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6 Best Alternatives to Collect.chat in May 2024

Alternatives & Competitors to Collect.chat

  1. 1. Freshdesk
  2. 2. LiveChat
  3. 3. Intercom
  4. 4. Drift
  5. 5. Landbot
  6. 6. Chatfuel
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Here are competitors or alternatives to Collect.chat and other similar Customer Support software. You need to consider some important factors when choosing a tool like Collect.chat for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Collect.chat that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Collect.chat. Discover sofware like Freshdesk, LiveChat, Intercom or Drift.

List of Alternatives to Collect.chat

From Customer Support tools, we have selected the best alternatives to Collect.chat based on reviews for each solution and similarities with Collect.chat. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo freshdesk

1. Freshdesk
4.2 (5 reviews)
1 deal available

Customer Support

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Collect.chat

Collect.chat has better positive reviews compared to Freshdesk: 95 vs 94

Freshdesk is better at customer service than Collect.chat: 4.7 vs 4.5

Collect.chat is more user friendly than Freshdesk: 4.7 vs 4.5

Collect.chat is better at value for money than Freshdesk: 4.5 vs 4.3

Freshdesk is more versatile than Collect.chat: 94 vs 17

Freshdesk: Pros & Cons

Simplicity: The interface is easy to use and user-friendly
Functionality: Many communication channels are available and customization is advanced
Integration: This customer support software integrates with many tools
Pricing: The price is high for large requirements which can be a problem for small companies
Learning curve: Advanced features require time to learn
Analysis limitations: The information on transactions is limited

Best features

  • - Optimize ticket management

  • - Give users autonomy

  • - Enhance customer satisfaction

  • - Centralize knowledge base

  • - Opt for multi-channel support

  • - Ensure team collaboration

  • - Access customized performance reports

  • - Strengthen data security

Freshdesk pricing

Free

Growth

$15 / user / month

Pro

$51

Enterprise

$83 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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logo livechat

2. LiveChat
4.4 (5 reviews)
1 deal available

Customer Support

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to Collect.chat

LiveChat has better positive reviews compared to Collect.chat: 96 vs 95

LiveChat is better at customer service than Collect.chat: 4.6 vs 4.5

LiveChat has more options than Collect.chat: 59 vs 17

LiveChat: Pros & Cons

Customization features: The solution offers a high level of customization
Relevant chatbots: Powerful chatbots are able to create tickets and collect leads
Software integrations: The Livechat platform has over 200 integrations
Message reception: There may be some delay in receiving messages in the chat
Security of the solution: The solution is below the competition, especially because of the lack of PCI compliance
Spell check: Automatic spell check of agents would be a plus

Best features

  • - Optimize customer service performance

  • - Manage teams

  • - Contact your prospects from multiple channels

  • - Access reports on your agents and their performance

  • - Secure your data

  • - Boost user engagement

  • - Set up optimized and customized chats

LiveChat pricing

Enterprise

Contact sales

Starter

$20 / user / month

Team

$41 / user / month

Business

$59 / user / month
$150 credits (Team, Business and Enterprise Plans) (Save $150)
Get deal
logo intercom

3. Intercom
4.0 (5 reviews)
1 deal available

Collaboration Customer Experience

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Collect.chat

Collect.chat has better positive reviews compared to Intercom: 95 vs 90

Collect.chat is easier to use than Intercom: 4.7 vs 4.5

Collect.chat is more suitable for small businesses thanks to its good value for money than Intercom: 4.5 vs 4.0

Intercom is more versatile than Collect.chat: 159 vs 17

Intercom: Pros & Cons

Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
Knowledge base: The solution offers robust documentation
Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Customer support: Customer service on Intercom’s platform is unresponsive
Pricing: The pricing plans for this communication tool are relatively high
Complex integration: Integrating the software with your CRM and database can be time consuming

Best features

  • - Collaborate with your team

  • - Multilingual support

  • - Customer feedback and surveys

  • - Performance analytics

  • - Automate conversations

  • - Chat with your customers in real time

  • - Easily onboard new customers

  • - Access data to personalize customer conversations

Intercom pricing

Pro

Book a demo

Premium

Book a demo

Starter

$74 / month
1 year free on the Advanced plan (Save $3,108)
Get deal
drift logo

4. Drift
4.4 (5 reviews)

Customer Support

Description

Drift is a conversational marketing platform that combines chat, email, video, and automation to remove the barriers between businesses and customers. With Drift, businesses can connect with potential customers in real-time, automate marketing tasks, and personalize customer experiences. It also provides analytics for better decision-making. Suitable for businesses of all sizes looking to improve their customer engagement and conversion rates.

