My top 3 8x8 alternatives
By Jean-Loup Karst, Co-founder @Secret
Dialpad
Next on the list is Dialpad. This platform provides a modern business phone system that's entirely cloud-based. It also offers voice recognition technology and integrates with various business tools like G Suite and Office 365. A sales team could use Dialpad to make and receive calls from any device, transcribe calls for future reference, and even analyze call data to improve their sales strategies.
Vonage
Finally, there's Vonage. Known for its VoIP services, Vonage has expanded into the business communication market with a comprehensive suite of communication tools. It offers features like team messaging, video conferencing, and contact center solutions. For example, a customer service department could use Vonage to handle customer inquiries across multiple channels, host virtual training sessions for new agents, and monitor call quality and agent performance.
RingCentral MVP
RingCentral MVP is a versatile, all-in-one communications platform that provides voice calling, video conferencing, team messaging, and collaborative tools in one easy-to-use solution. It's particularly great for businesses of any size, especially those managing remote or hybrid teams. For example, a marketing agency can seamlessly host virtual client meetings, collaborate on projects in real-time, and streamline all their communications within just one platform.
When i compare RingCentral MVP to 8x8, both platforms offer strong unified communication features. But RingCentral MVP tends to stand out for its intuitive user interface, extensive integration options with popular business apps (like Salesforce, Microsoft Teams, and Google Workspace), and excellent scalability as your business grows. 8x8 also provides solid communication tools and reliability, but i prefer RingCentral MVP for ease of use and In general flexibility. If you're looking for a reliable alternative to 8x8 with user-friendly collaboration features and seamless integrations, RingCentral MVP is worth considering.
List of Alternatives to 8x8
Here are some of 8x8's top competitors in the Collaboration category: Dialpad, Vonage, KrispCall or RingCentral MVP.
Dialpad for Startups provides qualified startups with 10 free, lifelong seats of Dialpad Talk (business phone lines) and UberConference (video conferencing).
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Affordable pricing
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Integrations with popular CRMs
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Seamless communication
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Virtual phone systems
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International calling
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Reliable and secure
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AI-powered transcription
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Customizable call routing
Enterprise
Custom pricingStandard
$27 / user / monthPro
$35 / user / monthFr. Troy Schuppe
Searchable Call Transcriptions
We switched our support line to Dialpad mainly for the call transcription, and it has been more useful than I expected. Being able to search old conversations by keyword saves a lot of time when a customer says, “someone told me this last week.” The mobile app is solid too, though the admin settings take a bit of clicking around at first
July 4, 2026
Why is Dialpad a good alternative to 8x8?
I believe 8x8 is a good alternative to Dialpad because of its comprehensive set of features and cost-effectiveness. Unlike Dialpad, 8x8 provides unlimited calling not just within the U.S and Canada, but also up to 47 countries depending on the plan you choose. This can be a significant advantage for businesses with international operations or clientele. Moreover, 8x8 offers robust integration with popular business tools such as Salesforce, Zendesk, and Microsoft Dynamics which can greatly enhance productivity.
Another reason to consider 8x8 is its advanced analytics capabilities. It offers detailed call quality reports and usage analytics which can help in optimizing business operations. In terms of pricing, 8x8 offers more flexibility with plans starting as low as $12 per user per month, making it a more affordable option for small businesses compared to Dialpad.
What are the differences between Dialpad and 8x8?
I have tested both 8x8 and Dialpad and found that they have some key differences. 8x8 is a unified communications platform that offers voice, video, chat, and contact center solutions. It's known for its robust feature set, including team messaging, analytics, and third-party integrations. However, it can be a bit complex to set up and use.
Alternatively, Dialpad is a cloud-based business phone system that is designed to be simple and user-friendly. It offers voice, video, and messaging services, but does not include a contact center solution. Dialpad stands out for its voice intelligence technology, which can transcribe calls in real-time and provide insights based on the conversation. However, it may not have as many advanced features as 8x8.
Overall, the choice between 8x8 and Dialpad would depend on your specific needs and preferences.
