List of Alternatives to Cresta
Here are some of Cresta's top competitors in the AI Customer Support category: HubSpot, Zendesk, Fin (ex. Intercom) or LiveAgent.
CRM, marketing automation & customer service software suite
4.4/5
(66)
Redeemed by 2816 members
2 deals available
90% off the Professional and Enterprise plans for 1 year
Get deal
2 deals available
90% off the Professional and Enterprise plans for 1 year
Get dealThe HubSpot suite leverages AI to streamline managing your customer throughout their life cycle: from website visits and form completions to phone calls, email exchanges, quote signing, support, and upsells.
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Integrations and API
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Predictive lead scoring
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Content management
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Sales pipeline management
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Sales email tracking and templates
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Automation and workflows
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Lead scoring and segmentation
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Reporting and analytics
Free Tools
$0 (Freemium)Starter Customer Platform
$20 per user per monthProfessional Customer Platform
$1300 per monthEnterprise Customer Platform
$4300 per monthIvory Yundt
Actionable Campaign Tracking + Easier Upgrade Justification
I’ve had a good experience with HubSpot for campaign tracking and contact management because it gives enough detail to act on without feeling overly technical, and the first-year discount we got through Joinsecret on the Professional and Enterprise side made the upgrade decision a lot easier to defend internally
May 27, 2026
Create a customer success support suite that is accessible and available to your customers at all times.
4.4/5
(64)
Redeemed by 2687 members
1 deal available
6 months free (with AI Agents and Copilot)
Get deal for free
1 deal available
6 months free (with AI Agents and Copilot)
Get deal for freeZendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.
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Knowledge base
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Integration
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Multichannel support
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Ticketing system
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Customization and branding
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Reporting and analytics
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Customer engagement
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Automation and workflow
Suite Enterprise
Contact salesSuite Team
$55 per user per monthSuite Growth
$89 per user per monthSuite Professional
$115 per user per monthMerissa Schmitt
Forms & Conditional Fields Capture Context Upfront (Joinsecret Bonus)
Zendesk has done a good job for us on both support and light internal workflows. The forms and conditional fields help capture the right details upfront, so agents spend less time chasing context. We also got the first six months through Joinsecret, which was a nice bonus rather than the reason we chose it
June 15, 2026
Strengthen relationships with your customers with an online messaging system.
4.5/5
(70)
Redeemed by 3339 members
1 deal available
$6,500 in Fin AI Agent credits + Intercom helpdesk free for 1 year
Get deal for free
1 deal available
$6,500 in Fin AI Agent credits + Intercom helpdesk free for 1 year
Get deal for freeFin is an autonomous support agent that resolves customer questions instantly using your own documentation. It delivers human-like responses, reduces ticket volume, and gives your team breathing room by handling repetitive requests accurately, day or night.
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Verified content grounding
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Multilingual conversations
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Customizable voice and tone
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Seamless human handoff
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Detailed analytics dashboard
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Automated conversation summaries
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Proactive engagement triggers
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Rapid knowledge synchronization
Essential
$29 per user per monthAdvanced
$85 per user per monthExpert
$132 per user per monthKamilah Krajcik
Support + Success in One System (Joinsecret Runway)
Intercom has worked well for both support and success in our case because conversations, banners, and automated check-ins all live in the same system, and while it is not the cheapest option, getting started via Joinsecret with a year covered on the Advanced plan and 300 monthly Fin resolutions included gave us enough runway to implement it properly before paying full price
May 28, 2026
With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.
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Boost the efficiency of your FAQ
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Social media integration
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Chat with your customers live
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Optimize customer request management
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Create a customer community
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Gamification
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Access a call center
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Advanced reporting
Business
$15 / user / monthMedium
$35 / user / monthLarge
$59 / user / monthEnterprise
$85 / user / monthFaith Heidenreich
Reliable Support with an Easy Knowledge Base
LiveAgent has been reliable for day-to-day support work, and the knowledge base setup was straightforward enough that we could publish help articles quickly instead of relying on support to answer the same basic questions over and over
July 14, 2026
Salesforce is a widely-used cloud-based CRM platform that helps businesses organize customer data, manage sales and marketing workflows, and provide consistent support across different channels.
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Contact and account management
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Lead and opportunity management
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Workflow and approvals automation
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Multi-channel customer support
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Integration with external systems via MuleSoft
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AI-powered automation with Agentforce
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Customizable dashboards and reporting
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Scalability and customization
Starter
$25 / user / monthPro
$100 / user / monthMyong Williamson
Forecasting and Account History Value
We mainly bought Salesforce for CRM, but the forecasting and account history ended up being just as valuable, and we happened to get a 50 percent reduction on the annual cost via Joinsecret, which was a nice bonus rather than the reason we chose it
July 11, 2026
Dialpad for Startups provides qualified startups with 10 free, lifelong seats of Dialpad Talk (business phone lines) and UberConference (video conferencing).
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Affordable pricing
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Integrations with popular CRMs
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Seamless communication
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Virtual phone systems
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International calling
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Reliable and secure
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AI-powered transcription
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Customizable call routing
Enterprise
Custom pricingStandard
$27 / user / monthPro
$35 / user / monthRev. Doug Howell
Affordable, Feature-Rich for Small Teams
I have used a few cloud phone systems before, and Dialpad feels less cluttered than most. The interface is simple enough that non-technical staff picked it up quickly, and the call analytics helped us figure out when we actually needed more coverage. I would like more flexibility in some notification settings, but overall it has made communication easier to manage
July 11, 2026
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