Pros from reviewers

• Reliable and straightforward: Braintree is considered a reliable and straightforward online payment service, with its credibility boosted by PayPal's accreditation

• Versatile payment options: Braintree allows businesses to accept various payment methods like PayPal, credit or debit, Zelle, and even Stripe, broadening the customer base

• User-friendly: Braintree is user-friendly and especially straightforward for direct entry for phone payments, making it a convenient choice for businesses

• Transparent fees: Braintree charges the same rate for almost all payment types, providing simplicity and transparency in their fee structure

• Developer-friendly resources: Braintree provides software development kits (SDKs), APIs, and client libraries, making it easy to incorporate into a website even without extensive technical knowledge.

Cons from reviewers

• Lack of in-house technical specialists: Braintree does not provide in-house technical specialists for system implementation choices such as Shopify integration, forcing users to rely on third-party developers for new installations or client connectivity issues

• Transaction amount input issue: If a comma is entered in the transaction amount, the system rejects the transaction and takes the user back to the start page, without the credit card number, which can be particularly frustrating when dealing with customers

• Limited integration: Braintree cannot be linked to Netsuite, forcing users to manually enter credit card transactions

• Difficult setup process: The setup process for Braintree can be more time-consuming than expected, requiring API coding knowledge and potentially the hiring of a proficient developer for integration

• Lack of transparency in fee calculations: Users have reported difficulty in comprehending the fee calculations as Braintree's record keeping isn't as transparent and solid as they'd like.