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5 Best Alternatives to Freshdesk contact center in May 2024

Alternatives & Competitors to Freshdesk contact center

  1. 1. Vonage
  2. 2. RingCentral MVP
  3. 3. Aircall
  4. 4. 3cx
  5. 5. CloudTalk
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Here are competitors or alternatives to Freshdesk contact center and other similar Call Centers software. You need to consider some important factors when choosing a tool like Freshdesk contact center for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Freshdesk contact center that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Freshdesk contact center. Discover sofware like Vonage, RingCentral MVP, Aircall or 3cx.

List of Alternatives to Freshdesk contact center

From Call Centers tools, we have selected the best alternatives to Freshdesk contact center based on reviews for each solution and similarities with Freshdesk contact center. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo vonage

1. Vonage
4.2 (6 reviews)
1 deal available

Call Centers Customer Support

Description

Vonage helps your business communicate better. Accelerate all the connections that matter to your business with a variety of quality solutions. Connect to your customers anytime, from any device.

Vonage compared to Freshdesk contact center

Vonage has better positive reviews than Freshdesk contact center: 75 vs 69

Vonage is better at customer support than Freshdesk contact center: 3.7 vs 3.5

Vonage is easier to set up than Freshdesk contact center: 4.1 vs 4.0

Freshdesk contact center has more features than Vonage: 64 vs 52

Vonage: Pros & Cons

Voice quality: The audio quality of the dialing software is excellent
Customization: It is possible to customize the settings for each user
Feature-rich: Vonage allows for call recording, texting, voicemail and call forwarding
Complex to use: The tool is not easy to learn
Customer service: Vonage’s customer support does not live up to customer expectations
Limited documentation: Availability and content of training and documentation is poor

Best features

  • - Unify your business communications

  • - Centralize all your tools in one place

  • - Turn conversations into sales

  • - Maximize sales with intelligent routing

  • - Connect with customers through messaging

  • - Create the solutions you need

  • - Get relevant software integrations

  • - Measure your customer interactions with analytics

$2,500 in API credits for 1 year (Save $2,500)
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logo ringcentral mvp

2. RingCentral MVP
4.0 (6 reviews)

Call Centers

Description

RingCentral MVP (Message Video Phone) brings value to businesses by providing a unified communication platform that allows users to easily collaborate with colleagues and clients through messaging, video conferencing, and phone calls, all from a single app.

RingCentral MVP compared to Freshdesk contact center

RingCentral MVP has better positive reviews than Freshdesk contact center: 80 vs 69

RingCentral MVP is better at customer support than Freshdesk contact center: 4.0 vs 3.5

RingCentral MVP pricing plans are more competitive than Freshdesk contact center: 4.0 vs 3.8

RingCentral MVP has more options than Freshdesk contact center: 79 vs 64

RingCentral MVP: Pros & Cons

Software integrations: The solution offers over 2,000 integrations with third-party tools
HD video conferencing: HD video conferencing for up to 200 participants
International solution: Ringcentral MVP supports business telephone numbers in over 100 countries
Entry-level plan: The least expensive plan is limited to 20 user accounts
Tool configuration: Configuration of the solution is long and tedious
Reporting features: Reporting is not up to scratch and may not be accurate

Best features

  • - Communication hub

  • - Mobile access

  • - Advanced analytics

  • - VoIP connection

  • - Employee directory

  • - Ring groups

  • - Call tracking metrics

  • - Flexible integrations

  • - Reliability and security

There is no deal for this product
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logo aircall

3. Aircall
3.3 (6 reviews)

Call Centers

Description

Aircall is a cloud technology solution that can be deployed quickly and easily. It allows you to significantly improve the performance of your sales and support teams.

