Pros from reviewers
-
Ease of use: Recurly is praised for its user-friendly interface and straightforward setup, making it easy for users to manage their billing and subscriptions
-
Excellent customer support: Users have highlighted the responsive and knowledgeable customer support team, who are quick to answer queries and provide solutions
-
Customizable subscription options: Recurly allows businesses to reach a wider customer base with customizable subscription options like annual, prepaid, and variable month plans, beyond just monthly plans
-
Enhanced billing management: Recurly offers excellent settings that allow users to access only the necessary information and restrict access to the rest, enhancing billing management and ensuring privacy
-
Useful features: Recurly provides a range of useful features such as the ability to send customized discounts, create plans, adjust renewal dates, process manual payments, send invoices, set up alerts, personalize invoices, and offer credits.
Cons from reviewers
-
Limited customization in reporting: Some users have expressed a desire for more customization options in the reporting feature, finding it somewhat unintuitive and lacking in guidance
-
Clunky integration with GoCardless: Although not directly attributed to Recurly, some users have experienced difficulties with the integration of GoCardless, describing it as somewhat clunky
-
Frequent requirement for new passwords: Some users have found the frequent need to generate new passwords inconvenient, despite understanding the security reasons behind it
-
Automatic log-out feature: Some users have found the automatic log-out feature, which activates after 15 minutes of inactivity, to be inconvenient
-
Limited access for non-admin users: Non-admin users have reported limited access to certain data necessary for customer support, such as the ability to view add-on products and detailed reports.
Main features
Starting Price
Free Plan
Customizable Billing Models
Revenue Recognition
Analytics and Reporting
Dunning Management
Seamless Integration
Starting Price
N/A
Free Plan
No
Customizable Billing Models
Revenue Recognition
Analytics and Reporting
Dunning Management
Seamless Integration
What is Recurly?
How Recurly compare to similar software?
Product
Recurly
4.3
Recurly reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Recurly best for according to our reviewers?
Businesses with complex billing needs: Recurly is suitable for businesses that have complex billing needs, as it offers a variety of customizable subscription options, including annual, prepaid, and variable month plans. It also provides an invoicing feature that allows businesses to close deals without needing upfront credit card information
Customer service teams: Recurly is beneficial for customer service teams as it allows them to assist customers and provide information without needing help from the Finance team for general billing inquiries or issues. It also provides a transaction feature that enables teams to verify the status and errors of the card on file or before it's stored in the system
Sales teams: Recurly is useful for sales teams as it allows them to easily review customer billing information, subscriptions, and coupons or discounts, and make necessary adjustments. However, non-admin users may have limited access to some data needed to support customers
Businesses concerned with data privacy: Recurly is ideal for businesses that value their clients' personal information privacy. It offers settings that allow users to access only the necessary information and restrict access to the rest. It also provides time and date stamped records, which make it easier to locate the data needed for payments and billing issues
Businesses seeking a reliable subscription management platform: Recurly is a reliable subscription management platform that serves over 2200 businesses. It is user-friendly and straightforward to use and set up, although some users have reported a complex onboarding process.
Recurly reviews
4.3
Recurly rating
4.5
Ease of use
4.5
Customer service
4.3
Value for money
4.4
Likelihood to recommend
4.3
Features
6 Recurly reviews
-
Kimberly J
My Experience with Recurly's Subscription Service and Customer Support
I recently purchased a subscription from Recurly and was immediately impressed. I had a query about my purchase and reached out to their customer service. Even though it took 4 days to get a response due to their high volume of customer inquiries, I was informed that they have a no-refund policy. Their service is unique and their business practices are quite distinctive. I appreciate their commitment to their policies and their efforts to maintain a consistent customer experience.
May 12, 2024
-
Nicole E
Exceptional Support Experience
I've been a user of Recurly for over 5 years, utilizing it to manage our billing. It's fully integrated into our systems and processes, and I'm particularly fond of its ease of use and the excellent support provided. The features are impressive and the simplicity is commendable. However, what stands out the most is their customer service, which is quick and thorough in answering any queries from my team or myself. The only hiccup I've experienced is a somewhat clunky integration with GoCardless, but I don't attribute this to Recurly. They've been receptive to my feedback, showing appreciation and a readiness to enhance my experience if possible.
May 4, 2024
-
Barrett G
Recurly: An Excellent Subscription Billing Management Tool
As a financial analyst, I found Recurly to be an excellent tool for managing our company's subscription billing
April 27, 2024
-
Brandon Williams
Experiencing Recurly's Commitment to Customer Satisfaction: A Personal Account
I had the pleasure of speaking with a salesperson named John Gonzales at Recurly. Despite the initial impression of it being a bit pricey, they offered us a no-risk option to try it out and only pay for transactions as they occur. This was a refreshing approach that we appreciated. The onboarding process was intricate and detailed, which showed us the depth of the software's capabilities. We didn't get around to fully utilizing the service, but we were impressed by the comprehensive nature of the platform. Nine months later, we received a notice from a collection agency. It turned out there had been some confusion about our account, and we were being charged a monthly amount. Recurly's account managers were as surprised as we were and admitted they were unsure why we were being charged for an account that was never used or onboarded. They even involved a law firm to help resolve the issue. The firm was assertive and proactive, which showed us that Recurly was serious about resolving the matter. We are confident that we don't owe anything, and we are working closely with Recurly and their law firm to clear up the misunderstanding. This experience has been a learning curve for us, and despite the inconvenience, it has shown us the lengths Recurly will go to in order to resolve issues. It's clear that they are committed to their business practices and ensuring customer satisfaction. I would advise anyone looking for a robust and comprehensive billing platform to consider Recurly. They are dedicated to their customers and are willing to go the extra mile to ensure everything is in order.
April 21, 2024
-
Alexis Williams
Recurly: A Reliable Tool for Online Subscription Billing and Management
Overall, I find Recurly to be a user-friendly subscription billing and management tool. It empowers me as a support representative to assist my customers and provide information without needing help from the Finance team for general billing inquiries or issues. I would recommend this software for recurring subscription products/services. Recurly is straightforward to use and set up. I can easily review customer billing information, subscriptions, and coupons or discounts, and make necessary adjustments. I value the hosted account and billing management pages that allow customers to update their information without having to log in. However, as a non-admin user, my access to some data needed to support my customers is limited, such as the ability to view add-on products and reports detailing which products were sold and to whom. This might be a configuration my company has chosen rather than default access based on user type. The vendor responded positively in February 2023, expressing their happiness that Recurly is working for me and thanking me for my feedback.
April 16, 2024
