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7 Best Alternatives to Userback in April 2024

Alternatives & Competitors to Userback

  1. 1. Slack
  2. 2. GitHub
  3. 3. ClickUp
  4. 4. Monday
  5. 5. Hotjar
  6. 6. Jira
  7. 7. Logrocket
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Here are competitors or alternatives to Userback and other similar Customer Experience software. You need to consider some important factors when choosing a tool like Userback for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Userback that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Userback. Discover sofware like Slack, GitHub, ClickUp or Monday.

List of Alternatives to Userback

From Customer Experience tools, we have selected the best alternatives to Userback based on reviews for each solution and similarities with Userback. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo slack

1. Slack
5.0 (3 reviews)
1 deal available

Collaboration Productivity Task Management

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to Userback

Userback has better positive reviews compared to Slack: 99 vs 95

Userback is better at customer service than Slack: 5.0 vs 4.5

Userback pricing plans are more competitive than Slack: 4.8 vs 4.6

Slack has more functions than Userback: 78 vs 53

Slack: Pros & Cons

Accessible anywhere: This software allows employees to connect from many different devices
Customized channels: The tool offers the ability to create public, private, shared or multi-space chat channels
Real-time collaboration: The Slack communication solution is perfect for increasing responsiveness
Limited storage: The storage capacity of files is limited
Read notifications: It is impossible to know if your correspondent has read a sent message
Very limited free plan: The trial price plan has limited functionality

Best features

  • - Channels

  • - Direct messaging

  • - File sharing

  • - Integrations

  • - Search and archiving

  • - Notifications and alerts

  • - Threads

  • - Video and voice calls

Slack pricing

Free

Enterprise Grid

Contact sales

Pro

$7 / user / month

Business+

$13 / user / month

Popular

25% off new plan purchases (Save $9,000)
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logo github

2. GitHub
5.0 (3 reviews)
1 deal available

Web Development IT Management Collaboration

Description

The online solution GitHub allows you to store the source code of your IT project. You can thus keep the history of your modifications and share your code with your collaborators, your partners or your customers.

GitHub compared to Userback

Userback has better positive reviews compared to GitHub: 99 vs 98

Userback is better at customer service than GitHub: 5.0 vs 4.4

Userback is more user friendly than GitHub: 4.5 vs 4.4

Userback is better at value for money than GitHub: 4.8 vs 4.6

Userback has more features than GitHub: 53 vs 42

GitHub: Pros & Cons

Versatile tool: The platform allows for code publishing, teamwork, and version control
Collaborative design: Code can be shared and improved through feedback
Code security: GitHub is useful for saving source code in the cloud
Cost of the solution: Some features are not free. The prices can be high depending on the number of collaborators
Learning curve: It takes a while to master the subtleties of this versioning tool
Graphical interface: The ergonomics and user-friendliness of GitHub are insufficient

Best features

  • - Store and secure your code

  • - Access development environments

  • - Secure your software applications

  • - Collaborate with ease

  • - Automate your workflows

  • - Visualize your project

  • - Write higher quality code

  • - Leverage the power of AI

GitHub pricing

Free

Team

$4 / user / month

Enterprise

$21 / user / month
20 seats on the Enterprise plan free for 1 year (Save $7,560)
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logo clickup

3. ClickUp
4.7 (3 reviews)
1 deal available

Collaboration Productivity Task Management

Description

Clickup helps you to centralize all the apps and software solutions you use on a daily basis. No more juggling your email, project management and CRM applications, now everything happens in one place.

ClickUp compared to Userback

Userback is a better solution based on percentage of positive reviews than ClickUp: 99 vs 96

Userback is a better solution for customer support than ClickUp: 5.0 vs 4.8

ClickUp is better at ease to use than Userback: 4.8 vs 4.5

Userback is better at value for money than ClickUp: 4.8 vs 4.6

ClickUp is better at number of features than Userback: 234 vs 53

ClickUp: Pros & Cons

Optimal prioritization: The definition of tasks, subtasks and dependencies is efficient.
Collaborative work: Numerous collaboration tools are integrated
Number of users: You can register an unlimited number of collaborators on all plans
Complex to learn: The large number of options and settings makes it difficult to learn
Lack of documentation: There are few tutorials to guide new users
Free plan: The free plan offers a limited amount of storage and goal setting options

Best features

  • - Project management

  • - Integration and API

  • - Time tracking

  • - Connect your applications and import your data

  • - Collaborate with your team

  • - Intuitive task management

  • - Multitask view

  • - Customizable status updates

ClickUp pricing

Free

Enterprise

Contact sales

Unlimited

$10 / user / month

Business

$19 / user / month
20% off on Unlimited and Business plans for 1 Year (Save $1,000)
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logo monday

4. Monday
4.3 (3 reviews)
1 deal available

Collaboration Task Management

Description

With monday.com you can completely manage your projects from one platform: from planning to delivering. Create the right workflow that suits you and get your team to collaborate so you keep track of everyone's progress.

