LiveChat Pricing Plans

LiveChat offers four paid plans, each designed with different business sizes and support needs in mind. Pricing starts at $20 per agent per month if you pay annually, or $24 if you choose monthly billing. That’s for the Starter plan, which covers the basics for small teams.

The next tier up is the Team plan at $41 per agent per month when billed annually, or $49 monthly. It includes tools for collaboration and more customization, which makes it a practical choice for companies starting to scale their support.

For larger teams, the Business plan comes in at $59 per agent per month annually, or $69 monthly. This plan includes advanced routing, reporting, and automation features designed to support higher-volume environments. The Enterprise plan is tailored for businesses with complex needs—like custom integrations, additional security, or compliance requirements—and pricing is available only through direct consultation.

LiveChat is worth using because it does more than just answer customer questions—it helps teams handle conversations faster, connect more personally, and turn more visitors into buyers. The platform's design supports multiple chats at once, so support agents can stay productive without making customers wait.

What makes it especially useful is its ability to work proactively. Rather than just sitting back and waiting for someone to reach out, LiveChat lets businesses trigger chats based on behavior—like checking in when someone hesitates at checkout. These timely nudges often help close more sales or save an abandoned cart.

It’s also an underrated tool for building loyalty. LiveChat allows for consistent, human conversations across a customer’s entire journey—from their first visit to post-sale support. Research suggests customers who use live chat are far more likely to return. That personal connection, delivered quickly and consistently, can be a major competitive edge in industries where trust and experience matter.

LiveChat is useful for companies that rely on fast, meaningful customer conversations—and that applies across several industries. In e-commerce, for example, brands like Lush and Warby Parker use LiveChat to help customers choose the right product, resolve delivery questions, and get support in real time. It’s a proven way to reduce drop-offs and build confidence before checkout.

Tech companies and SaaS businesses also benefit. Companies like Adobe and OpenAI use LiveChat to onboard users, resolve issues, and provide real-time guidance. For software tools with learning curves, that kind of instant support helps improve user adoption and reduce churn.

LiveChat isn’t limited to these spaces, though. Financial services, healthcare providers, and even government services can use it to handle inquiries efficiently, while keeping communication secure and trackable.

Any company that wants to offer responsive, personalized support—whether to close a sale or retain a client—will find value here. But the businesses that see the biggest impact are the ones that make LiveChat part of their larger customer experience strategy, not just a support tool.

LiveChat is worth the price but it isn’t just about what you pay for—it’s about what the platform enables your business to do. From faster response times to more efficient agent workflows, it’s built to help teams respond quicker, resolve issues smoothly, and in many cases, convert more customers. The pricing starts at $20 per agent per month and scales up to customized Enterprise options, but the return often outweighs the upfront cost.

Some companies report up to a 10% increase in average order value and a 300% ROI from using proactive chat alone. There’s also a practical benefit in how LiveChat structures its pricing: you only pay for active agents, and ChatBot access is included without additional per-user fees. This model can make a real difference for businesses that rely on automation or want to extend coverage without expanding headcount.

When you compare LiveChat vs Intercom, the difference often comes down to focus. Intercom leans heavily into customer engagement, product tours, and marketing automation—making it a strong fit for SaaS companies. But that broader focus comes with a steeper learning curve and, in many cases, a higher overall cost. LiveChat, on the other hand, is more straightforward to implement and cost-effective for businesses that prioritize responsive, chat-first support without needing a full customer engagement suite.

Used effectively, LiveChat becomes more than just a chat tool—it’s a scalable part of your support and sales strategy. For teams focused on response time, customer satisfaction, and agent efficiency, it’s an investment that tends to pay off quickly.

Among LiveChat’s four pricing tiers, the Business plan stands out as the most popular choice—and it’s easy to see why. At $59 per agent per month (billed annually), it offers the advanced capabilities many growing companies need without stepping into custom pricing territory.

The plan builds on what you get in the Team tier, but adds tools that matter for scaling support. Features like chat takeover allow managers to intervene when needed, and geolocation-based routing helps ensure customers speak to the most relevant person right away.

It also includes a deeper analytics suite—like staffing forecasts and on-demand performance reports—which helps managers stay ahead of customer demand without overstaffing. This makes the Business plan especially appealing to teams that are growing but still want to keep their support efficient and personal.

While the Team plan may be enough for smaller setups and Enterprise is reserved for companies with complex requirements, the Business plan hits that practical middle ground. It’s robust enough for most day-to-day needs, with enough forward-looking tools to support real growth.

There are a few straightforward ways to save money on your LiveChat without losing access to the tools that matter. Here’s how you can get more value for less:

1. Claim our LiveChat promo code: If you’re signing up for the Team, Business, or Enterprise plans, you can claim a $150 credit using our LiveChat promo link. It’s a useful way to offset your first month or two, especially if you’re onboarding multiple agents.

1. Choose annual billing: Paying yearly instead of monthly comes with a built-in discount—typically around 20%. For example, the Team plan drops from $49 to $41 per agent when billed annually. If LiveChat is something you plan to stick with, this switch alone can save your team hundreds over the course of a year.

1. Reassess your pricing plan: Take a moment to evaluate whether you’re using all the features in your current tier. If you’re not actively using advanced reporting tools or team management features, downgrading to the Starter plan could make sense. It’s better to pay for what you use than sit on unused functionality.

1. Take advantage of ChatBot access: LiveChat charges only for human agents—ChatBot accounts aren’t included in the per-agent fee. This means you can automate parts of your workflow (like handling FAQs or routing chats) without paying extra per bot. For many businesses, it’s an easy way to reduce reliance on live agents while still offering 24/7 coverage.

The best way to manage costs is to align your LiveChat setup with how your team actually works. Plans can be changed at any time, so it's worth reviewing your usage every few months to avoid overpaying for tools you don’t need.

If you're planning to use LiveChat with a team of 10 agents and 1 chatbot, your monthly cost depends on which pricing plan you choose and how you’re billed. Here’s a rough breakdown:

1. Starter pricing plan: Priced at $20 per agent per month (billed annually), this would total $200/month for 10 agents. However, the Starter plan doesn’t support chatbot integrations, so if automation is part of your strategy, this plan likely won’t be enough.

1. Team plan: At $41 per agent per month (annual billing), you’d pay $410/month for 10 agents. While it includes better support tools, it still doesn’t have native chatbot support.

1. Business plan: This plan supports chatbot integration and offers the most flexibility for growing teams. At $59 per agent per month annually, you’d be looking at $590/month for 10 agents.

1. ChatBot add-on: LiveChat’s ChatBot product is priced separately. A basic plan starts around $50/month, but pricing increases based on usage—such as the number of chats or advanced AI features.

So, if you go with the Business plan + basic ChatBot, your estimated monthly cost would be somewhere between $640–$740, depending on how you’re billed and what ChatBot tier you choose. While it’s not the cheapest setup, it gives you automation, team collaboration tools, and support features that are hard to replicate at lower tiers.