalls

  • - Improve team efficiency

  • - Customize your chat to match your brand

  • - Use canned responses to save time

  • - Analyze visitor behavior with heatmaps

JivoChat pricing

Basic

Free

Professional

$19 / user / month
There is no deal for this product
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crisp logo

7. Crisp
4.6 (5 reviews)

Customer Support

Description

Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.

Crisp compared to Proprofs chat

Proprofs chat has better positive reviews compared to Crisp: 98 vs 92

Proprofs chat is better at customer service than Crisp: 5.0 vs 4.5

Proprofs chat pricing plans are more competitive than Crisp: 4.6 vs 4.5

Crisp has more features than Proprofs chat: 64 vs 29

Crisp: Pros & Cons

Ease of Use: Crisp offers a user-friendly interface that makes it easy for users to navigate and understand its features
Multichannel Support: Crisp allows businesses to manage all their customer communication channels in one place, including email, live chat, and social media
Automation Features: Crisp provides automation tools that can help businesses save time and improve efficiency, such as chatbots and automated responses.
Limited Customization: Crisp offers limited customization options which can be a drawback for businesses looking for a more personalized experience
High Pricing: Compared to other similar software, Crisp's pricing is on the higher side which may not be affordable for small businesses or startups
Lack of Advanced Features: Crisp lacks some advanced features such as predictive analytics and sentiment analysis that are offered by other competitors.

Best features

  • - Live Chat Feature

  • - Email Integration

  • - CRM Feature

  • - Knowledge Base Creation

  • - Automation and Chatbot Features

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proprofs chat logo

8. Proprofs chat
4.6 (5 reviews)

Customer Support

Description

ProProfs Chat is a real-time customer support software that allows businesses to engage with their customers instantly. It provides features like live chat, visitor tracking, and analytics. It helps in resolving customer queries quickly, enhancing customer satisfaction, and increasing sales. The software also supports integrations with CRM, email marketing, and help desk tools.

Proprofs chat: Pros & Cons

Real-time Customer Support: ProProfs Chat allows businesses to provide instant support to their customers by enabling real-time communication
Easy Integration: The software can be easily integrated with other platforms and tools, enhancing its functionality and making it more convenient for businesses
Detailed Reporting and Analytics: ProProfs Chat provides detailed reports and analytics that help businesses track their customer support performance and make necessary improvements.
Limited customization options: ProProfs Chat does not offer extensive customization options, which may limit its adaptability to specific business needs
High pricing: The cost of ProProfs Chat is relatively high compared to other similar software, which may not be affordable for small businesses
Learning curve: The software has a learning curve and may require some time for users to understand and use it effectively.

Best features

  • - Real-time customer support

  • - Visitor tracking

  • - Pre-chat forms and offline messages

  • - Integration capabilities

  • - Customizability and robust reporting

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