Monday compared to Userback

Userback is a better solution based on percentage of positive reviews than Monday: 99 vs 94

Userback is a better solution for customer support than Monday: 5.0 vs 4.7

Monday is better at ease to use than Userback: 4.8 vs 4.5

Userback is better at value for money than Monday: 4.8 vs 4.4

Monday has more functions than Userback: 94 vs 53

Monday: Pros & Cons

User experience: The interface of this project management software is pleasant and easy to use
Ready-to-use templates: You can start a project in a few minutes thanks to the numerous templates available
Integrations: Monday can be connected to many leading tools such as Slack, Trello or Google Docs
High price: Monday’s pricing plans are expensive, especially for small businesses
Customization: The customization features of the online solution are limited
Customer service: Customer support is not very relevant

Best features

  • - Manage all your files

  • - Keep track of all your projects

  • - Integrate all your tools

  • - Automate your tasks

  • - Kanban and Gantt Softwares

  • - Streamline your workflow

  • - Collaborate in real-time

  • - Visualize your data

Monday pricing

Free

Business

Contact sales

Basic

$8 / user / month

Standard

$10 / user / month

Pro

$17 / user / month
1 month free (Save $160)
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logo hotjar

5. Hotjar
4.3 (3 reviews)
1 deal available

Application Monitoring Data Analytics

Description

Hotjar will allow you to understand the user behavior on your site as well as its strengths and weaknesses.

Hotjar compared to Userback

Userback has better positive reviews than Hotjar: 99 vs 97

Userback is better at customer support than Hotjar: 5.0 vs 4.5

Userback is better at value for money than Hotjar: 4.8 vs 4.5

Hotjar has more features than Userback: 79 vs 53

Hotjar: Pros & Cons

Simplicity: The interface is readable and the software is easy to learn
Accuracy: The user data is detailed
Rich information and insights: The software provides many insights to improve the user experience on your website
Price: The price is quite high even though a limited free version is available
Confidentiality: The data collected may be without the users’ permission
Website performance: The tool consumes a lot of resources

Best features

  • - Visitor recordings

  • - Conversion funnels

  • - Form analysis

  • - Feedback polls

  • - Incoming feedback

  • - Behavior analytics

  • - Visitor segmentation

  • - Surveys

Hotjar pricing

Plus

$41 / month

Business

$105 / month
3 months free on the Business plan (Save $150)
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logo jira

6. Jira
4.3 (3 reviews)

IT Management Collaboration Task Management

Description

Jira is a powerful project management software that brings value by helping teams effectively plan, track, and manage their projects. It provides a centralized platform for collaboration, task organization, and issue tracking, allowing teams to stay organized, prioritize tasks, and ensure timely project completion.

Jira compared to Userback

Userback has more positive reviews than Jira: 99 vs 90

Userback is better at support than Jira: 5.0 vs 4.0

Userback is more user friendly than Jira: 4.5 vs 4.0

Userback is better at value for money than Jira: 4.8 vs 4.3

Jira has more features than Userback: 151 vs 53

Jira: Pros & Cons

Robust issue tracking: Jira excels at issue tracking, providing a comprehensive platform for creating, managing, and prioritizing tasks, bugs, and issues
Agile project management: Jira supports agile methodologies like Scrum and Kanban, offering features such as sprint planning, backlog management, and agile boards
Integration ecosystem: Jira integrates seamlessly with a wide range of third-party tools and services
Learning curve: Jira's extensive feature set can result in a steep learning curve, especially for new users
Pricing complexity: Jira's pricing structure, while flexible, can become complex for larger teams and organizations
User interface: Some users find Jira's user interface less intuitive and dated compared to newer project management tools

Best features

  • - Issue tracking

  • - Agile project management

  • - Custom workflows

  • - Reporting and dashboards

  • - Integration

  • - Advanced search and filters

  • - Custom fields and issue types

  • - Permissions and security

Jira pricing

Enterprise

Contact sales

Free

Standard

$8 / user / month

Premium

$15 / user / month
There is no deal for this product
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logrocket logo

7. Logrocket
3.7 (3 reviews)

Customer Experience

Description

LogRocket is a front-end application performance management (APM) tool. It provides developers with insights into how users interact with their web applications. Features include session replay, performance monitoring, error tracking, and analytics. It helps in identifying and fixing issues faster, improving user experience and increasing overall application efficiency.

Logrocket compared to Userback

Logrocket has more positive reviews than Userback: 100 vs 99

Userback is more suitable for small businesses thanks to its good value for money than Logrocket: 4.8 vs 4.3

Logrocket has more functions than Userback: 77 vs 53

Logrocket: Pros & Cons

User Experience Improvement: LogRocket helps developers understand problems affecting their users by allowing them to replay problematic sessions
Error Tracking: LogRocket provides detailed insights into errors, enabling developers to fix issues faster and more efficiently
Enhanced Debugging: With LogRocket, developers can see what led to a bug or error, making the debugging process more straightforward.
High Pricing: LogRocket's pricing can be quite high for small businesses or startups, making it less accessible for those on a tight budget
Limited Customization Options: The software has limited options when it comes to customizing the user interface or features, which may not suit all businesses
Steep Learning Curve: LogRocket can be complex and difficult to understand for beginners, requiring a significant amount of time and effort to learn how to use effectively.

Best features

  • - Session Replay Feature

  • - Network Monitoring

  • - Error Tracking

  • - User Behavior Analysis

  • - Integration Capabilities

There is no deal for this product
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