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3 Best Alternatives to Trustpilot in May 2024

Alternatives & Competitors to Trustpilot

  1. 1. Gorgias
  2. 2. Podium
  3. 3. Birdeye
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Here are competitors or alternatives to Trustpilot and other similar Customer Experience software. You need to consider some important factors when choosing a tool like Trustpilot for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Trustpilot that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Trustpilot. Discover sofware like Gorgias, Podium or Birdeye.

List of Alternatives to Trustpilot

From Customer Experience tools, we have selected the best alternatives to Trustpilot based on reviews for each solution and similarities with Trustpilot. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo gorgias

1. Gorgias
4.2 (5 reviews)
1 deal available

Customer Support Customer Experience

Description

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

Gorgias compared to Trustpilot

Gorgias is a better solution based on percentage of positive reviews than Trustpilot: 96 vs 92

Gorgias is more suitable for small businesses thanks to its good value for money than Trustpilot: 4.5 vs 4.2

Gorgias has more features than Trustpilot: 54 vs 35

Gorgias: Pros & Cons

Value for money: Pricing plans are very relevant for the features offered
Customer support: Gorgias’ customer service is responsive and has a solid expertise
Ease of use: The online tool is easy to learn and fun to use
Ticket merge: The ticket merging feature is sometimes laborious
Process automation: The rules and macros engine has some limitations
Information update: Updating the status of the completed tickets can take some time

Best features

  • - Accelerate request handling

  • - Simplify your agents’ work

  • - Benefit from numerous integrations

  • - Provide personalized experiences to your customers

  • - Provide your customers with quality answers

  • - Turn customer support into a profit center

  • - Automate your customer support

  • - Analyze and optimize your customer support performance

Gorgias pricing

Enterprise

Contact sales

Starter

$10 / month

Basic

$60 / month

Pro

$360 / month

Advanced

$900 / month
2nd and 3rd month's subcription free (Save $1,800)
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Podium Logo

2. Podium
4.2 (5 reviews)

Growth Marketing

Description

Podium is a comprehensive messaging and customer interaction platform that facilitates communication and transaction processes for businesses. It integrates multiple communication channels—such as texts, emails, online reviews, and social media interactions—into a single, streamlined inbox.

Podium compared to Trustpilot

Trustpilot is a better solution based on percentage of positive reviews than Podium: 92 vs 85

Trustpilot is a better solution for customer support than Podium: 4.5 vs 4.1

Trustpilot's user interface is more convenient than Podium: 4.5 vs 4.4

Trustpilot pricing plans are more competitive than Podium: 4.2 vs 4.0

Podium has more functions than Trustpilot: 71 vs 35

Podium: Pros & Cons

Unified communication: Podium offers a single platform to manage multiple communication channels
AI assistance: The platform's AI-powered tools assist in generating quick and personalized responses
Comprehensive features: Podium provides a range of features including review management, payment processing, and customizable campaigns
Learning curve: Some users may find Podium initially complex to navigate
Cost: While Podium offers valuable features, the pricing may be prohibitive for small businesses or startups
Integration challenges: Integrating Podium with existing systems or workflows may pose challenges for some businesses

Best features

  • - Unified inbox

  • - Review management

  • - Payment processing

  • - Customer segmentation

  • - AI-powered responses

Podium pricing

Signature

Contact sales

Core

$399 / month

Pro

$599 / month
There is no deal for this product
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Birdeye Logo

3. Birdeye
3.6 (5 reviews)

Customer Experience

Description

Birdeye brings value by helping businesses manage and improve their online reputation, customer experience, and revenue through its all-in-one customer experience platform.

Birdeye compared to Trustpilot

Birdeye has better positive reviews compared to Trustpilot: 95 vs 92

Birdeye pricing plans are more competitive than Trustpilot: 4.5 vs 4.2

Birdeye is more versatile than Trustpilot: 139 vs 35

Birdeye: Pros & Cons

Increase your online visibility: Birdeye helps you manage and monitor your online reputation across multiple platforms
Streamline business operations: Birdeye provides tools for centralized customer communication, appointment scheduling, and team collaboration.
Enhance customer satisfaction: With Birdeye, you can gather customer feedback, respond to reviews, and improve your overall customer experience
Cost: The pricing of Birdeye may not be suitable for some young entrepreneurs with limited budgets.
Limited integration options: Birdeye may not seamlessly integrate with all the platforms or tools you use
Steep learning curve: It might take some time and effort to fully grasp and utilize all of Birdeye's features

Best features

  • - Competitor analysis

  • - Social media management made easy

  • - All-in-one reputation management

  • - Automated review request

  • - Actionable customer insights

There is no deal for this product
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