Drift compared to Collect.chat

Collect.chat has more positive reviews than Drift: 95 vs 91

Collect.chat is more user friendly than Drift: 4.7 vs 4.5

Collect.chat is better at value for money than Drift: 4.5 vs 4.1

Drift has more features than Collect.chat: 151 vs 17

Drift: Pros & Cons

Real-time engagement: Drift allows businesses to engage with their customers in real-time, improving customer service and boosting sales
Personalized interactions: The software uses AI to provide personalized experiences to each customer, making them feel valued and increasing customer satisfaction
Easy integration: Drift can be easily integrated with other platforms and tools, making it a versatile addition to any business's tech stack.
Limited customization: Drift does not offer much flexibility in terms of customization, which can be a significant drawback for businesses with specific needs
High pricing: The software is quite expensive, making it less accessible for small businesses or startups
Learning curve: Drift can be somewhat complex to understand and use effectively, especially for those who are not tech-savvy.

Best features

  • - AI Automation

  • - Chatbots and Email Marketing Tools

  • - Sales Automation

  • - Seamless Integration

  • - Personalized Customer Experience

There is no deal for this product
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logo landbot

5. Landbot
4.6 (5 reviews)

Customer Support No-Code Development Web Development

Description

Landbot empowers your marketing, sales, and customer support teams with an easy-to-use intuitive chatbot builder and conversation manager.

Landbot compared to Collect.chat

Collect.chat is better at ease to use than Landbot: 4.7 vs 4.5

Collect.chat is better at value for money than Landbot: 4.5 vs 4.2

Landbot is more versatile than Collect.chat: 87 vs 17

Landbot: Pros & Cons

Powerful analytics: With Landbot's analytics, you can track and analyze user interactions to optimize your chatbot's performance
Easy to build: Landbot's drag-and-drop interface makes it simple for young entrepreneurs to create chatbots
Multi-channel support: Landbot allows you to deploy your chatbot across various channels like websites and messaging apps
Limited flexibility: Landbot's templates may not fully meet the specific needs of young entrepreneurs
Lack of advanced features: Landbot may not offer all the advanced functionalities required for complex business operations
Pricing structure: Landbot's pricing plans might be expensive for budget-conscious young entrepreneurs starting their business

Best features

  • - Multi-channel integration

  • - Customizable chatbots

  • - Multilingual support

  • - Personalized conversation flow

  • - CRM integration

  • - Easy deployment

  • - Powerful analytics

  • - Human takeover

Landbot pricing

Sandbox

Free

Starter

$33 / month

Pro

$87 / month

Business

$326 / month
There is no deal for this product
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chatfuel logo

6. Chatfuel
5.0 (5 reviews)

Customer Support

Description

Chatfuel is a platform for creating AI chatbots for Facebook Messenger without coding. It's designed to help businesses automate responses to customer inquiries, improve engagement, and facilitate sales. Features include conversation mapping, subscriber segmentation, and analytics. It also supports e-commerce integrations, allowing for seamless product promotion and sales within the chat interface.

Chatfuel compared to Collect.chat

Collect.chat has better positive reviews than Chatfuel: 95 vs 84

Collect.chat is better at customer support than Chatfuel: 4.5 vs 4.0

Collect.chat is better at ease to use than Chatfuel: 4.7 vs 4.0

Collect.chat is better at value for money than Chatfuel: 4.5 vs 4.1

Chatfuel has more functions than Collect.chat: 68 vs 17

Chatfuel: Pros & Cons

Ease of Use: Chatfuel is user-friendly, enabling users to build chatbots without any coding knowledge
Advanced Features: It offers a wide range of features such as AI and machine learning capabilities, allowing the creation of sophisticated and responsive bots
Integration Capabilities: Chatfuel can be easily integrated with various platforms like Facebook Messenger, Telegram, and many others, making it versatile for different business needs.
Limited Customization: Chatfuel lacks advanced customization options which can limit the ability to create a truly unique and personalized chatbot experience
Lack of Integration: The software has limited integration capabilities with other platforms, making it less versatile for businesses that use multiple systems
Learning Curve: Chatfuel's interface and functionalities can be complex for beginners, requiring a steep learning curve to fully understand and utilize its features.

Best features

  • - AI-powered

  • - No programming required

  • - Multilingual support

  • - Integration capabilities

  • - Analysis Feature

There is no deal for this product
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