Vonage helps your business communicate better. Accelerate all the connections that matter to your business with a variety of quality solutions. Connect to your customers anytime, from any device.
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Measure your customer interactions with analytics
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Get relevant software integrations
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Create the solutions you need
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Unify your business communications
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Centralize all your tools in one place
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Maximize sales with intelligent routing
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Turn conversations into sales
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Connect with customers through messaging
Mobile
$20 per line per monthPremium
$30 per line per monthAdvanced
$40 per line per monthRev. Dawna Breitenberg
Solid Call Quality for Remote Support
We switched to Vonage for customer support and the call quality has been consistently solid, even with a remote team spread across a few countries. The admin dashboard took a day or two to get used to, but once set up, routing, business hours, and voicemail handling were pretty easy to manage
July 4, 2026
Why is Vonage a good alternative to 8x8?
I believe 8x8 is a great alternative to Vonage for several reasons. Firstly, 8x8 provides an all-in-one cloud solution for voice, video, chat, and contact center which can be tailored to businesses of all sizes. This makes it a versatile option for those looking for a comprehensive communication solution. Secondly, 8x8 offers unlimited calling within 14 countries, while Vonage's unlimited calling is limited to the US and Canada. This makes 8x8 a better option for businesses with international operations. Additionally, 8x8 has robust security measures in place, including end-to-end encryption and compliance with various data protection regulations. Lastly, 8x8 has a more user-friendly interface compared to Vonage, making it easier to navigate and use. Therefore, considering these factors, I would recommend 8x8 as a good alternative to Vonage.
What are the differences between Vonage and 8x8?
I have researched and found out that 8x8 and Vonage are both leading providers of VoIP services, but they differ in several ways. 8x8 offers a unified communication system, which brings together voice, video, chat, and contact center solutions in one platform. This makes it ideal for businesses looking for an all-in-one solution. On the other hand, Vonage is more focused on providing high-quality VoIP services. It offers a variety of features such as call recording, visual voicemail, and virtual receptionist, making it a great choice for businesses with specific telecommunication needs. In terms of pricing, 8x8 generally offers more competitive rates than Vonage. However, the actual cost will depend on the specific requirements of your business. Both providers offer excellent customer support, but 8x8 has a slight edge with its 24/7 phone and live chat support.
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Get deal for freeKrispCall is an AI-powered cloud phone system built for teams that want calling, SMS, voicemail, and routing in one shared “unified callbox,” tightly connected to their CRM. It stands out with AI Copilot capabilities (like call transcription and summaries) and deep integration coverage (100+ CRMs), plus virtual numbers across 100+ countries for international presence. In this review, I’ll break down its real pros and cons, who it’s best for, and the most credible alternatives.
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Unified callbox
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Phone tree IVR
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Virtual phone numbers
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CRM integration
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Live call monitoring
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Call analytics
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AI auto-suggestion for messaging
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AI call transcription and summary
Enterprise
Contact salesEssential
$15 / user / monthStandard
$40 / user / monthDominica Jones
Simple IVR That Gets Callers to the Right Person
I started using KrispCall to separate work and personal calls, but it ended up helping our whole team. The shared inbox for calls and messages keeps things visible, and the HubSpot integration has cut down on manual logging quite a bit. There is still a little learning curve, but it is manageable
June 29, 2026
RingCentral MVP (Message Video Phone) brings value to businesses by providing a unified communication platform that allows users to easily collaborate with colleagues and clients through messaging, video conferencing, and phone calls, all from a single app.
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Employee directory
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Ring groups
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Mobile access
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VoIP connection
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Call tracking metrics
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Flexible integrations
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Reliability and security
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Communication hub
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Advanced analytics
Tyler Miller
RingCentral MVP: Affordable and Feature-Rich Communication Solution
The affordability of RingCentral MVP is another major plus. It offers great value for money considering the wide range of features it provides.
