General information about Trustpilot
Trustpilot, a customer review platform, serves as a valuable tool for businesses seeking to collect, manage, and optimize online reviews from their patrons. This phenomenal software offers businesses the ability to actively invite customers to provide feedback, engage with these reviews in a constructive manner, and then showcase these testimonials on their websites.
Trustpilot's significance lies not only in enhancing a company's online reputation and credibility but also in fostering customer loyalty through trust and engagement. It goes beyond the norm by providing essential insights and comprehensive analytics on reviewers, enabling businesses to perceive trends and pinpoint areas calling for advancement.
Seamlessly integrating with widely-used ecommerce platforms such as Shopify and Magento, Trustpilot facilitates businesses to automate the process of review collection and display effortlessly. This feature ensures that user feedback is continuously updated, keeping the business abreast of customer sentiments and expectations.
With Secret, you can find unbeatable deals on SaaS tools like Trustpilot, and many more to help you strengthen your online presence, increase customer confidence, and take your business to new heights.
See alternatives to Trustpilot like Gorgias or Podium.
Secret's take about Trustpilot
Are you tired of receiving negative reviews and feeling like you have no control over your online reputation? Trust us, we know the feeling 😔 That's why we were excited to try Trustpilot, a review management software designed to help businesses regain control and improve their online reputation 🌟
Trustpilot is a powerful software that allows you to collect, manage and display customer reviews all in one place. You can easily send review invitations to your customers, respond to reviews and build trust with your audience 👀 Plus, with Trustpilot's marketing tool, you can even turn your positive reviews into advertising campaigns 📈
Being a part of the tech industry, we understand the importance of online reviews and how they can make or break a business 💔 We were impressed with Trustpilot's user-friendly interface and the variety of features it offered. From review analytics to social sharing options, Trustpilot had everything we needed to improve our online reputation and make meaningful connections with our customers 💬
Trustpilot's pricing options are flexible and suitable for businesses of all sizes. There's a free plan for those just starting out, a standard plan for $299/month and a custom plan for larger enterprises 🤝 Secret has exclusive deals on SaaS software, allowing you to save even more money on your tech stack 💸
If you're not sold on Trustpilot, there are plenty of other review management software options out there. Consider checking out Yotpo, BirdEye, or Podium. But with Secret's amazing deals, you might even find the perfect software for you on our marketplace 🤑 Overall, we highly recommend Trustpilot to any business looking to improve their online reputation and connect with their customers in a more meaningful way. Don't just take our word for it though, give it a try and see for yourself 🚀
- More alternatives to Trustpilot
Mary O'Brien
Customer Success Manager
What is Trustpilot used for?
Trustpilot is a powerful tool for small businesses aiming to boost their online reputation. By collecting and managing customer reviews, it allows businesses to understand their customers' needs and improve their services accordingly. For instance, a small coffee shop can use Trustpilot to invite its customers to leave reviews about their experience. The shop can then engage with these reviews, thanking customers for positive feedback and addressing any issues raised in negative ones. This not only builds trust with existing customers but also attracts potential ones. The software's integration with ecommerce platforms like Shopify makes it easy for businesses to automate the review process, ensuring they stay up-to-date with customer sentiments. With comprehensive analytics, businesses can identify trends and areas for improvement, helping them grow and succeed in the competitive market.Trustpilot features
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Verified reviews
Trustpilot's verified reviews ensure that all reviews come from real customers who have actually used the product or service being reviewed, so you can trust the feedback you're reading.
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Connect with entrepreneurs worldwide
Trustpilot has a global network of entrepreneurs and customers, meaning you can find reviews and connect with like-minded people from all corners of the world.
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SEO Boost
Trustpilot's reviews and trust signals can help improve your website's search engine ranking, bringing in more organic traffic to your business.
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Learn from your customer feedback
Trustpilot's analytics and reporting tools provide insights into customer feedback, helping you identify areas to improve your business and increase customer satisfaction.
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Email reminders
Trustpilot lets you set up automated email reminders to customers who haven't yet left a review. This feature can increase the number of reviews you receive and help you gather feedback more efficiently.
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Community management
Trustpilot provides tools to help you manage your online community effectively, including the ability to flag and moderate reviews, respond to comments, and engage with customers. This feature enables you to build and maintain a positive reputation online while managing negative feedback in a constructive manner.
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Stay connected on the go
Trustpilot's mobile app allows you to monitor and respond to reviews on-the-go, ensuring you never miss an opportunity to engage with your customers and improve your business.
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Review request
With Trustpilot, you can send review requests to your customers and ask for feedback on your product or service, which will help you build your online reputation and credibility.
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Text fields
Trustpilot's text fields allow customers to provide detailed feedback and leave specific comments about your product or service. This feature enables you to gain valuable insights into areas where you need to improve and identify what you are doing well.
3 Trustpilot reviews
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Jennifer C
Top-tier Feedback Platform Available
Online reviews are essential for my business and allows us to seamlessly integrate with Google and Facebook. The software is user-friendly, offers outstanding customer service, and has a plethora of online resources. What I value most about are the fully customizable solutions that enable us to optimize all customer interactions. We utilize to automatically send out product-specific review invitations with every purchase. For example, if a customer buys clothing, we can gather specific data points such as fit, fabric, and quality. This is crucial for us as we aim to distinguish ourselves from our competitors. The review platform is easy to use and encourages customers to leave a review. It also aids in our responses to customer reviews. However, I have faced challenges with when providing evidence that a review is not authentic. The process is lengthy and requires too much information for them to immediately remove the review. This can be an issue when we receive a group of false reviews during a large campaign.
April 22, 2024
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Virginia D
Trustpilot: A Valuable Customer Feedback Tool for Business Owners
As a business owner, I've found Trustpilot to be an invaluable tool for understanding customer feedback
April 14, 2024
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Lisa D
Effortless Review Collection with Trustpilot's Automatic Reminder Feature
Trustpilot's automatic review reminder feature has helped us collect more reviews without the need for manual follow-ups
April 13, 2024
Trustpilot: Pros & Cons
Pros
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User-friendly interface: It’s easy to search and filter reviews according to specific criteria
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Mobile application: The application is intuitive and easy to use
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Verified reviews: The platform checks the veracity of every customer review submitted on the platform
Cons
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Invalid reviews: It is sometimes difficult to report invalid reviews to the Trustpilot platform
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Pricing plans: The budget required to implement the solution can be high for startups
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Sales practices: Some users complain about the company’s renewal practices
Why is Trustpilot better than other Customer Experience software?
Trustpilot is a better solution based on percentage of positive reviews than Podium: 92 vs 85
Trustpilot is a better solution for customer support than Podium: 4.5 vs 4.1
