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5 Best Alternatives to 8x8 in May 2024

Alternatives & Competitors to 8x8

  1. 1. Vonage
  2. 2. RingCentral MVP
  3. 3. Dialpad
  4. 4. 3cx
  5. 5. Nextiva
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Here are competitors or alternatives to 8x8 and other similar Collaboration software. You need to consider some important factors when choosing a tool like 8x8 for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to 8x8 that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of 8x8. Discover sofware like Vonage, RingCentral MVP, Dialpad or 3cx.

List of Alternatives to 8x8

From Collaboration tools, we have selected the best alternatives to 8x8 based on reviews for each solution and similarities with 8x8. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo vonage

1. Vonage
4.2 (6 reviews)
| 1 deal available

Call Centers Customer Support

Description

Vonage helps your business communicate better. Accelerate all the connections that matter to your business with a variety of quality solutions. Connect to your customers anytime, from any device.

Vonage compared to 8x8

Vonage has better positive reviews than 8x8: 75 vs 71

Vonage is better at customer support than 8x8: 3.7 vs 3.5

8x8 is easier to set up than Vonage: 4.2 vs 4.1

8x8 is more suitable for small businesses thanks to its good value for money than Vonage: 4.0 vs 3.8

Vonage has more features than 8x8: 52 vs 38

Vonage: Pros & Cons

Voice quality: The audio quality of the dialing software is excellent
Customization: It is possible to customize the settings for each user
Feature-rich: Vonage allows for call recording, texting, voicemail and call forwarding
Complex to use: The tool is not easy to learn
Customer service: Vonage’s customer support does not live up to customer expectations
Limited documentation: Availability and content of training and documentation is poor

Best features

  • - Unify your business communications

  • - Centralize all your tools in one place

  • - Create the solutions you need

  • - Get relevant software integrations

  • - Measure your customer interactions with analytics

  • - Turn conversations into sales

  • - Maximize sales with intelligent routing

  • - Connect with customers through messaging

$2,500 in API credits for 1 year (Save $2,500)
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logo ringcentral mvp

2. RingCentral MVP
4.0 (6 reviews)

Call Centers

Description

RingCentral MVP (Message Video Phone) brings value to businesses by providing a unified communication platform that allows users to easily collaborate with colleagues and clients through messaging, video conferencing, and phone calls, all from a single app.

RingCentral MVP compared to 8x8

RingCentral MVP has better positive reviews than 8x8: 80 vs 71

RingCentral MVP is better at customer support than 8x8: 4.0 vs 3.5

8x8's user interface is more convenient than RingCentral MVP: 4.2 vs 4.0

RingCentral MVP has more options than 8x8: 79 vs 38

RingCentral MVP: Pros & Cons

Software integrations: The solution offers over 2,000 integrations with third-party tools
HD video conferencing: HD video conferencing for up to 200 participants
International solution: Ringcentral MVP supports business telephone numbers in over 100 countries
Entry-level plan: The least expensive plan is limited to 20 user accounts
Tool configuration: Configuration of the solution is long and tedious
Reporting features: Reporting is not up to scratch and may not be accurate

Best features

  • - Mobile access

  • - Advanced analytics

  • - VoIP connection

  • - Ring groups

  • - Reliability and security

  • - Flexible integrations

  • - Call tracking metrics

  • - Communication hub

  • - Employee directory

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logo dialpad

3. Dialpad
4.7 (6 reviews)

Call Centers

Description

Dialpad for Startups provides qualified startups with 10 free, lifelong seats of Dialpad Talk (business phone lines) and UberConference (video conferencing).

