Pros from reviewers
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Ease of use: Podium's user-friendly interface and straightforward training make it easy for both tech-savvy and older employees to use
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Text payment feature: Podium allows businesses to accept customer payments securely via text, a preferred method for many clients
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Centralized communication: Podium consolidates messages from various social media sites and the company's own website into one place, enabling quick responses to customer inquiries
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Review management: Podium not only allows customers to leave detailed reviews, but also enables businesses to respond to these reviews directly through the platform, eliminating the need to visit multiple sites
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Innovation and growth: Podium is known for its continuous innovations and has been instrumental in helping companies transition into digital, paperless operations.
Cons from reviewers
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High cost: Despite its many features, Podium is often criticized for its high cost, making it a less affordable option for some businesses
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Poor search feature: The search feature in Podium is not as efficient as it should be. It only allows users to look up old conversations by remembering the name of the person they were chatting with, which can be inconvenient
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Lack of consistent support: Some users have reported that the support from Podium tends to diminish a few months into the contract. This can be frustrating, especially when users encounter issues with the platform
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Slow lead transfer to CRM: Transferring leads to CRM can be slightly slow, which can be a minor inconvenience for some users
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Misleading information: Some users have reported feeling misled by Podium. For instance, they were told that the software would integrate with their CMS system, but it didn't. This can lead to frustration and dissatisfaction with the product.
Main features
Starting Price
Free Plan
Unified inbox
Review management
Payment processing
Customer segmentation
AI-powered responses
Starting Price
$399
/ month
Free Plan
No
Unified inbox
Review management
Payment processing
Customer segmentation
AI-powered responses
What is Podium?
How Podium compare to similar software?
Product
Podium
3.7
Podium reviews
Price
$399
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Podium best for according to our reviewers?
Businesses Seeking Secure Payment Solutions: These are businesses that need to collect payments from their customers securely and conveniently. Podium's text payment feature is particularly useful for this group, despite the high cost of the software
Businesses Needing Improved Customer Interaction: These businesses value the ability to connect with their clients and respond to their inquiries in real time. Podium's user-friendly interface and ability to convert regular phone numbers into text-able numbers make it a suitable choice for this group
Companies Looking for Review Management: These are companies that want to increase their online reviews and manage them effectively. Podium's review invite feature is simple and effective, although some users have reported issues with integration and contact management
Businesses Needing a Communication Tool: These businesses need a communication tool that allows different departments to collaborate and respond to customer inquiries. Podium's ability to handle messages from various sources and make them accessible to all employees makes it a good fit for this group
Businesses Seeking to Digitize Operations: These are companies that are transitioning to digital operations and need a user-friendly software to facilitate this process. Podium's simplicity and ease of training new users make it a suitable choice for this group, although the cost can escalate with the addition of new features.
Podium reviews
3.7
Podium rating
4.4
Ease of use
4.1
Customer service
4.0
Value for money
4.2
Likelihood to recommend
4.3
Features
6 Podium reviews
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Rachel N
Letdown by Podium's Service and Software
When I first signed up for Podium, I received excellent support. However, this support vanished a few months into our year-long contract. Given the price we were paying, it was disappointing not to hear from our representative or customer support for the last six months. I had several questions and issues with the platform, such as missing leads and review requests not reaching the targeted inbox, but these were never addressed. I also highlighted a problem with a mapped field and was told they were waiting on another company to finish an API. Interestingly, when I switched to a competitor, this issue was resolved perfectly. I would recommend others to save their money and find competitors that offer the same product at a lower price. While Podium's user experience may be superior, its competitors have better delivery rates, leading to more leads and ultimately more sales for our dealership. Podium's product is easy to use and the user experience is top-notch. However, I wish there were.
May 12, 2024
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Stephanie
My Rewarding Journey with Podium: A Testimony of Continuous Improvement and Value
I've had quite an interesting journey with Podium! Initially, I was drawn in by the unique features they promised, which seemed to be exactly what I was looking for. I was so excited to sign up and start using the software. What I found really impressive was their commitment to continuous improvement. Yes, there were a few features that didn't function as expected at first, but they were always quick to address any issues. It's clear that they're dedicated to refining their product and making it the best it can be.What's more, I've been with Podium for nearly a year now and I'm still as thrilled as I was on day one. The value I've received from this software far outweighs the cost. It's like an investment that keeps on giving!There are certainly other options out there, but for me, Podium stands out from the crowd. Their unique approach and dedication to customer satisfaction is something I haven't found elsewhere. I'm so glad I chose Podium and I can't wait to see what they come up with next!
May 7, 2024
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Russell
Not Using Podium Yet? Time to Rethink!
Podium has been instrumental in our company's growth, contributing to everything from Google reviews to sales and collections. As our company expanded, so did Podium, and their continuous innovations motivated us to exceed our boundaries and transform into the digital, paperless company we are today. What I value most about Podium is its user-friendliness and the simplicity of training new users. As we keep hiring more staff each year, Podium remains the simplest software to train on. It's not only self-sufficient, but the training is clear, straightforward, and extremely user-friendly. There are many add-ons available with Podium, which can quickly escalate the cost from low to mid-range as you realize the need for all the features Podium provides. This isn't necessarily a downside, but it can be difficult when proposing new features to decision-makers, especially when additional costs are involved. We opted for Podium because it offers unlimited texting, unlike other companies that charge for a certain number.
April 28, 2024
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Carolyn C
Podium: A Software Company Championing Resilience and Personal Growth
I am thrilled to share my experience with Podium! This software has an incredibly diverse team, including Austin Believeau Jr., who has shown remarkable resilience and personal growth. Despite facing some personal challenges in the past, Austin has managed to turn his life around and is now a valuable member of the Podium team. As a user, I am inspired by Podium's commitment to giving people second chances and supporting their employees' personal and professional development. This truly speaks volumes about their company culture and values.
April 22, 2024
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Roy D
High Cost, High Value: Podium's Worth Depending on Your Business Model
I think Podium is fantastic. We use it to gather customer payments via its text payment feature. Despite its high cost, it allows us to connect with our clients and accept payments securely in their preferred method. Podium is always leading in new technology and keeps us informed about new features, sometimes even letting us beta test. However, it is very expensive for what it provides. Also, their staff doesn't coordinate well, often leading to us receiving marketing solicitation calls and emails even though we already use the product.
April 16, 2024
