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8 Best Alternatives to Zoko in May 2024

Alternatives & Competitors to Zoko

  1. 1. Freshdesk
  2. 2. LiveAgent
  3. 3. Intercom
  4. 4. Front
  5. 5. Help Scout
  6. 6. Zendesk
  7. 7. Zoho Desk
  8. 8. Sprout Social
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Here are competitors or alternatives to Zoko and other similar Social Media software. You need to consider some important factors when choosing a tool like Zoko for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Zoko that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Zoko. Discover sofware like Freshdesk, LiveAgent, Intercom or Front.

List of Alternatives to Zoko

From Social Media tools, we have selected the best alternatives to Zoko based on reviews for each solution and similarities with Zoko. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo freshdesk

1. Freshdesk
4.0 (4 reviews)
1 deal available

Customer Support

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Zoko

Zoko has better positive reviews compared to Freshdesk: 100 vs 94

Freshdesk is more user friendly than Zoko: 4.5 vs 4.4

Zoko is better at value for money than Freshdesk: 4.8 vs 4.3

Freshdesk is more versatile than Zoko: 94 vs 15

Freshdesk: Pros & Cons

Simplicity: The interface is easy to use and user-friendly
Functionality: Many communication channels are available and customization is advanced
Integration: This customer support software integrates with many tools
Pricing: The price is high for large requirements which can be a problem for small companies
Learning curve: Advanced features require time to learn
Analysis limitations: The information on transactions is limited

Best features

  • - Optimize ticket management

  • - Give users autonomy

  • - Enhance customer satisfaction

  • - Centralize knowledge base

  • - Opt for multi-channel support

  • - Ensure team collaboration

  • - Access customized performance reports

  • - Strengthen data security

Freshdesk pricing

Free

Growth

$15 / user / month

Pro

$51

Enterprise

$83 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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logo liveagent

2. LiveAgent
4.3 (4 reviews)
1 deal available

Customer Support Call Centers

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Zoko

Zoko has more positive reviews than LiveAgent: 100 vs 97

LiveAgent is better at support than Zoko: 4.8 vs 4.7

LiveAgent is easy to use compared to Zoko: 4.5 vs 4.4

Zoko pricing plans are more competitive than LiveAgent: 4.8 vs 4.6

LiveAgent is more versatile than Zoko: 62 vs 15

LiveAgent: Pros & Cons

Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
Social networks: Integrations allow for efficient management of social channels
Tool monitoring: The team makes regular and relevant updates
Mobile application: The interface could be improved
Lack of integrations: Some integrations with enterprise systems are missing
Customization: Some users would like to have access to wider variety of themes

Best features

  • - Boost the efficiency of your FAQ

  • - Create a customer community

  • - Advanced reporting

  • - Optimize customer request management

  • - Chat with your customers live

  • - Access a call center

  • - Social media integration

  • - Gamification

LiveAgent pricing

Business

$15 / user / month

Medium

$35 / user / month

Large

$59 / user / month

Enterprise

$85 / user / month
$120 credits on any plan (Save $120)
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logo intercom

3. Intercom
3.8 (4 reviews)
1 deal available

Collaboration Customer Experience

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Zoko

Zoko has better positive reviews compared to Intercom: 100 vs 90

Zoko is better at customer service than Intercom: 4.7 vs 4.5

Intercom is easier to use than Zoko: 4.5 vs 4.4

Zoko is more suitable for small businesses thanks to its good value for money than Intercom: 4.8 vs 4.0

Intercom is more versatile than Zoko: 159 vs 15

Intercom: Pros & Cons

Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
Knowledge base: The solution offers robust documentation
Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Customer support: Customer service on Intercom’s platform is unresponsive
Pricing: The pricing plans for this communication tool are relatively high
Complex integration: Integrating the software with your CRM and database can be time consuming

Best features

  • - Collaborate with your team

  • - Multilingual support

  • - Customer feedback and surveys

  • - Performance analytics

  • - Automate conversations

  • - Chat with your customers in real time

  • - Easily onboard new customers

  • - Access data to personalize customer conversations

Intercom pricing

Pro

Book a demo

Premium

Book a demo

Starter

$74 / month
1 year free on the Advanced plan (Save $3,108)
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logo front

4. Front
4.3 (4 reviews)
1 deal available

Customer Experience Customer Support

Description

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

Front compared to Zoko

Zoko has better positive reviews than Front: 100 vs 91

Zoko is better at customer support than Front: 4.7 vs 4.5

Front is easier to set up than Zoko: 4.5 vs 4.4

Zoko is more suitable for small businesses thanks to its good value for money than Front: 4.8 vs 4.2

Front has more features than Zoko: 128 vs 15

Front: Pros & Cons

Unified communication: Front centralizes all messaging and communication channels into one platform
Collaborative features: The platform fosters team collaboration with shared inboxes, comments, and assignments
Customization and integration: Front offers customizable workflows and integrates with various tools
Learning curve: New users may find the array of features and integrations overwhelming
Cost: For small businesses or startups, the cost of Front may be a consideration
Over-reliance on email: Teams heavily dependent on other communication forms may find Front less comprehensive

Best features

  • - Unified inbox

  • - Collaboration tools

  • - Automated routing

  • - Customizable workflows

  • - Insightful analytics

  • - Integrated apps

  • - Email templates

  • - Advanced search and archiving

Front pricing

Starter

$19 / user / month

Growth

$59 / user / month

Scale

$99 / user / month

Premier

$229 / user / month
20% off the Growth plan for 1 year (Save $708)
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logo help scout

