Pros from reviewers

• Affordable and cost-effective: Delighted is a more affordable solution compared to similar platforms like Qualtrics and Survey Monkey, offering superior features and integration without any hidden implementation costs

• Easy to use and set up: Delighted is praised for its simplicity and user-friendly interface, with users able to understand the tool just by browsing the website. It also offers easy navigation and setup, and the ability to customize surveys, add brand logos and colors, and use custom logic

• High-quality support and resources: Delighted provides responsive and friendly support, high-quality help center documentation, and self-serve onboarding. Users also value the transparency in plan and pricing comparisons, and the prompt and helpful customer support

• Seamless integration: Delighted integrates seamlessly with popular ticketing systems and CRM platforms like Intercom. It also allows for easy surveying through email, SMS, or web, and provides numerous connectors and integrations for data display on other platforms

• Powerful analytics and reporting: Delighted offers great analytics and intuitive reporting, with the ability to instantly collect, analyze, and distribute customer feedback. Users also appreciate the simplicity of the Net Promoter Score feature and the option for data merging for improved reporting.

Cons from reviewers

• Limited customizability: While Delighted is praised for its simplicity and ease of use, it may not offer the level of customization that some users require for their feedback surveys

• Limited reporting capabilities: Some users have found the reporting features of Delighted to be somewhat limited, suggesting that data may need to be exported to another analytics system for more in-depth analysis

• Lack of embedded reviews: Despite its many features, Delighted does not currently offer an option to embed reviews

• Occasional downtime: Some users have reported experiencing downtime with Delighted, although it is unclear whether this is due to the platform itself or other factors

• Overwriting of multiple responses: There have been instances where multiple responses from the same customer were overwritten, although this issue was promptly resolved by Delighted's support team.