List of Alternatives to Osticket
Here are some of Osticket's top competitors in the Customer Support category: Zendesk, Zoho Desk, Hubspot Service Hub or Jira Service Management.
Create a customer success support suite that is accessible and available to your customers at all times.
4.3/5
(60)
Redeemed by 2596 members
1 deal available
6 months free (with AI Agents and Copilot)
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1 deal available
6 months free (with AI Agents and Copilot)
Get deal for freeZendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.
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Knowledge base
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Integration
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Multichannel support
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Ticketing system
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Customization and branding
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Reporting and analytics
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Customer engagement
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Automation and workflow
Suite Enterprise
Contact salesSuite Team
$55 per user per monthSuite Growth
$89 per user per monthSuite Professional
$115 per user per monthAmb. Jettie King
Omnichannel Inbox + Useful Reporting
We switched to Zendesk mainly for the omnichannel inbox, and it has worked well for email, chat, and social messages in one place. Reporting is useful too, although some of the deeper dashboard customization took a bit of trial and error
June 2, 2026
Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.
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Smart ticketing
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Multichannel support
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AI-powered assistance
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Knowledge base creation
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Reporting and analytics
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Self-service portal
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Team collaboration tools
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Automation and workflow
Standard
$20 / user / monthProfessional
$37 / user / monthEnterprise
$52 / user / monthPamela W
Streamlining Customer Interactions: A Standout Social Media Integration
The social media integration is a standout feature, allowing us to manage customer interactions across different platforms from one place
September 16, 2024
Transform customer service into customer success
4.2/5
(29)
Redeemed by 52 members
1 deal available
30% off Service Hub Professional and Enterprise plans for 1 year
Get deal for free
1 deal available
30% off Service Hub Professional and Enterprise plans for 1 year
Get deal for freeHubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.
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Customer feedback
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Live chat and conversational bots
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Automation tools
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Knowledge base
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Ticketing system
Jose C
Top-Notch Support and Satisfaction: A HubSpot Service Hub Review
Lastly, the support we've received from HubSpot has been top-notch. Any issues we've had have been resolved quickly and efficiently. Overall, I couldn't be happier with HubSpot Service Hub.
October 20, 2024
Jira Service Management, developed by Atlassian, is a versatile IT service management (ITSM) solution designed to empower IT and service teams to deliver fast and effective support. It integrates seamlessly with Jira Software, offering features such as incident, problem, and change management, which streamline and automate operations to enhance service delivery.
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Insightful analytics
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Power ticket management
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Flexible customization
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Seamless collaboration
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Time-saving automation
Philip G
Unlucky Experience with Jira
I am unfortunate to use Jira at work and its ergonomics and simplicity are quickly fading away. I am unsure of how the product owners determine the software's evolution, but so far, I can only see a decline in ergonomics and quality.
October 20, 2024
Jira Service Management compared to Osticket
Jira Service Management is better at support than Osticket: 4.3 vs 4.0
Jira Service Management is easier to use than Osticket: 4.2 vs 4.0
Osticket is more suitable for small businesses thanks to its good value for money than Jira Service Management: 4.8 vs 4.3
Jira Service Management has more functions than Osticket: 107 vs 7
With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.
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Boost the efficiency of your FAQ
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Social media integration
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Chat with your customers live
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Optimize customer request management
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Create a customer community
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Gamification
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Access a call center
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Advanced reporting
Business
$15 / user / monthMedium
$35 / user / monthLarge
$59 / user / monthEnterprise
$85 / user / monthEleni Funk
Full Context Across Chat and Email Threads
What I like most about LiveAgent is the way it connects live chat with the ticket history, so when a customer comes back later by email we still have the full context and do not have to ask the same questions again
June 2, 2026
Customer service software to optimize your client communication
4.4/5
(61)
Redeemed by 386 members
1 deal available
14 days free
Get deal for free
1 deal available
14 days free
Get deal for freeFreshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
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Opt for multi-channel support
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Optimize ticket management
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Enhance customer satisfaction
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Give users autonomy
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Ensure team collaboration
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Centralize knowledge base
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Strengthen data security
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Access customized performance reports
Free
$0 (Freemium)Growth
$18 / user / monthPro
$59 / user / monthEnterprise
$95 / user / monthAlverta Howell
Omnichannel Support + Knowledge Base in One Place (Extended Trial via Joinsecret)
Freshdesk has been reliable for managing customer support at scale, especially with omnichannel support and the knowledge base in one place. Our team started with an extra 14-day access offer we found through Joinsecret, which was useful because it gave us enough time to test workflows properly before committing
May 30, 2026
Spiceworks provides a network and community for IT professionals and businesses to collaborate, share knowledge, and gain insights on technology and industry trends.
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Patch management
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Self service portal
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Budget-saving solutions
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Community power
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App center
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Issue auditing
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Security at your fingertips
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IT management made easy
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Mobile access
William G
Unbelievable Value: Spiceworks' Free Version Packs a Powerful Punch
The free version of Spiceworks offers so much value, it's hard to believe such a powerful tool can be available at no cost.
September 17, 2024
Spiceworks compared to Osticket
Osticket has more positive reviews than Spiceworks: 91 vs 89
Spiceworks is easy to use compared to Osticket: 4.5 vs 4.0
Osticket pricing plans are more competitive than Spiceworks: 4.8 vs 4.6
Spiceworks is more versatile than Osticket: 51 vs 7
Why is Spiceworks a good alternative to Osticket?
I believe Spiceworks is a good alternative to osTicket for several reasons. Firstly, Spiceworks offers a more comprehensive set of features, including inventory management and network monitoring, in addition to its help desk functionality. This makes it a more versatile tool for IT departments. Secondly, Spiceworks has a more user-friendly interface compared to osTicket. It's easier to navigate and understand, which can save time and reduce frustration for users. Thirdly, Spiceworks has a larger and more active user community. This means that if you run into problems or need advice, you're more likely to find quick and helpful responses from other users. Lastly, while both tools are free, Spiceworks also offers a premium version with additional features and capabilities, giving you the option to upgrade if your needs grow.
What are the differences between Spiceworks and Osticket?
I have used both Spiceworks and osTicket for managing IT service requests and found several differences between the two. Spiceworks is a comprehensive IT management tool that not only includes a ticketing system but also offers network monitoring, inventory management, and cloud-based mobile support. It's more suitable for larger organizations with complex IT infrastructures. On the other hand, osTicket is primarily a customer support ticketing system. It's simpler and more straightforward to use, making it ideal for smaller businesses or those with less complex needs. osTicket is also open-source, which means it's highly customizable if you have the coding knowledge. However, Spiceworks provides a broader range of features out of the box. In terms of cost, osTicket has a free version while Spiceworks is entirely free but offers paid add-ons for additional functionality.
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