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8 Best Alternatives to Delighted in May 2024

Alternatives & Competitors to Delighted

  1. 1. Hotjar
  2. 2. Outgrow
  3. 3. Glassbox
  4. 4. Hubspot service hub
  5. 5. Mouseflow
  6. 6. Surveylab
  7. 7. Delighted
  8. 8. Trustmary
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Here are competitors or alternatives to Delighted and other similar Customer Experience software. You need to consider some important factors when choosing a tool like Delighted for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Delighted that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Delighted. Discover sofware like Hotjar, Outgrow, Glassbox or Hubspot service hub.

List of Alternatives to Delighted

From Customer Experience tools, we have selected the best alternatives to Delighted based on reviews for each solution and similarities with Delighted. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo hotjar

1. Hotjar
4.2 (5 reviews)
1 deal available

Application Monitoring Data Analytics

Description

Hotjar will allow you to understand the user behavior on your site as well as its strengths and weaknesses.

Hotjar compared to Delighted

Delighted has better positive reviews than Hotjar: 100 vs 97

Delighted is better at customer support than Hotjar: 5.0 vs 4.5

Delighted is better at ease to use than Hotjar: 5.0 vs 4.5

Delighted is better at value for money than Hotjar: 4.7 vs 4.5

Hotjar has more features than Delighted: 79 vs 64

Hotjar: Pros & Cons

Simplicity: The interface is readable and the software is easy to learn
Accuracy: The user data is detailed
Rich information and insights: The software provides many insights to improve the user experience on your website
Price: The price is quite high even though a limited free version is available
Confidentiality: The data collected may be without the users’ permission
Website performance: The tool consumes a lot of resources

Best features

  • - Visitor recordings

  • - Conversion funnels

  • - Form analysis

  • - Feedback polls

  • - Incoming feedback

  • - Behavior analytics

  • - Visitor segmentation

  • - Surveys

Hotjar pricing

Plus

$41 / month

Business

$105 / month
3 months free on the Business plan (Save $150)
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logo outgrow

2. Outgrow
4.8 (5 reviews)
1 deal available

Growth Marketing Content Marketing Lead Management

Description

The Outgrow platform offers you the opportunity to interact with your customers in a qualitative way. By helping you design quizzes, surveys or evaluations, the tool helps you improve your audience’s engagement and acquire qualified leads.

Outgrow compared to Delighted

Delighted is a better solution based on percentage of positive reviews than Outgrow: 100 vs 97

Outgrow has more functions than Delighted: 81 vs 64

Outgrow: Pros & Cons

Versatile platform: You can segment audiences, generate leads and collect data all in one place
Idea generator: Outgrow provides access to optimized templates by industry and objectives
Comprehensive tool: The platform offers to create a wide range of interactive content for all channels
Pricing plans: The cost of the solution is high
Upselling: Some users complain about the upselling interface
Learning curve: Content creation takes a while to master

Best features

  • - Create interactive forms and surveys

  • - Select and customize trendy templates

  • - Get expert help anytime

  • - Deploy an interaction-based strategy

  • - Integrate interaction templates everywhere

Outgrow pricing

Freelancer

$22 / month

Freelancer Pro

$45 / month

Essentials

$115 / month

Business

$720 / month
3 months free on the Essentials plan or 6 months free on Freelancer Pro (Save $345)
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Glassbox Logo

3. Glassbox
4.8 (5 reviews)

Customer Experience

Description

Glassbox is a powerful analytics platform that provides businesses with complete visibility into their customers' digital journeys. By capturing, replaying, and analyzing every customer interaction on websites and mobile apps, Glassbox helps businesses understand user behavior, optimize conversions, and enhance the overall customer experience.

