Pros from reviewers

• Enhanced Employee Engagement: Reward Gateway helps to improve engagement through its platform, offering features like eCards for employee recognition. This makes it an excellent tool for boosting morale and productivity

• Outstanding Customer Service: The service team at Reward Gateway is responsive and enjoyable to work with, providing quick and friendly support whenever needed

• Platform Simplicity and Adaptability: The platform is simple to use and adaptable, making it easy to implement changes. It also offers seamless integration with other systems like ADP

• Savings and Discounts: Reward Gateway offers instant loadable cards and vouchers, providing savings for employees. It also provides immediate insight into employee spending through the portal, helping to measure engagement

• Consolidation of Employee Benefits and Communications: The platform conveniently consolidates all employee benefits and communications, making it easy for employees to find information and use the system.

Cons from reviewers

• Limited reporting capabilities: The platform does not provide comprehensive reports, such as detailed usage of each eCard, limiting the ability to analyze and improve engagement strategies

• Inconvenient money loading process: Users have to log in to the site to load money onto cards, which can be time-consuming and inconvenient, especially when this could be done through an app

• Limited customization and functionality: The platform lacks features like the ability to create and modify tabs/menus, change colors, and more functionality. The site is also described as 'boxy' and not user-friendly for certain types of pages like forms and policies

• Excessive security measures: The platform requires a working email and two-factor authentication, which has rendered the product unusable for employees without work emails. This level of security is seen as excessive for a platform that doesn't store any protected information

• Poor customer service: There have been instances where customer service was slow to respond and resolve issues, leading to system downtime and lack of communication.