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Brand24 Reviews
14 reviews
Save BIG on
Brand24
Save up to $599 on Brand24
Brand24
Used by 106 members
First month free + 25% off annual plans
Save up to $599 on Brand24
Save BIG on
Brand24
- 01 What is Brand24?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Brand24 compare to similar software?
- 05 Who is Brand24 best for according to our reviewers?
- 06 Brand24 Reviews
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01 What is Brand24?
02 Pros and cons from reviewers
Pros from reviewers
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Easy access to sentiment analysis
Brand24 makes it easy to access positive and negative brand mentions, allowing you to quickly gauge how your target audience feels about your brand, products, or services and enabling you to respond appropriately to address concerns or capitalize on positive feedback. -
Distills mentions into word clouds
Brand24 can distill numerous brand mentions into an actionable and easily digestible word cloud, providing a visual representation of the most frequently used words and themes associated with your brand, making it easier to identify key trends and topics of interest. -
AI-powered language detection
Brand24's AI-powered language detection ensures that you're tracking mentions that truly matter, filtering out irrelevant noise and focusing on the conversations that are most important to your brand, allowing for more efficient and effective monitoring. -
Share of voice
With Brand24, you can measure your brand's share of voice, helping you to understand your brand awareness in the market, identify key influencers who can amplify your message, and ultimately increase your market share by strategically targeting your marketing efforts. -
Customer service philosophy
Brand24 emphasizes customer service as a core philosophy, ensuring users receive exceptional support and assistance whenever needed, fostering a positive user experience and building long-term relationships based on trust and reliability.
Cons from reviewers
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Reliance on public data
Brand24 primarily tracks public sources, meaning that mentions on private social media accounts or behind paywalls may not be captured, potentially leading to an incomplete picture of your brand's online presence and requiring supplemental monitoring efforts. -
Potential for information overload
With access to millions of mentions, Brand24 users may experience information overload, requiring effective filtering and prioritization strategies to focus on the most relevant and impactful conversations, which may require additional time and resources. -
Sarcasm detection
While Brand24 boasts AI, sarcasm detection can still be challenging, potentially leading to misinterpretations of sentiment and requiring manual review to ensure accurate analysis of online conversations, especially in nuanced or context-dependent situations. -
Dependence on internet connectivity
As a web-based platform, Brand24 relies on stable internet connectivity to function properly, meaning that users may experience disruptions or limitations in access and functionality in areas with poor or unreliable internet access, potentially hindering real-time monitoring efforts. -
Potential for bias in sentiment analysis
While Brand24's sentiment analysis aims to be objective, there is always the potential for bias in the algorithms used to classify mentions, which could lead to skewed results and inaccurate assessments of public opinion, requiring critical evaluation and contextual understanding.
Brand24
Hear what the world is saying about your brand
First month free + 25% off annual plans
Save up to $599
03 Main features
Starting Price
Free Plan
Hashtag tracking
Real-time monitoring
Influencer identification
Reporting and analytics
Word cloud
Starting Price
$199
/ month
Free Plan
No
Hashtag tracking
Real-time monitoring
Influencer identification
Reporting and analytics
Word cloud
Brand24
Hear what the world is saying about your brand
First month free + 25% off annual plans
Save up to $599
04 How Brand24 compare to similar software?
05 Who is Brand24 best for according to our reviewers?
-
Small business owners
Brand24 empowers small business owners to monitor their online presence, gather customer feedback, and track competitor activity without breaking the bank. With its user-friendly interface and affordable pricing plans, it provides small businesses with the tools they need to effectively manage their brand reputation and grow their business in today's competitive digital landscape. -
E-commerce businesses
E-commerce businesses can use Brand24 to track product reviews, monitor customer feedback, and identify opportunities to improve the customer experience. By listening to what customers are saying about their products and services online, e-commerce businesses can gain valuable insights into customer needs and preferences, and use this information to optimize their product offerings and improve customer satisfaction. -
Marketing professionals
Brand24 is an invaluable tool for marketing professionals looking to track brand mentions, monitor campaign performance, and gain insights into customer sentiment. By providing real-time data and actionable analytics, it enables marketers to make informed decisions and optimize their strategies for maximum impact and ROI, ensuring that marketing efforts are aligned with customer needs and preferences. -
Public relations specialists
For public relations specialists, Brand24 offers the ability to proactively manage brand reputation, identify potential crises, and measure the effectiveness of PR campaigns. The platform's comprehensive monitoring capabilities help PR professionals stay ahead of the curve, respond quickly to emerging issues, and maintain a positive brand image in the eyes of the public. -
Social media managers
Social media managers can leverage Brand24 to track conversations, identify influencers, and engage with their audience in real-time. By monitoring social media channels for relevant mentions and hashtags, they can gain valuable insights into what customers are saying about their brand, products, or services, and use this information to inform their social media strategy.
