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7 Best Alternatives to Osticket in May 2024

Alternatives & Competitors to Osticket

  1. 1. Freshdesk
  2. 2. LiveAgent
  3. 3. Zendesk
  4. 4. Zoho Desk
  5. 5. Spiceworks
  6. 6. Jira service management
  7. 7. Hubspot service hub
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Here are competitors or alternatives to Osticket and other similar Customer Support software. You need to consider some important factors when choosing a tool like Osticket for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Osticket that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Osticket. Discover sofware like Freshdesk, LiveAgent, Zendesk or Zoho Desk.

List of Alternatives to Osticket

From Customer Support tools, we have selected the best alternatives to Osticket based on reviews for each solution and similarities with Osticket. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo freshdesk

1. Freshdesk
4.2 (5 reviews)
1 deal available

Customer Support

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Osticket

Freshdesk has better positive reviews compared to Osticket: 94 vs 91

Freshdesk is better at customer service than Osticket: 4.7 vs 4.0

Freshdesk is more user friendly than Osticket: 4.5 vs 4.0

Osticket is better at value for money than Freshdesk: 4.8 vs 4.3

Freshdesk is more versatile than Osticket: 94 vs 7

Freshdesk: Pros & Cons

Simplicity: The interface is easy to use and user-friendly
Functionality: Many communication channels are available and customization is advanced
Integration: This customer support software integrates with many tools
Pricing: The price is high for large requirements which can be a problem for small companies
Learning curve: Advanced features require time to learn
Analysis limitations: The information on transactions is limited

Best features

  • - Optimize ticket management

  • - Give users autonomy

  • - Enhance customer satisfaction

  • - Centralize knowledge base

  • - Opt for multi-channel support

  • - Ensure team collaboration

  • - Access customized performance reports

  • - Strengthen data security

Freshdesk pricing

Free

Growth

$15 / user / month

Pro

$51

Enterprise

$83 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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logo liveagent

2. LiveAgent
4.0 (5 reviews)
1 deal available

Customer Support Call Centers

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Osticket

LiveAgent has more positive reviews than Osticket: 97 vs 91

LiveAgent is better at support than Osticket: 4.8 vs 4.0

LiveAgent is easy to use compared to Osticket: 4.5 vs 4.0

Osticket pricing plans are more competitive than LiveAgent: 4.8 vs 4.6

LiveAgent is more versatile than Osticket: 62 vs 7

LiveAgent: Pros & Cons

Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
Social networks: Integrations allow for efficient management of social channels
Tool monitoring: The team makes regular and relevant updates
Mobile application: The interface could be improved
Lack of integrations: Some integrations with enterprise systems are missing
Customization: Some users would like to have access to wider variety of themes

Best features

  • - Boost the efficiency of your FAQ

  • - Create a customer community

  • - Advanced reporting

  • - Optimize customer request management

  • - Chat with your customers live

  • - Access a call center

  • - Social media integration

  • - Gamification

LiveAgent pricing

Business

$15 / user / month

Medium

$35 / user / month

Large

$59 / user / month

Enterprise

$85 / user / month
$120 credits on any plan (Save $120)
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logo zendesk

3. Zendesk
4.2 (6 reviews)
1 deal available

Customer Experience Customer Support CRM

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Osticket

Osticket has more positive reviews than Zendesk: 91 vs 89

Zendesk is better at support than Osticket: 4.3 vs 4.0

Zendesk is easy to use compared to Osticket: 4.3 vs 4.0

Osticket pricing plans are more competitive than Zendesk: 4.8 vs 4.2

Zendesk has more functions than Osticket: 182 vs 7

Zendesk: Pros & Cons

Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Unified workspace: Every employee finds customer information quickly and efficiently
Pricing: Customer support platform pricing plans are quite expensive
Customization: The tool’s customization features are limited
Analytics and reporting: Comprehensive and highly relevant analytics capabilities

Best features

  • - Knowledge base

  • - Automation and workflow

  • - Reporting and analytics

  • - Customer engagement

  • - Customization and branding

  • - Ticketing system

  • - Multichannel support

  • - Integration

6 months free (Save $50,000)
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Prezi Logo

4. Zoho Desk
4.6 (5 reviews)

Customer Support Productivity

Description

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Zoho Desk compared to Osticket

Zoho Desk has more positive reviews than Osticket: 93 vs 91

Zoho Desk is better at support than Osticket: 4.5 vs 4.0

Zoho Desk is more user friendly than Osticket: 4.5 vs 4.0

Osticket is better at value for money than Zoho Desk: 4.8 vs 4.5

Zoho Desk is better at number of features than Osticket: 142 vs 7

Zoho Desk: Pros & Cons

Efficient customer support: Zoho Desk streamlines customer inquiries, tracks tickets, and enhances response time
Seamless collaboration: Zoho Desk enables team members to work together effectively and resolve customer issues collaboratively
Data-driven insights: Zoho Desk provides detailed analytics and reporting, helping make data-informed business decisions.
Limited customization: Zoho Desk may not offer the level of customization needed for unique business processes
Lack of advanced analytics: Zoho Desk's reporting capabilities may not be as robust as other solutions
Steeper learning curve: Zoho Desk may require more time to familiarize oneself with its features compared to other platforms.