October 19, 2024
RingCentral MVP compared to 8x8
RingCentral MVP has better positive reviews than 8x8: 80 vs 71
RingCentral MVP is better at customer support than 8x8: 4.0 vs 3.5
8x8's user interface is more convenient than RingCentral MVP: 4.2 vs 4.0
RingCentral MVP has more options than 8x8: 79 vs 38
3CX is a powerful communication solution that brings value to businesses by providing a flexible and cost-effective alternative to traditional phone systems. With its all-in-one platform, businesses can streamline their communication channels, improve customer service, increase productivity, and reduce costs.
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Flexible communication options
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Cost effective solution
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Top-notch security
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Easy integration
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Powerful collaboration tools
Marilyn
Exploring the Unique Features and Benefits of 3CX's Hosted Cloud Subscriptions
I wholeheartedly recommend 3CX's hosted cloud subscriptions! The basic features are just the tip of the iceberg. The 3CX app, as seen in other ratings on the Google Play Store, has a unique feature that encourages you to speak with confidence and enthusiasm, even when set at 175%. My team and I are always aware of our connectivity status thanks to the 'connectivity' banner displayed in the app, keeping us on our toes. We experience exciting interruptions that keep our workday dynamic. Callers often report a unique phone quality that sets us apart. This feature persists even outside of our company network, with 4G or 5G mobile connections and high-speed internet. We've tested it on different smartphones and everyone reports a distinctive performance across all networks. We're using 3CX Startup Pro, and it's thrilling to see that they offer us the opportunity to upgrade to a higher subscription for an even better performance. We're eagerly planning to explore different services within the 3CX suite!
October 22, 2024
3CX compared to 8x8
3CX has better positive reviews than 8x8: 90 vs 71
3CX is better at customer support than 8x8: 4.5 vs 3.5
3CX's user interface is more convenient than 8x8: 4.5 vs 4.2
3CX pricing plans are more competitive than 8x8: 4.4 vs 4.0
3CX has more options than 8x8: 110 vs 38
Why is 3CX a good alternative to 8x8?
I believe 3CX is a strong alternative to 8x8 due to several reasons. Firstly, 3CX provides an open-platform system, which means it can integrate with a wide range of other software and hardware. This flexibility can be a game-changer for businesses with specific needs. Secondly, 3CX offers a free version of its software, allowing businesses to test out the service before committing financially. This contrasts with 8x8, which only offers paid plans. Furthermore, 3CX has a reputation for excellent customer service and support, ensuring that any issues are resolved quickly and effectively. Finally, 3CX's pricing structure is generally considered more transparent and straightforward than 8x8's, making it easier for businesses to budget for their communications needs.
What are the differences between 3CX and 8x8?
I have researched and found some key differences between 3CX and 8x8, two popular communication software. 3CX is a software-based private branch exchange (PBX) provider for Windows. It offers features like call switching, routing, and queuing. The system's interface is web-based which makes it easier to manage. On the other hand, 8x8 provides Voice over IP products, including cloud-based voice, contact center, video, mobile and unified communications solutions for businesses. It tends to be more user-friendly and offers more features in terms of video conferencing and team messaging.
While both offer solid communication solutions, the choice between 3CX and 8x8 would largely depend on the specific needs of your business. If you are looking for a cost-effective solution with a simple setup and management, 3CX might be preferable. However, if your business requires comprehensive features like video conferencing and team messaging, you might want to consider 8x8.
Nextiva is a cloud-based communication platform that offers Voice over Internet Protocol (VoIP) services, Customer Relationship Management (CRM), live chat, surveys, analytics, and automation tools.
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Customer support
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Cloud-based system
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Scalability
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Unified communications
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Mobile application
Jordan D
Great Onboarding; Less Impressive Sales Tactics.
The onboarding process for Nextiva was straightforward, with a representative guiding me through all the features. However, I found the sales process misleading. I was told I needed multiple add-ons to sign up, which were free for the first 3 months. Now, I'm struggling to cancel these add-ons, worth over $2/month, before I get charged and I'm having trouble getting in touch with anyone for assistance.
September 16, 2024
Nextiva compared to 8x8
Nextiva is better at support than 8x8: 4.0 vs 3.5
8x8 is easier to use than Nextiva: 4.2 vs 4.0
8x8 is more suitable for small businesses thanks to its good value for money than Nextiva: 4.0 vs 3.9
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