Pros from reviewers

• Efficient inspections and reporting: Device Magic has made inspections more efficient and allows for quick delivery of reports to customers with less administrative work

• Customizable inventory management: The software allows for the creation of a custom inventory management system in-house, enhancing product flow data and saving money

• Enhanced service quality: Device Magic has notably enhanced service quality as drivers no longer have to rely on paper copies, and administrative staff can receive reports via email, boosting efficiency

• Automation capabilities: Device Magic stands out for its automation after data collection, eliminating the need for additional office workers and automating processes such as creating a PDF, storing in a database, and sending emails

• Offline data collection: Device Magic's ability to collect data offline is essential in places with limited wifi or cell coverage, making it a valuable tool for field service representatives.

Cons from reviewers

• Limited back-office capabilities: Despite the efficiency of the software, it lacks the ability to complete forms that technicians missed or need to re-submit from the back office without requiring a new user

• Limited access options: The software does not allow access to forms via the web or on a laptop, limiting its usability

• Non-intuitive features: Some features of the software are not as intuitive as they could be, making it difficult for some users to navigate and use the software effectively

• Limited language support: The software only supports English, which can be restrictive for non-English speakers

• Inability to edit sent data: Once data has been sent to the server, it cannot be edited, which can be frustrating and limiting for users.