Glassbox compared to Delighted

Delighted is better at customer service than Glassbox: 5.0 vs 4.5

Glassbox pricing plans are more competitive than Delighted: 4.8 vs 4.7

Glassbox has more options than Delighted: 100 vs 64

Glassbox: Pros & Cons

Tagless Data Capture: Glassbox's patented technology automatically captures 100% of digital events for maximum insights. This allows for a deeper analysis of every session, page, user, journey, and more.
Deep Understanding of Digital Customers: Glassbox allows you to discover exactly what your customers are doing and why. Digital experience intelligence provides insights that promote customer growth and loyalty.
AI-based Analysis: Glassbox uses AI-driven insights to identify friction points in your customers' digital journeys. This allows for quick identification and resolution of technical issues and enhances the customer experience.
High Initial Cost: Glassbox can be expensive to implement, especially for young entrepreneurs with limited budgets
Complex Setup Process: Setting up Glassbox may require technical expertise and time that young entrepreneurs may not have
Potential Privacy Concerns: Using Glassbox may raise privacy concerns since it captures and records user interactions on websites or mobile apps.

Best features

  • - Session Recordings

  • - Heatmaps

  • - Integration with other tools

  • - Form analysis

  • - Automatic alerts

There is no deal for this product
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hubspot service hub logo

4. Hubspot service hub
4.4 (5 reviews)

CRM

Description

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

Hubspot service hub compared to Delighted

Delighted has more positive reviews than Hubspot service hub: 100 vs 94

Delighted is better at support than Hubspot service hub: 5.0 vs 4.5

Delighted is easy to use compared to Hubspot service hub: 5.0 vs 4.5

Delighted pricing plans are more competitive than Hubspot service hub: 4.7 vs 4.2

Hubspot service hub is better at number of features than Delighted: 90 vs 64

Hubspot service hub: Pros & Cons

Centralized Communication: HubSpot Service Hub streamlines customer interactions by consolidating all communications into one place, making it easier to manage and respond to customer inquiries
Advanced Reporting: The software provides detailed reports and analytics that help businesses understand their customer service performance and identify areas for improvement
Automation Capabilities: HubSpot Service Hub includes automation tools that can handle routine tasks, freeing up time for customer service reps to focus on more complex issues.
High pricing: HubSpot Service Hub can be quite expensive, especially for small businesses or startups
Limited customization: While the software offers a range of features, there is limited flexibility in terms of customization
Steep learning curve: The platform can be complex and overwhelming for new users, requiring a significant amount of time to fully understand and utilize all its features.

Best features

  • - Unified Customer View

  • - Ticketing System

  • - Automation

  • - Live Chat

  • - Customer Feedback

There is no deal for this product
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logo mouseflow

5. Mouseflow
4.8 (5 reviews)

Application Monitoring Data Analytics

Description

Mouseflow is a powerful user behavior analytics tool designed to empower businesses by providing deep insights into how visitors interact with their websites. With Mouseflow, companies can optimize user experiences, identify issues, and boost conversions for a more engaging online presence.

Mouseflow compared to Delighted

Delighted has better positive reviews than Mouseflow: 100 vs 95

Delighted is better at customer support than Mouseflow: 5.0 vs 4.5

Delighted is better at ease to use than Mouseflow: 5.0 vs 4.5

Delighted is better at value for money than Mouseflow: 4.7 vs 4.4

Delighted has more options than Mouseflow: 64 vs 42

Mouseflow: Pros & Cons

User behavior insights: Offers in-depth analysis of user interactions, helping to improve website usability and conversion rates effectively
Easy implementation: User-friendly setup and integration with various platforms make it accessible for businesses of all sizes
Affordable plans: Competitive pricing options cater to both startups and established enterprises, making it accessible for a broad range of users
Privacy concerns: Session replay and tracking may raise privacy issues and require careful handling of user data
Learning curve: Advanced features may take time to master, and interpreting data effectively can be challenging for beginners
Limited integrations: While it integrates with many popular platforms, it may not cover every specific business tool or software

Best features

  • - Session replays

  • - Heatmaps

  • - Click and movement tracking

  • - Form analytics

  • - Funnel analysis

  • - Feedback surveys

  • - Error tracking

  • - Mobile app recording

Mouseflow pricing

Free

Starter

$41 / month

Growth

$137 / month

Business

$273 / month

Pro

$525 / month
There is no deal for this product
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surveylab logo

6. Surveylab
5.0 (5 reviews)

Survey

Description

SurveyLab is a powerful online survey tool that allows users to create custom surveys, quizzes, and tests. It offers features like survey logic, branching, panel management and results analysis. The software is user-friendly, customizable and supports multi-language surveys. Ideal for businesses, educational institutions, and researchers looking to gather feedback or data in an efficient and streamlined manner.