Best features

  • - Smart ticketing

  • - Multichannel support

  • - Self-service portal

  • - Automation and workflow

  • - Reporting and analytics

  • - Knowledge base creation

  • - Team collaboration tools

  • - AI-powered assistance

Zoho Desk pricing

Standard

$20 / user / month

Professional

$37 / user / month

Enterprise

$52 / user / month
There is no deal for this product
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logo spiceworks

5. Spiceworks
4.4 (5 reviews)

IT Management

Description

Spiceworks provides a network and community for IT professionals and businesses to collaborate, share knowledge, and gain insights on technology and industry trends.

Spiceworks compared to Osticket

Osticket has more positive reviews than Spiceworks: 91 vs 89

Spiceworks is easy to use compared to Osticket: 4.5 vs 4.0

Osticket pricing plans are more competitive than Spiceworks: 4.8 vs 4.6

Spiceworks is more versatile than Osticket: 51 vs 7

Spiceworks: Pros & Cons

Free IT management software: Spiceworks offers a suite of free IT management tools that can help you manage your IT infrastructure more efficiently
Active community and support: The software has a large and active community of IT professionals who actively participate in forums, discussions, and knowledge-sharing
Vendor-neutral platform: Spiceworks does not promote or favor specific IT vendors, allowing users to evaluate and choose the best solutions without bias
Advertisements and sponsored content: As a free platform, Spiceworks relies on advertising to support its operations which can be distracting for some users
Limited scalability for larger organizations: The software has limitations in terms of scalability for larger businesses with complex IT environments
Dependency on community support: Relying solely on community support for valuable assistance may not always guarantee immediate or comprehensive solutions for complex issues

Best features

  • - IT management made easy

  • - Community power

  • - App center

  • - Budget-saving solutions

  • - Self service portal

  • - Mobile access

  • - Patch management

  • - Issue auditing

  • - Security at your fingertips

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6. Jira service management
3.6 (5 reviews)

IT Management

Description

Jira Service Management brings value by providing a comprehensive and efficient solution for managing and resolving customer service and support requests. It enables businesses to streamline their service desk operations, improve response times, and enhance customer satisfaction. With features like request tracking, automated workflows, self-service portals, and robust reporting capabilities, Jira Service Management empowers teams to deliver exceptional customer service while reducing costs and increasing productivity.

Jira service management compared to Osticket

Jira service management is better at support than Osticket: 4.3 vs 4.0

Jira service management is easier to use than Osticket: 4.2 vs 4.0

Osticket is more suitable for small businesses thanks to its good value for money than Jira service management: 4.8 vs 4.3

Jira service management has more functions than Osticket: 107 vs 7

Jira service management: Pros & Cons

Efficient project management: Jira Service Management allows you to smoothly manage and track all your projects
Scalability and customization: Jira Service Management can be easily scaled and customized to fit the unique needs of your business.
Seamless collaboration: Jira Service Management facilitates team coordination, enabling seamless collaboration and effective communication
Steep learning curve: It can take time and effort for inexperienced users to become proficient in using Jira Service Management effectively
Expensive pricing: The cost of Jira Service Management may be prohibitive for young entrepreneurs with tight budgets.
Limited customization options: Jira Service Management may not offer enough flexibility to tailor the software to specific business needs

Best features

  • - Power Ticket Management

  • - Flexible Customization

  • - Seamless Collaboration

  • - Insightful Analytics

  • - Time-Saving Automation

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hubspot service hub logo

7. Hubspot service hub
4.4 (5 reviews)

CRM

Description

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

Hubspot service hub compared to Osticket

Hubspot service hub has more positive reviews than Osticket: 94 vs 91

Hubspot service hub is better at support than Osticket: 4.5 vs 4.0

Hubspot service hub is easy to use compared to Osticket: 4.5 vs 4.0

Osticket pricing plans are more competitive than Hubspot service hub: 4.8 vs 4.2

Hubspot service hub is better at number of features than Osticket: 90 vs 7

Hubspot service hub: Pros & Cons

Centralized Communication: HubSpot Service Hub streamlines customer interactions by consolidating all communications into one place, making it easier to manage and respond to customer inquiries
Advanced Reporting: The software provides detailed reports and analytics that help businesses understand their customer service performance and identify areas for improvement
Automation Capabilities: HubSpot Service Hub includes automation tools that can handle routine tasks, freeing up time for customer service reps to focus on more complex issues.
High pricing: HubSpot Service Hub can be quite expensive, especially for small businesses or startups
Limited customization: While the software offers a range of features, there is limited flexibility in terms of customization
Steep learning curve: The platform can be complex and overwhelming for new users, requiring a significant amount of time to fully understand and utilize all its features.

Best features

  • - Unified Customer View

  • - Ticketing System

  • - Automation

  • - Live Chat

  • - Customer Feedback

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