Brand24
Hear what the world is saying about your brand
First month free + 25% off annual plans
Save up to $599
06 Brand24 Reviews
Brand24 rating
Brand24 Reviews
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Otilia Murazik
Competitor Comparison and Source Discovery
We use it for competitor monitoring as much as for our own brand. The comparison features are helpful when you want to see who is getting attention and where, and I have found a few niche publishers through the source data that we later added to our outreach list
June 27, 2026
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Dr. Darci Torp
Campaign Tracking Made Easy with Smart Filters
We use Brand24 mainly for campaign tracking, and the Mentions feed is the part I open most. The filters by source and keyword inclusion/exclusion save a lot of cleanup time, and the spike detection helped us catch a Reddit thread that was driving signups before GA showed anything meaningful
June 21, 2026
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Agripina Bartoletti
Practical Boolean Cleanup and Clear Timelines
Brand24 is not magic, but it is practical. Boolean rules helped us cut out a lot of irrelevant mentions around a common brand name, and the timeline view makes it easy to see whether a PR push actually moved the conversation or just created noise
June 16, 2026
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Jonas Sawayn IV
Management-Friendly Reporting and Quick Summaries
I found Brand24 through Joinsecret and the extra month to test it without pressure definitely helped. After that, the reduced annual rate made the decision easier, but honestly the feature that sold me was the reporting, especially the quick summaries you can send to management without too much editing
June 6, 2026
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Tracee Deckow DDS
Reputation Monitoring with Early Spike Detection
For reputation monitoring, Brand24 has been more useful than I expected. The app surfaces sudden increases in mentions well, and the negative sentiment bucket, while not flawless, is good enough to catch complaints before they spread too far. It is one of the few tools our support lead actually checks
June 2, 2026
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Marvin Thiel
Fast Setup with Immediate Visibility
I came in via Joinsecret and got a free first month plus a discount on the annual billing, which was nice, but the reason we stayed was the speed of setup. Within an afternoon we had projects running, notifications configured, and a decent picture of where people were already talking about us
May 23, 2026
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Neta Balistreri
Daily Monitoring Plus High-Level Campaign Insight
The strongest part for me is that Brand24 gives both day-to-day monitoring and higher-level campaign insight in one place. I also got a nice deal through Joinsecret with the initial month free and a lower annual cost, but what kept me around was how easy it is to trace which channels and mentions are actually moving attention around the brand
May 17, 2026
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Tegan Cremin
Slack Alerts and Influencer Discovery for Small Teams
I picked it up through Joinsecret, so the first month was covered and the yearly price came down a bit too. That made it easier to test properly, and I ended up keeping it because the Slack alerts and influencer tab were genuinely useful for our small team
May 11, 2026
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Ray Schuster
Client-Ready Insights with Reach and SOV
What I like most is how quickly you can turn raw mentions into something useful for a client update. The reach and share of voice views give enough context to explain what happened after a launch, and the exports are clean enough that I do not need to rebuild everything in Sheets
May 4, 2026
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Larry Farrell
All-in-One Brand Monitoring with Solid Alerts
Brand24 has been solid for keeping an eye on brand mentions across news sites, blogs, forums, and social without me having to stitch together a bunch of tools. I especially like the alerts and the sentiment breakdown, which are not perfect but good enough to spot issues early and jump into conversations while they still matter
April 27, 2026
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.