Surveylab compared to Delighted

Surveylab is better at value for money than Delighted: 4.8 vs 4.7

Surveylab has more options than Delighted: 114 vs 64

Surveylab: Pros & Cons

Ease of Use: SurveyLab is a user-friendly software that requires no technical skills to operate
Comprehensive Reporting: The software provides detailed and comprehensive reports, offering insights into survey results
Customizability: SurveyLab allows users to customize their surveys according to their specific needs, enhancing the relevance and effectiveness of the surveys.
Limited customization options: SurveyLab offers limited customization options, which might not be sufficient for users who want to design their surveys in a specific way
High pricing: The pricing of SurveyLab is quite high compared to other survey tools in the market, which might not be affordable for small businesses or individual users
Lack of advanced features: SurveyLab lacks some advanced features like predictive analytics and trend analysis that are offered by other survey tools.

Best features

  • - User-friendly Interface

  • - Customizable Templates

  • - Multi-language Support

  • - Real-time Results Analysis

  • - Integration Capabilities

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delighted logo

7. Delighted
5.0 (5 reviews)

Customer Experience

Description

Delighted is a user-friendly software that helps businesses gather and analyze customer feedback. It uses the Net Promoter System to provide actionable insights, allowing companies to improve their products or services based on customer needs. The platform features real-time feedback, automated surveys, and customizable dashboards, making it easy to track customer satisfaction over time.

Delighted: Pros & Cons

Ease of Use: Delighted is user-friendly and easy to navigate, making it accessible for all users regardless of their technical skills
Real-time Feedback: Delighted provides real-time customer feedback, which allows businesses to respond promptly to customer needs and improve their services
Customizable Surveys: Delighted offers customizable surveys, enabling businesses to tailor questions to their specific needs and obtain more relevant data.
Limited customization: Delighted's survey customization options are somewhat limited, which may not meet the needs of all businesses
High cost: The pricing of Delighted can be a barrier for small businesses or startups with a tight budget
Lack of advanced analytics: While Delighted provides basic analytics, it lacks more advanced features that other customer feedback tools offer.

Best features

  • - User-friendly Interface

  • - Net Promoter System

  • - Customizable Surveys

  • - In-depth Analytics and Reporting

  • - Integration Capabilities

There is no deal for this product
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trustmary logo

8. Trustmary
4.6 (5 reviews)

Survey

Description

Trustmary is a software that helps businesses collect, manage and display customer reviews and testimonials. It automates the process of gathering feedback, making it easier for businesses to build trust and credibility with their audience. Trustmary also provides analytics to measure the impact of these testimonials on the business performance.

Trustmary compared to Delighted

Delighted is easier to set up than Trustmary: 5.0 vs 4.5

Delighted is more suitable for small businesses thanks to its good value for money than Trustmary: 4.7 vs 4.6

Trustmary is better at number of features than Delighted: 89 vs 64

Trustmary: Pros & Cons

Ease of Use: Trustmary is designed to be user-friendly, making it easy for users to navigate and operate without requiring any technical expertise
Efficient Customer Feedback Collection: Trustmary provides tools for collecting and managing customer feedback effectively, helping businesses understand their customers better and improve their products or services
Powerful Analytics: Trustmary offers robust analytics features that allow businesses to track and analyze customer behavior, enabling them to make data-driven decisions.
Limited Customization: Trustmary's customization options are limited, which may not meet the specific needs of some businesses
High Pricing: Compared to other similar software, Trustmary's pricing is on the higher side which might not be affordable for small businesses
Lack of Advanced Features: Trustmary lacks some advanced features that are available in other similar software, limiting its overall functionality.

Best features

  • - User-friendly Interface

  • - Video testimonial collection

  • - Automated survey dispatch

  • - Integration Capabilities

  • - Analytics and Reports

There is no deal for this product
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