5. Help Scout
4.3 (4 reviews)
1 deal available

Customer Support

Description

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

Help Scout compared to Zoko

Zoko has better positive reviews than Help Scout: 100 vs 95

Help Scout's user interface is more convenient than Zoko: 4.7 vs 4.4

Zoko pricing plans are more competitive than Help Scout: 4.8 vs 4.4

Help Scout has more functions than Zoko: 71 vs 15

Help Scout: Pros & Cons

Tool accessibility: The platform is easy to use
Customer service: Help Scout customer support is available 24/7
Pricing plans: The cost of the solution is reasonable and meets the needs of startups
Software integrations: More third-party integrations would be welcome
Limited customization: There are too few customization features for different teams and users
Messaging functions: Messaging functionality is too costly

Best features

  • - Empower your customers with Docs, Chat, and Messaging

  • - Benefit from a shared inbox

  • - Harness the power of chat for your customer service

  • - Maximize your efficiency with customizable workflows

  • - Personalize your customer interactions with Mailbox Behaviors

  • - Save time with automation

  • - Continuously improve your processes

Help Scout pricing

Pro

Contact sales

Standard

$25 / user / month

Plus

$50 / user / month
6 months free on the Plus plan (Save $300)
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logo zendesk

6. Zendesk
4.0 (5 reviews)
1 deal available

Customer Experience Customer Support CRM

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Zoko

Zoko has more positive reviews than Zendesk: 100 vs 89

Zoko is better at support than Zendesk: 4.7 vs 4.3

Zoko is easy to use compared to Zendesk: 4.4 vs 4.3

Zoko pricing plans are more competitive than Zendesk: 4.8 vs 4.2

Zendesk has more functions than Zoko: 182 vs 15

Zendesk: Pros & Cons

Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Unified workspace: Every employee finds customer information quickly and efficiently
Pricing: Customer support platform pricing plans are quite expensive
Customization: The tool’s customization features are limited
Analytics and reporting: Comprehensive and highly relevant analytics capabilities

Best features

  • - Knowledge base

  • - Automation and workflow

  • - Reporting and analytics

  • - Customer engagement

  • - Customization and branding

  • - Ticketing system

  • - Multichannel support

  • - Integration

6 months free (Save $50,000)
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Prezi Logo

7. Zoho Desk
4.5 (4 reviews)

Customer Support Productivity

Description

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Zoho Desk compared to Zoko

Zoko has more positive reviews than Zoho Desk: 100 vs 93

Zoko is better at support than Zoho Desk: 4.7 vs 4.5

Zoho Desk is more user friendly than Zoko: 4.5 vs 4.4

Zoko is better at value for money than Zoho Desk: 4.8 vs 4.5

Zoho Desk is better at number of features than Zoko: 142 vs 15

Zoho Desk: Pros & Cons

Efficient customer support: Zoho Desk streamlines customer inquiries, tracks tickets, and enhances response time
Seamless collaboration: Zoho Desk enables team members to work together effectively and resolve customer issues collaboratively
Data-driven insights: Zoho Desk provides detailed analytics and reporting, helping make data-informed business decisions.
Limited customization: Zoho Desk may not offer the level of customization needed for unique business processes
Lack of advanced analytics: Zoho Desk's reporting capabilities may not be as robust as other solutions
Steeper learning curve: Zoho Desk may require more time to familiarize oneself with its features compared to other platforms.

Best features

  • - Smart ticketing

  • - Multichannel support

  • - Self-service portal

  • - Automation and workflow

  • - Reporting and analytics

  • - Knowledge base creation

  • - Team collaboration tools

  • - AI-powered assistance

Zoho Desk pricing

Standard

$20 / user / month

Professional

$37 / user / month

Enterprise

$52 / user / month
There is no deal for this product
View product details
logo sprout social

8. Sprout Social
4.0 (4 reviews)

Social Media

Description

Sprout Social is a comprehensive social media management platform that brings value to businesses by empowering them to strengthen their social media presence, engage with their audience, and drive meaningful results. With features like publishing, scheduling, monitoring, analytics, and team collaboration, Sprout Social enables businesses to effectively manage their social media campaigns, streamline workflows, and optimize their social media strategies to drive growth and build strong relationships with their customers.

Sprout Social compared to Zoko

Zoko is a better solution based on percentage of positive reviews than Sprout Social: 100 vs 89

Zoko is a better solution for customer support than Sprout Social: 4.7 vs 4.3

Zoko is better at value for money than Sprout Social: 4.8 vs 4.0

Sprout Social has more options than Zoko: 87 vs 15

Sprout Social: Pros & Cons

Efficient social media management: Sprout Social helps you stay organized and engage with your audience effectively
Streamlined teamwork: Collaborate with your team, assign tasks, and ensure a cohesive social media strategy.
Robust analytics and reporting: Gain valuable insights into your social media performance and make data-driven decisions
Limited social media platform integration: Sprout Social may not support all the social media platforms that your business relies on
Steep learning curve: It can take some time to familiarize yourself with all the features and functionalities of Sprout Social.
Expensive pricing: The cost of using Sprout Social may be high, especially for young entrepreneurs on a tight budget

Best features

  • - Engage and connect

  • - Actionable analytics

  • - Collaborative content planning

  • - Audience segmentation

  • - Automated reporting

  • - Crisis management tools

  • - Social media management made simple

  • - Smart listening

Sprout Social pricing

Enterprise

Contact sales

Standard

$249 / month

Professional

$399 / month

Advanced

$499 / month
There is no deal for this product
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