General information about Delighted
Delighted is a powerful, user-friendly customer feedback and survey tool that helps businesses measure and improve customer satisfaction and loyalty. It uses the Net Promoter System to gather real-time feedback from customers through various channels like email, web, SMS, and link.
Delighted allows businesses to customize their surveys, ensuring they capture the most relevant and insightful data. It also provides automated reminders and thank you messages to enhance customer engagement. The software offers in-depth analytics and reporting features that allow users to track trends over time, identify areas for improvement, and measure the impact of their customer experience initiatives.
Delighted integrates with various CRM, helpdesk, marketing automation, and other business tools to streamline workflows. Its simplicity and effectiveness make it an excellent choice for businesses of all sizes seeking to understand their customers better and improve their overall experience.
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View our promotions on tools similar to Delighted in the Customer Experience category.What is Delighted used for?
Delighted is a valuable software for small businesses looking to improve their customer relationships. It allows for the collection of real-time customer feedback through various channels, providing a clear view of their satisfaction. For example, a small online store could use Delighted to send post-purchase surveys via email or SMS, quickly identifying issues and improving the shopping experience. Delighted's analysis and reporting features also help track trends and measure the effectiveness of customer experience initiatives. Moreover, its integration with other business tools facilitates the streamlining of processes.Delighted features
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User-friendly Interface
Delighted has a user-friendly interface that makes it easy for businesses to navigate and use -
Net Promoter System
The software uses the Net Promoter System to gather real-time feedback from customers through various channels like email, web, SMS, and link -
Customizable Surveys
Delighted allows businesses to customize their surveys, ensuring they capture the most relevant and insightful data -
In-depth Analytics and Reporting
The software offers in-depth analytics and reporting features that allow users to track trends over time, identify areas for improvement, and measure the impact of their customer experience initiatives -
Integration Capabilities
Delighted integrates with various CRM, helpdesk, marketing automation, and other business tools to streamline workflows.
3 Delighted reviews
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Sandra C
Thrilled to Discover This Software
I found setting up on Delighted to be very easy. I was able to customize my surveys, add my brand logo and colors, and even use custom logic. The software serves its purpose well, with intuitive reporting and constant new feature additions. I could create surveys tailored to my needs, and found their templates user-friendly. It offers features comparable to more expensive platforms like Qualtrics and SurveyMonkey, without any hidden implementation costs. So far, I haven't encountered any major issues and their support team seems very responsive.
April 21, 2024
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Persephone D
Delighted: A Total Game-Changer!
I find Delighted to be a game-changer in gathering real-time, actionable feedback from various stakeholders such as customers, employees, partners, and vendors. It's no wonder that big industry names like Uber and Cisco trust this platform. What I appreciate most about Delighted is its ability to instantly collect, analyze, and distribute customer feedback. This real-time functionality is a game-changer for any business, allowing them to stay in tune with their audience and make data-driven decisions promptly. Overall, I think it's a great service!
April 15, 2024
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Jacqueline R
Delighted: A Breeze to Implement
I found implementing Delighted to be easy due to its numerous pre-built survey questions and templates. It serves its purpose very well and I highly recommend it.
April 13, 2024
Delighted: Pros & Cons
Pros
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Ease of Use: Delighted is user-friendly and easy to navigate, making it accessible for all users regardless of their technical skills
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Real-time Feedback: Delighted provides real-time customer feedback, which allows businesses to respond promptly to customer needs and improve their services
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Customizable Surveys: Delighted offers customizable surveys, enabling businesses to tailor questions to their specific needs and obtain more relevant data.
Cons
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Limited customization: Delighted's survey customization options are somewhat limited, which may not meet the needs of all businesses
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High cost: The pricing of Delighted can be a barrier for small businesses or startups with a tight budget
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Lack of advanced analytics: While Delighted provides basic analytics, it lacks more advanced features that other customer feedback tools offer.
Why is Delighted better than other Customer Experience software?
Delighted has more positive reviews than Hubspot service hub: 100 vs 94
Delighted is better at support than Hubspot service hub: 5.0 vs 4.5
Delighted has better positive reviews than Mouseflow: 100 vs 95
Delighted is better at customer support than Mouseflow: 5.0 vs 4.5
Delighted is better at customer service than Glassbox: 5.0 vs 4.5
Delighted is a better solution based on percentage of positive reviews than Outgrow: 100 vs 97
Delighted has better positive reviews than Hotjar: 100 vs 97
Delighted is better at customer support than Hotjar: 5.0 vs 4.5
