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8 Best Alternatives to Quiq messaging in May 2024

Alternatives & Competitors to Quiq messaging

  1. 1. LiveChat
  2. 2. Intercom
  3. 3. Zendesk
  4. 4. Podium
  5. 5. Birdeye
  6. 6. Twilio
  7. 7. Drift
  8. 8. Kustomer
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Here are competitors or alternatives to Quiq messaging and other similar Customer Support software. You need to consider some important factors when choosing a tool like Quiq messaging for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Quiq messaging that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Quiq messaging. Discover sofware like LiveChat, Intercom, Zendesk or Podium.

List of Alternatives to Quiq messaging

From Customer Support tools, we have selected the best alternatives to Quiq messaging based on reviews for each solution and similarities with Quiq messaging. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo livechat

1. LiveChat
4.4 (5 reviews)
1 deal available

Customer Support

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to Quiq messaging

Quiq messaging has better positive reviews compared to LiveChat: 97 vs 96

LiveChat is better at customer service than Quiq messaging: 4.6 vs 4.5

Quiq messaging is more user friendly than LiveChat: 5.0 vs 4.7

Quiq messaging has more options than LiveChat: 109 vs 59

LiveChat: Pros & Cons

Customization features: The solution offers a high level of customization
Relevant chatbots: Powerful chatbots are able to create tickets and collect leads
Software integrations: The Livechat platform has over 200 integrations
Message reception: There may be some delay in receiving messages in the chat
Security of the solution: The solution is below the competition, especially because of the lack of PCI compliance
Spell check: Automatic spell check of agents would be a plus

Best features

  • - Optimize customer service performance

  • - Manage teams

  • - Contact your prospects from multiple channels

  • - Access reports on your agents and their performance

  • - Secure your data

  • - Boost user engagement

  • - Set up optimized and customized chats

LiveChat pricing

Enterprise

Contact sales

Starter

$20 / user / month

Team

$41 / user / month

Business

$59 / user / month
$150 credits (Team, Business and Enterprise Plans) (Save $150)
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logo intercom

2. Intercom
4.0 (5 reviews)
1 deal available

Collaboration Customer Experience

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Quiq messaging

Quiq messaging has better positive reviews compared to Intercom: 97 vs 90

Quiq messaging is easier to use than Intercom: 5.0 vs 4.5

Quiq messaging is more suitable for small businesses thanks to its good value for money than Intercom: 4.5 vs 4.0

Intercom is more versatile than Quiq messaging: 159 vs 109

Intercom: Pros & Cons

Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
Knowledge base: The solution offers robust documentation
Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Customer support: Customer service on Intercom’s platform is unresponsive
Pricing: The pricing plans for this communication tool are relatively high
Complex integration: Integrating the software with your CRM and database can be time consuming

Best features

  • - Collaborate with your team

  • - Multilingual support

  • - Customer feedback and surveys

  • - Performance analytics

  • - Automate conversations

  • - Chat with your customers in real time

  • - Easily onboard new customers

  • - Access data to personalize customer conversations

Intercom pricing

Pro

Book a demo

Premium

Book a demo

Starter

$74 / month
1 year free on the Advanced plan (Save $3,108)
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logo zendesk

3. Zendesk
4.2 (6 reviews)
1 deal available

Customer Experience Customer Support CRM

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Quiq messaging

Quiq messaging has more positive reviews than Zendesk: 97 vs 89

Quiq messaging is better at support than Zendesk: 4.5 vs 4.3

Quiq messaging is easy to use compared to Zendesk: 5.0 vs 4.3

Quiq messaging pricing plans are more competitive than Zendesk: 4.5 vs 4.2

Zendesk has more functions than Quiq messaging: 182 vs 109

Zendesk: Pros & Cons

Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Unified workspace: Every employee finds customer information quickly and efficiently
Pricing: Customer support platform pricing plans are quite expensive
Customization: The tool’s customization features are limited
Analytics and reporting: Comprehensive and highly relevant analytics capabilities

Best features

  • - Knowledge base

  • - Automation and workflow

  • - Reporting and analytics

  • - Customer engagement

  • - Customization and branding

  • - Ticketing system

  • - Multichannel support

  • - Integration

6 months free (Save $50,000)
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Podium Logo

4. Podium
4.2 (5 reviews)

Growth Marketing

Description

Podium is a comprehensive messaging and customer interaction platform that facilitates communication and transaction processes for businesses. It integrates multiple communication channels—such as texts, emails, online reviews, and social media interactions—into a single, streamlined inbox.

