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Lucidchart Reviews
29 reviews
- 01 Is Lucidchart any Good? My expert Review
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Lucidchart compare to similar software?
- 05 Who is Lucidchart best for according to our reviewers?
- 06 Lucidchart Reviews
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01 Is Lucidchart any Good? My expert Review
As someone who frequently creates diagrams and flowcharts for technical documentation and engaging with a team, I found Lucidchart to be an excellent resource that I have a strong affinity for. As I mentioned, the platform's ease of design and some great templates made it much easier to visualize some relatively complex workflows. For example, I was asked to help create and map a comprehensive customer journey to help one of our marketing teams. Lucidchart allowed me to create some engaging and simple visual for our team to brainstorm and establish productive discussions.
Of the many great aspects I found with Lucidchart was the collaboration component. Recently, while working remotely, we were completing requirements analysis and assessment for a development take. There were many different stakeholders (although they were all software engineers), and each stakeholder's real-time input was vital to assuring that the outcome was successful. Lucidchart's engagement sharing and live editing capabilities allowed me to collaboratively work towards a focused set of architectural diagrams, and with a level of confidence that everyone would stay focused and uninterrupted from the outcome.
Given all of this, I do want to acknowledge a couple of small pain points I have come across in my time. Occasionally, I experienced performance issues such as slower load times or freezing instances (there have been times I had to refresh the tab, and start again!). More generally, while I do find the platform relatively simple to use, I have also realized some advanced features take more time to learn because of a lack of clear platform guidance/examples.
Even with these questions, I still look at Lucidchart as my best aspirational product to solve visual communications needs. The scalability of the tool allows me to use it, without issue, for everything from a small personal activity, to an enterprise scale initiative. One continuous aspect I find helpful is its AI-enhanced automation capabilities. I have used the automation function to further mitigate redundant "manual" work when formatting a detailed organizational or functional diagram, or process flows for project or usage metrics.
In summary, Lucidchart mainly provides significant value for me and my organization, through the offerings of flexibility and collaboration, and with demonstrated lack of unnecessary issues.
02 Pros and cons from reviewers
Pros from reviewers
-
Collaborative tool
It allows users to collaborate with colleagues from all departments during project brainstorming, leading to precise project visualizations that are simple to control, track, and manage -
Project management features
The software offers many project management features such as file sharing, making it straightforward to get employees started on projects -
Professional and engaging interactive documents
Lucidchart provides various tools for interactivity and is easy to learn, ensuring a professional look for all creations without a learning curve for end-users. -
User-friendly and adaptable
Lucidchart is incredibly user-friendly and comes with a wide range of features, making it adaptable for almost any task or project -
Scalability and automation
Its scalability lets users customize it to their needs and specifications. It even allows users to use AI to automatically create flowcharts, lessening manual reliance on such repetitive tasks
Cons from reviewers
-
Pricing and licensing model
Lucidchart is more expensive compared to other project management software and the licensing model could be more accommodating for small businesses or those who only use it as backup software -
Learning curve
Despite being user-friendly, learning some features of Lucidchart can take time and the documentation and tool tips could be better -
Bugs and loading issues
There have been reports of bugs and problems with the app not loading correctly, forcing users to close the browser tab and reopen it -
Limited free version
The free version of Lucidchart is limited as it only permits the use of a few elements, which can be a disadvantage for users who do not wish to pay for additional features. -
Interface issues
Some users have reported that the interface isn't very smooth and requires some basic skills for manual flowchart drawing
03 Main features
Starting Price
Free Plan
Revision history
Automated diagramming
Collaborative diagramming
Data visualization
Extensive template library
Starting Price
$9
/ month
Free Plan
Yes
Revision history
Automated diagramming
Collaborative diagramming
Data visualization
Extensive template library
04 How Lucidchart compare to similar software?
Miro and Lucidchart are both powerful visual collaboration tools, but they cater to different needs and offer distinct features that set them apart. Understanding these differences is essential when deciding which tool is best for your team or project.