Aircall compared to Freshdesk contact center

Aircall has better positive reviews compared to Freshdesk contact center: 85 vs 69

Aircall is better at customer service than Freshdesk contact center: 4.2 vs 3.5

Aircall is easier to use than Freshdesk contact center: 4.5 vs 4.0

Aircall is more suitable for small businesses thanks to its good value for money than Freshdesk contact center: 4.0 vs 3.8

Aircall has more features than Freshdesk contact center: 98 vs 64

Aircall: Pros & Cons

Numerous integrations: Aircall connects to many third party applications
Accessible and ergonomic: Simple to use and set up
Real-time call tracking: Call tracking with live stream
Price a little high: Monthly pricing is higher than some competitors
No unified communication channels: Does not include a video conferencing solution
Lack of collaborative tools: No team messaging

Best features

  • - Deliver excellent customer service

  • - Analyze performance in detail

  • - Improve collaboration and teamwork

  • - Boost sales efficiency

  • - Deploy agents quickly

  • - Streamline your workflows

  • - Optimize your performance

  • - Enhance caller experience with customizable greetings

Aircall pricing

Custom

Contact sales

Essentials

$40 / user / month

Professional

$70 / user / month
There is no deal for this product
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3CX Logo

4. 3cx
4.5 (6 reviews)

Call Centers

Description

3CX is a powerful communication solution that brings value to businesses by providing a flexible and cost-effective alternative to traditional phone systems. With its all-in-one platform, businesses can streamline their communication channels, improve customer service, increase productivity, and reduce costs. 3CX offers features like video conferencing, chat, call center functionality, CRM integration, and mobile apps, making it a comprehensive solution for modern business communication needs.

3cx compared to Freshdesk contact center

3cx has better positive reviews than Freshdesk contact center: 90 vs 69

3cx is better at customer support than Freshdesk contact center: 4.5 vs 3.5

3cx's user interface is more convenient than Freshdesk contact center: 4.5 vs 4.0

3cx pricing plans are more competitive than Freshdesk contact center: 4.4 vs 3.8

3cx has more options than Freshdesk contact center: 110 vs 64

3cx: Pros & Cons

Cost-effective communication: 3CX provides affordable and reliable communication solutions for startups
Scalability: With 3CX, your business can easily scale up or down without additional costs
Unified communications: Enjoy the convenience of having all your communication tools in one platform with 3CX.
Limited integrations: 3CX may not integrate with all the tools and software you need
Higher cost: The pricing structure of 3CX may not be affordable for young entrepreneurs with limited budgets.
Steep learning curve: It can take time to become proficient in using the features of 3CX

Best features

  • - Flexible Communication Options

  • - Cost Effective Solution

  • - Easy Integration

  • - Powerful Collaboration Tools

  • - Top-notch Security

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logo cloudtalk

5. CloudTalk
4.2 (6 reviews)

Call Centers Customer Support

Description

CloudTalk is a smart cloud-based contact center solution. With CloudTalk, you can deliver exceptional customer support to your clients.

CloudTalk compared to Freshdesk contact center

CloudTalk has better positive reviews compared to Freshdesk contact center: 95 vs 69

CloudTalk is better at customer service than Freshdesk contact center: 4.8 vs 3.5

CloudTalk is easier to use than Freshdesk contact center: 4.8 vs 4.0

CloudTalk is more suitable for small businesses thanks to its good value for money than Freshdesk contact center: 4.3 vs 3.8

CloudTalk has more functions than Freshdesk contact center: 88 vs 64

CloudTalk: Pros & Cons

Advanced call management features: CloudTalk offers advanced call management features such as call routing, IVR (Interactive Voice Response), call queuing, and call recording
Integration capabilities: CloudTalk integrates with popular CRMs and help desk software for seamless data synchronization and enhanced customer interactions
Cloud-based call center solution: CloudTalk provides you with the flexibility to handle inbound and outbound calls from anywhere with an internet connection
Learning curve for setup and configuration: Setup and configuration of the software may require some technical expertise
Pricing structure: CloudTalk’s pricing plans may not be suitable for all businesses, especially smaller businesses with limited resources
Occasional call quality issues: Some users have reported occasional call quality issues with the platform, such as dropped calls or audio disruptions

Best features

  • - Interactive voice response

  • - Call recording

  • - Multiple communication channels

  • - Cloud-based phone system

  • - Real-time analytics

  • - Integrations

  • - Customizable call flows

  • - Team collaboration

CloudTalk pricing

Custom

Contact sales

Starter

$25 / user / month

Essential

$30 / user / month

Expert

$50 / user / month
There is no deal for this product
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