Pros from reviewers

• Integration with Google and Facebook: The software allows seamless integration with major platforms like Google and Facebook, making it easier for businesses to manage their online presence and reputation

• User-friendly with excellent customer service: The software is easy to use and provides outstanding customer service, ensuring that users can navigate the platform and resolve any issues quickly and efficiently

• Customizable solutions for customer interactions: The software offers fully customizable solutions that enable businesses to optimize all customer interactions, gathering specific data points such as product fit, fabric, and quality

• Automation of review collection: The software automates the process of sending out product-specific review invitations with every purchase, saving businesses significant time that would otherwise be spent on soliciting and processing feedback

• Strict review policies for credibility: The software has strict review policies that only allow verified customers to leave reviews, ensuring the credibility of the feedback and preventing spam or malicious negative reviews.

Cons from reviewers

• Limited ability to remove false reviews: The process to provide evidence that a review is not authentic is lengthy and requires too much information, making it difficult to immediately remove false reviews, especially during large campaigns

• Difficulty in navigation: Some users find it challenging to navigate the site, which can hinder the overall user experience

• Strict review policies: While these policies are designed to prevent sabotage, they may also deter some genuine customers from leaving reviews due to the verification process

• External appearance: The platform's external appearance could be improved to enhance user experience and engagement

• Limited customization: While the software offers fully customizable solutions, there may be limitations in its ability to cater to specific business needs or preferences.