Pros from reviewers

• Intuitive User Interface: The user interface of SurveyLab is quick and intuitive, simplifying the survey creation process, making it easy for users to navigate and design surveys

• Efficient Data Collection: Its data collection features are beneficial, saving time on future data processing and offering extra insights, which can be crucial for data-driven decision making

• Flexibility and Customer Service: SurveyLab is consistently flexible and prepared to help, accommodating user needs and supporting their business model, making it an excellent business partner

• Accessibility: SurveyLab is a standalone software, not part of Google Suite, and is accessible to non-Google account users, making it an ideal alternative for users who are unable to access SurveyMonkey, Google Forms or Typeform due to organization firewalls

• Variety of Question Options and Analysis: SurveyLab offers a broad range of question options and gives a clear overview of all the collected results, including the ability to use question-jumps (logic), a feature not commonly offered for free on other sites.

Cons from reviewers

• Difficulty in adjusting question numbers: Some users have reported issues with adjusting question numbers in the survey creation process, which can be time-consuming and inconvenient

• Limited results in the free version: The free version of SurveyLab has a limit on the results it can provide, which may not be sufficient for users who need extensive data

• Slightly longer page loading times: Some users have experienced longer page loading times, particularly when using slower internet connections such as school wifi networks

• Aesthetic improvements needed: While the platform is robust and offers a wealth of capabilities, some users have expressed a desire for improvements in its aesthetics

• Monthly payment option may not suit all users: While SurveyLab offers a monthly payment option, this may not be ideal for users who use surveys sporadically and would prefer a one-time payment option.