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Sprout Social reviews
4.2 (5 reviews)

Sprout Social is a robust social media management platform that enhances businesses' online presence, fosters audience engagement, and drives impactful results. It offers features like content publishing, scheduling, monitoring, analytics, and team collaboration. Sprout Social helps businesses manage their social media campaigns efficiently, streamline workflows, and optimize strategies to promote growth and foster strong customer relationships.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Sprout Social?
  • 04How Sprout Social compare to similar software?
  • 05Who is Sprout Social best for according to our reviewers?
  • 06Sprout Social reviews

Pros from reviewers

  • Comprehensive social media management and analytics: Sprout Social offers a robust suite of tools for managing and analyzing social media accounts, making it a top choice compared to other platforms

  • Automation capabilities: The software allows for the creation of numerous automation campaigns, reducing the need for manual intervention and increasing efficiency

  • Exceptional customer support: Users have reported positive experiences with Sprout Social's customer service team, which is always ready to assist in maximizing the platform's features

  • Advanced planning and scheduling features: Sprout Social provides a clear view of upcoming posts and the ability to schedule posts for specific days and times, simplifying the planning process and ensuring no gaps in content

  • Comprehensive reporting: The platform offers detailed reporting for each social media platform, providing deeper insights into the performance of accounts and posts.

Cons from reviewers

  • High cost: Sprout Social is considered more expensive compared to other platforms offering similar services

  • Limited LinkedIn functionality: Users have reported issues with tagging names on LinkedIn posts, which requires additional manual work

  • Slow customer service: Some users have reported that the customer service is slow and often takes time to understand the issue, suggesting a need for better training

  • Difficult cancellation process: The platform does not allow in-platform cancellation. Users have to email to request cancellation, and the company asks for a reason before taking any action

  • Misleading follower growth: Some users have reported that the platform pushed them to follow more accounts, but the follower return was significantly lower than promised.

Main features

Starting Price

$249

/ month

Free Plan

No

Engage and connect

Actionable analytics

Collaborative content planning

Audience segmentation

Automated reporting

What is Sprout Social?

Sprout Social is a comprehensive social media management software that aids businesses in managing and growing their social presence. It allows businesses to schedule and publish content, engage with audiences, and measure the impact of their social media efforts. The software also enables real-time response to messages and comments, internal collaboration, and advanced customer relationship management. With its robust analytics and reporting capabilities, businesses can track key metrics and make data-driven decisions. Sprout Social's advanced listening tools help businesses identify trends and opportunities for engagement.

Who is Sprout Social best for according to our reviewers?

  • Social Media Managers: These professionals can benefit from Sprout Social's comprehensive analytics and automation features, which allow for efficient management of social media accounts and campaigns without requiring additional manpower

  • Marketing Teams: Sprout Social provides a platform for planning and managing social media calendars, identifying trends for future planning, and offering comprehensive reporting for each platform, making it a valuable tool for marketing teams

  • Small Businesses: Despite some negative reviews regarding pricing and customer service, small businesses may still find value in Sprout Social's ability to schedule posts, provide analytics, and manage multiple social media accounts from a unified dashboard

  • Content Creators: The software's publishing feature, which allows for scheduling posts for specific days and times, and its unique settings for each platform can be beneficial for content creators

  • Customer Support Teams: Sprout Social's Smart Inbox feature, which allows for viewing and responding to all comments, tags, and direct messages across multiple social media sites, can be a time-saving tool for customer support teams.

    • Sprout Social reviews

    4.2

    Sprout Social rating

    4.4

    Ease of use

    4.3

    Customer service

    4.0

    Value for money

    4.1

    Likelihood to recommend

    4.2

    Features

    5 Sprout Social reviews

    4.2 (5 reviews)

    • Patrick M

      Unparalleled Social Media Management Tool Experience!

      My experience with Sprout Social was fantastic. We created numerous automation campaigns that significantly benefited our users without needing any manpower. Compared to other platforms, Sprout Social is the top tool for social media management and analytics. It's the most comprehensive tool we've ever utilized. We particularly enjoyed the software's quick analytics and automation features. We opted for Sprout Social over other alternatives due to our positive experiences with its customer service and its impressive functionality and deliverability. We transitioned to Sprout Social because it's the best tool we've ever used compared to others.

      May 4, 2024

    • Jacob Smith

      Sprout Social: Impressive Capabilities

      I've been using Sprout Social for a few months now and I'm thoroughly impressed with its capabilities

      April 28, 2024

    • Janice Martinez

      Annual Subscription Delight with Sprout Social

      I was pleasantly surprised to discover that Sprout Social offers an annual subscription plan! It's a fantastic commitment to their service and it's great knowing that I have a whole year of access for $168. It's like getting a premium service without worrying about monthly payments. I'm all in!

      April 20, 2024

    • Gloria M

      Simplifies Your Social Media Management!

      My experience with Sprout Social has been outstanding so far. They have an incredible support team that assists me in maximizing all the features of the platform. I strongly recommend Sprout Social for teams that struggle with planning and managing their social accounts. The platform can also aid in identifying trends for future planning. We purchased this software to easily plan and manage our organic social media calendar. It has the capability to integrate with paid ads, but we don't utilize it for that purpose. I value the ability to view a calendar of upcoming posts to spot any gaps. Sprout Social offers comprehensive reporting for each platform, providing me with deeper insights into the performance of our accounts and posts. It's been a lifesaver, as I used to forget to post, and this has greatly simplified planning. The platform is somewhat pricey, particularly when adding more licenses, and it doesn't allow for custom reports. However, the existing reports are thorough, so we haven't needed custom ones yet. I chose Sprout Social over Hoot.

      April 15, 2024

    • Quincy S

      Expanding Social Media Presence with Sprout Social: A Week-long Trial Experience

      I had the opportunity to trial Sprout Social for an entire week. Initially, I was following around 586 accounts, but with Sprout's assistance, I was able to double that number to around 11 accounts in just a week. It was an impressive increase! I also gained 6 new followers, which was a nice bonus. While I was hoping to unfollow some accounts, I found that the process wasn't reversible within the platform. However, this turned out to be a great opportunity for me to manually review my following list, which I hadn't done in a while. In addition to Sprout, I also use an app called Combin, which has a handy feature that shows who isn't following back. It's a great time-saver! Sprout had projected a 2% follower return, and while I didn't quite hit that mark, I did see some growth. I was a bit hesitant to try Sprout Social at first, but I'm glad I did. It pushed me to expand my social media presence and gave me a chance to review my follower list. It was a learning experience and I'm excited to see how I can further optimize my social media strategy.

      April 13, 2024

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