Dialpad compared to 8x8

Dialpad has more positive reviews than 8x8: 87 vs 71

Dialpad is better at support than 8x8: 4.5 vs 3.5

Dialpad is easier to use than 8x8: 4.5 vs 4.2

Dialpad is more suitable for small businesses thanks to its good value for money than 8x8: 4.3 vs 4.0

Dialpad is more versatile than 8x8: 82 vs 38

Dialpad: Pros & Cons

Cloud-based communication: Dialpad offers voice, video, and messaging capabilities from anywhere with an internet connection
Integration with SaaS tools: Dialpad integrates with popular software tools such as G Suite, Office 365, and CRM systems
AI-powered features: The software incorporates AI capabilities, offering features like automated transcription, real-time sentiment analysis, and voice recognition
Limited international calling options: Some users have reported limitations in international calling options, with certain countries or regions being restricted or having higher costs
Reliance on internet connectivity: The cloud-based platform relies on a stable internet connection
Advanced features may require additional licenses: Dialpad’s advanced functionalities require additional licenses or additional add-ons, leading to additional costs

Best features

  • - AI-powered transcription

  • - Integrations with popular CRMs

  • - Virtual phone systems

  • - Affordable pricing

  • - International calling

  • - Seamless communication

  • - Customizable call routing

  • - Reliable and secure

Dialpad pricing

Enterprise

Contact sales

Standard

$23 / user / month

Pro

$35 / user / month
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3CX Logo

4. 3cx
4.5 (6 reviews)

Call Centers

Description

3CX is a powerful communication solution that brings value to businesses by providing a flexible and cost-effective alternative to traditional phone systems. With its all-in-one platform, businesses can streamline their communication channels, improve customer service, increase productivity, and reduce costs. 3CX offers features like video conferencing, chat, call center functionality, CRM integration, and mobile apps, making it a comprehensive solution for modern business communication needs.

3cx compared to 8x8

3cx has better positive reviews than 8x8: 90 vs 71

3cx is better at customer support than 8x8: 4.5 vs 3.5

3cx's user interface is more convenient than 8x8: 4.5 vs 4.2

3cx pricing plans are more competitive than 8x8: 4.4 vs 4.0

3cx has more options than 8x8: 110 vs 38

3cx: Pros & Cons

Cost-effective communication: 3CX provides affordable and reliable communication solutions for startups
Scalability: With 3CX, your business can easily scale up or down without additional costs
Unified communications: Enjoy the convenience of having all your communication tools in one platform with 3CX.
Steep learning curve: It can take time to become proficient in using the features of 3CX
Limited integrations: 3CX may not integrate with all the tools and software you need
Higher cost: The pricing structure of 3CX may not be affordable for young entrepreneurs with limited budgets.

Best features

  • - Flexible Communication Options

  • - Cost Effective Solution

  • - Easy Integration

  • - Powerful Collaboration Tools

  • - Top-notch Security

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nextiva logo

5. Nextiva
4.0 (6 reviews)

Call Centers

Description

Nextiva is a cloud-based communication platform that offers Voice over Internet Protocol (VoIP) services, Customer Relationship Management (CRM), live chat, surveys, analytics, and automation tools. It's designed to improve business communication, increase customer satisfaction, and streamline team collaboration. Ideal for businesses of all sizes, it enables seamless communication across multiple channels and devices.

Nextiva compared to 8x8

Nextiva has more positive reviews than 8x8: 74 vs 71

Nextiva is better at support than 8x8: 4.0 vs 3.5

8x8 is easier to use than Nextiva: 4.2 vs 4.0

8x8 is more suitable for small businesses thanks to its good value for money than Nextiva: 4.0 vs 3.9

Nextiva is more versatile than 8x8: 104 vs 38

Nextiva: Pros & Cons

Ease of Use: Nextiva is known for its user-friendly interface, making it easy for businesses to implement and for employees to use
Scalability: The software is highly scalable, allowing businesses to easily add or remove users as needed, making it a great fit for growing companies
Advanced Features: Nextiva offers a wide range of advanced features such as call recording, voicemail to email, and advanced call routing, enhancing business communication capabilities.
Limited Customization: Nextiva does not offer extensive customization options, which can limit its functionality for businesses with specific needs
High Learning Curve: The software can be complex and difficult to understand for beginners, requiring a significant amount of time to learn
Expensive Pricing: Compared to other VOIP services, Nextiva is relatively expensive, which could be a barrier for small businesses or startups.

Best features

  • - Cloud-based system

  • - Scalability

  • - Unified Communications

  • - Mobile Application

  • - Customer Support

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