Miro is an all-in-one collaboration platform that shines in its ability to facilitate brainstorming, planning, and real-time teamwork. It is particularly well-suited for teams that need a versatile digital whiteboard where they can visually map out ideas, strategies, and processes in an open-ended, creative environment. Miro supports a wide range of use cases, from agile workflows and design sprints to educational workshops and strategic planning sessions. It also integrates seamlessly with numerous other tools, making it a go-to solution for teams that value real-time, dynamic collaboration across various stages of a project.
Lucidchart, in contrast, is a specialized tool primarily focused on creating detailed, structured diagrams and...
Miro
Used by 3306 members
Online collaborative whiteboard
$1,000 in credits (lifetime validity)
Save up to $1,000
05 Who is Lucidchart best for according to our reviewers?
-
Software and Database Modelers
Users who create diagrams for software and database models, appreciating the control over the look of their diagrams and the collaborative features -
Team Collaborators
Users who value the software's collaborative features, especially for brainstorming, mind-mapping, and creating flowcharts -
Small Business Owners
Users who need a versatile tool for tasks like note-taking, storyboarding, drawing graphs, creating organizational charts, and Gantt timelines, but find the licensing model less accommodating -
Students and Educators
Users who need to create various diagrams, including UML diagrams for academic purposes, and appreciate the user-friendly interface. -
Project Managers
Professionals who need to document processes, map workflows, and take notes for projects
06 Lucidchart Reviews
Lucidchart rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
Lucidchart Reviews
-
Olivia N
Enhanced Software Proficiency and Budget-Friendly Pricing Options
they've helped me understand how to use the software more effectively. Lastly, the pricing options are flexible and affordable
October 20, 2024
-
Roy
High Praise for Lucidchart: A User's Review
I absolutely love using Lucidchart! The application is consistently reliable and impressively bug-free. It's incredibly intuitive and user-friendly, making it a joy to use!
October 14, 2024
-
Emma J
Assured Data Protection and Exceptional Customer Support
I know my data is protected. I've found the customer support to be top-notch
October 7, 2024
-
Amanda
Invaluable Learning Resources: Lucidchart's Responsive Support
they are responsive and always willing to help. The learning resources provided by Lucidchart have been invaluable
September 29, 2024
-
Lawrence M
Appreciating Lucidchart: A User's Perspective on Convenience and Customer Service
I started using Lucidchart in early 22 and was pleasantly surprised to see a charge of only $95.4 for a whole year of service on my card. It's so convenient that they auto-renew accounts, saving me the hassle of manual renewal. I've noticed a community of customers who appreciate this feature as well. I'm considering rallying this community to express our satisfaction with Lucidchart. I strongly recommend this company for their user-friendly software and thoughtful customer service!
September 22, 2024
-
Andrea Smith
Effortlessly Craft Interactive Workflow Processes with Lucidchart
I thoroughly enjoyed using Lucidchart for creating professional and engaging interactive documents. It provides various tools for interactivity and is easy to learn, ensuring a professional look for all creations without a learning curve for end-users. However, integrating other Lucid apps incurs additional costs and some desired templates require extra payment.
September 16, 2024
-
Eulalia G
Efficient and Secure Presentation of Diagrams: A Professional Solution
it allows me to present my diagrams in a clean, professional manner. The software's robust security measures give me peace of mind
September 9, 2024
-
Brenda Miller
Effortless Diagram Sharing and Presentation with Lucidchart
I can easily share diagrams without leaving these platforms. Lucidchart's presentation mode is another feature I appreciate
September 2, 2024
-
Brian A
Efficient Template Customization and Integration
I can quickly select a template that suits my needs and customize it as necessary. The ability to integrate with other platforms like Google Drive and Slack has streamlined my workflow
August 24, 2024
-
Gary Miller
An Unexpectedly Positive Experience with Lucidchart
I must admit, I was a bit apprehensive about using Lucidchart at first, given some of the reviews I'd read and their supposed no-refund policy. However, I was pleasantly surprised by my experience! I accidentally let my 'free' trial lapse and was charged, but I quickly filled out a support ticket. To my delight, they granted me a refund on the very next work day. So, while I can't speak for everyone, I can confidently say that if you find yourself in a similar situation, there's absolutely no need to worry! Lucidchart really came through for me!
August 19, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.