List of Alternatives to Delighted
Here are some of Delighted's top competitors in the Customer Experience category: Hubspot Service Hub, Mouseflow, Glassbox or Outgrow.
Transform customer service into customer success
30% off Service Hub Professional and Enterprise plans for 1 year
Get deal for free30% off Service Hub Professional and Enterprise plans for 1 year
Get deal for freeHubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.
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Customer feedback
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Live chat and conversational bots
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Automation tools
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Knowledge base
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Ticketing system
Mouseflow is a powerful user behavior analytics tool designed to empower businesses by providing deep insights into how visitors interact with their websites. With Mouseflow, companies can optimize user experiences, identify issues, and boost conversions for a more engaging online presence.
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Feedback surveys
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Heatmaps
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Form analytics
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Funnel analysis
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Session replays
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Click and movement tracking
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Error tracking
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Mobile app recording
Free
Starter
$41 / monthGrowth
$137 / monthBusiness
$273 / monthPro
$525 / monthGlassbox is a powerful analytics platform that provides businesses with complete visibility into their customers' digital journeys. By capturing, replaying, and analyzing every customer interaction on websites and mobile apps, Glassbox helps businesses understand user behavior, optimize conversions, and enhance the overall customer experience.
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Session recordings
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Automatic alerts
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Form analysis
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Integration with other tools
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Heatmaps
The Outgrow platform offers you the opportunity to interact with your customers in a qualitative way. By helping you design quizzes, surveys or evaluations, the tool helps you improve your audience’s engagement and acquire qualified leads.
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Create interactive forms and surveys
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Get expert help anytime
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Integrate interaction templates everywhere
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Select and customize trendy templates
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Deploy an interaction-based strategy
Freelancer
$22 / monthFreelancer Pro
$45 / monthEssentials
$115 / monthBusiness
$720 / monthEasily improve user experience on your website
40% off all annual plans
Get deal for free40% off all annual plans
Get deal for freeHotjar will allow you to understand the user behavior on your site as well as its strengths and weaknesses.
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Form analysis
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Visitor segmentation
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Behavior analytics
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Surveys
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Visitor recordings
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Feedback polls
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Incoming feedback
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Conversion funnels
Free
$0 (Freemium)Pro
Custom pricingEnterprise
Custom pricingGrowth
$49 per monthNoé *
"A powerful tool to understand your users, but not for beginners"
I've integrated Hotjar on several web projects to better understand visitor behavior, and the heatmaps and session recordings are frankly revealing. You can very quickly see where users get stuck, what they ignore, and that allows you to make really concrete UX optimization decisions rather than relying on instinct. The funnels and built-in surveys are also a good complement to go further in the analysis. Where it gets more complicated is pricing: the free plan is okay to start, but as soon as traffic rises or you want access to advanced features, the bill climbs fairly quickly and can become hard to justify for a small outfit, particularly for me who use it only for small personal projects. Luckily Secret is there hihi ! The interface is overall clean but some settings lack a bit of clarity. That said, for anyone working seriously on optimizing their site or conversion funnel, Hotjar remains one of the most insightful tools on the market. An investment that pays off quickly if you actually use it!
April 19, 2026
SurveyLab is a powerful online survey tool that allows users to create custom surveys, quizzes, and tests. It offers features like survey logic, branching, panel management and results analysis. The software is user-friendly, customizable and supports multi-language surveys. Ideal for businesses, educational institutions, and researchers looking to gather feedback or data in an efficient and streamlined manner.
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Real-time Results Analysis
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Multi-language Support
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User-friendly Interface
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Customizable Templates
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Integration Capabilities
Trustmary is a software that helps businesses collect, manage and display customer reviews and testimonials. It automates the process of gathering feedback, making it easier for businesses to build trust and credibility with their audience. Trustmary also provides analytics to measure the impact of these testimonials on the business performance.
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Video testimonial collection
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User-friendly Interface
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Integration Capabilities
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Analytics and Reports
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Automated survey dispatch
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