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Recurly features

• Customizable Billing Models

  Recurly offers customizable billing solutions, allowing businesses to tailor their billing models according to their specific needs

• Revenue Recognition

  The software provides revenue recognition features, helping businesses optimize and automate their revenue growth

• Analytics and Reporting

  Recurly includes comprehensive analytics and reporting tools, providing valuable insights into business performance

• Dunning Management

  The software offers dunning management capabilities, which help in reducing churn and increasing customer retention

• Seamless Integration

  Recurly's robust API supports seamless integration with other systems and payment gateways, enhancing business operations and ensuring secure transactions.

• Brandon Williams

  Experiencing Recurly's Commitment to Customer Satisfaction: A Personal Account

  I had the pleasure of speaking with a salesperson named John Gonzales at Recurly. Despite the initial impression of it being a bit pricey, they offered us a no-risk option to try it out and only pay for transactions as they occur. This was a refreshing approach that we appreciated. The onboarding process was intricate and detailed, which showed us the depth of the software's capabilities. We didn't get around to fully utilizing the service, but we were impressed by the comprehensive nature of the platform. Nine months later, we received a notice from a collection agency. It turned out there had been some confusion about our account, and we were being charged a monthly amount. Recurly's account managers were as surprised as we were and admitted they were unsure why we were being charged for an account that was never used or onboarded. They even involved a law firm to help resolve the issue. The firm was assertive and proactive, which showed us that Recurly was serious about resolving the matter. We are confident that we don't owe anything, and we are working closely with Recurly and their law firm to clear up the misunderstanding. This experience has been a learning curve for us, and despite the inconvenience, it has shown us the lengths Recurly will go to in order to resolve issues. It's clear that they are committed to their business practices and ensuring customer satisfaction. I would advise anyone looking for a robust and comprehensive billing platform to consider Recurly. They are dedicated to their customers and are willing to go the extra mile to ensure everything is in order.

  April 21, 2024

• Alexis Williams

  Recurly: A Reliable Tool for Online Subscription Billing and Management

  Overall, I find Recurly to be a user-friendly subscription billing and management tool. It empowers me as a support representative to assist my customers and provide information without needing help from the Finance team for general billing inquiries or issues. I would recommend this software for recurring subscription products/services. Recurly is straightforward to use and set up. I can easily review customer billing information, subscriptions, and coupons or discounts, and make necessary adjustments. I value the hosted account and billing management pages that allow customers to update their information without having to log in. However, as a non-admin user, my access to some data needed to support my customers is limited, such as the ability to view add-on products and reports detailing which products were sold and to whom. This might be a configuration my company has chosen rather than default access based on user type. The vendor responded positively in February 2023, expressing their happiness that Recurly is working for me and thanking me for my feedback.

  April 16, 2024

• Justin Rodriguez

  Recurly: Your Ultimate Solution for All Billing Needs

  I consider Recurly to be the best subscription billing service I've used due to its fair costs and the ability to customize everything to fit my needs. I value its versatility, which includes the capability to send customized discounts, create plans, adjust renewal dates, process manual payments, send invoices, set up alerts, personalize invoices, and offer credits. However, I find the pop-up support notifications to be somewhat disruptive to my work. I switched to Recurly from a previous service that had limited features and a more confusing interface. The vendor responded positively to my feedback, appreciating my input and offering to enhance my experience beyond the issue with pop-up notifications.

  April 13, 2024

Recurly: Pros & Cons

Why is Recurly better than other Accounting software?