Podium compared to Quiq messaging

Quiq messaging is a better solution based on percentage of positive reviews than Podium: 97 vs 85

Quiq messaging is a better solution for customer support than Podium: 4.5 vs 4.1

Quiq messaging's user interface is more convenient than Podium: 5.0 vs 4.4

Quiq messaging pricing plans are more competitive than Podium: 4.5 vs 4.0

Quiq messaging has more functions than Podium: 109 vs 71

Podium: Pros & Cons

Unified communication: Podium offers a single platform to manage multiple communication channels
AI assistance: The platform's AI-powered tools assist in generating quick and personalized responses
Comprehensive features: Podium provides a range of features including review management, payment processing, and customizable campaigns
Learning curve: Some users may find Podium initially complex to navigate
Cost: While Podium offers valuable features, the pricing may be prohibitive for small businesses or startups
Integration challenges: Integrating Podium with existing systems or workflows may pose challenges for some businesses

Best features

  • - Unified inbox

  • - Review management

  • - Payment processing

  • - Customer segmentation

  • - AI-powered responses

Podium pricing

Signature

Contact sales

Core

$399 / month

Pro

$599 / month
There is no deal for this product
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Birdeye Logo

5. Birdeye
3.6 (5 reviews)

Customer Experience

Description

Birdeye brings value by helping businesses manage and improve their online reputation, customer experience, and revenue through its all-in-one customer experience platform.

Birdeye compared to Quiq messaging

Quiq messaging has better positive reviews compared to Birdeye: 97 vs 95

Quiq messaging is easy to use compared to Birdeye: 5.0 vs 4.5

Birdeye is more versatile than Quiq messaging: 139 vs 109

Birdeye: Pros & Cons

Increase your online visibility: Birdeye helps you manage and monitor your online reputation across multiple platforms
Streamline business operations: Birdeye provides tools for centralized customer communication, appointment scheduling, and team collaboration.
Enhance customer satisfaction: With Birdeye, you can gather customer feedback, respond to reviews, and improve your overall customer experience
Cost: The pricing of Birdeye may not be suitable for some young entrepreneurs with limited budgets.
Limited integration options: Birdeye may not seamlessly integrate with all the platforms or tools you use
Steep learning curve: It might take some time and effort to fully grasp and utilize all of Birdeye's features

Best features

  • - Competitor analysis

  • - Social media management made easy

  • - All-in-one reputation management

  • - Automated review request

  • - Actionable customer insights

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logo twilio

6. Twilio
4.2 (5 reviews)

Customer Experience Customer Support

Description

Twilio makes it easier for you to communicate with your customers, no matter which channel they use. You get unified data and communications at all levels of your business: marketing, sales, customer service.

Twilio compared to Quiq messaging

Quiq messaging has more positive reviews than Twilio: 97 vs 93

Quiq messaging is better at support than Twilio: 4.5 vs 4.0

Quiq messaging is easy to use compared to Twilio: 5.0 vs 4.0

Quiq messaging pricing plans are more competitive than Twilio: 4.5 vs 4.3

Quiq messaging has more functions than Twilio: 109 vs 83

Twilio: Pros & Cons

Rapid development: The platform offers a powerful API, compatible with many languages for efficient development
High availability of service: The SLA reaches 99.95% availability
Relevant integrations: Twilio has numerous integrations with third-party productivity applications
Data analysis: SMS sending tool lacks omnichannel analytics capabilities
Expertise needed: To take full advantage of personalization, coding skills are needed
Customer support: Service is only available via email

Best features

  • - SMS, Whatsapp & Chats

  • - Calls

  • - IoT

  • - Emailing

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drift logo

7. Drift
4.4 (5 reviews)

Customer Support

Description

Drift is a conversational marketing platform that combines chat, email, video, and automation to remove the barriers between businesses and customers. With Drift, businesses can connect with potential customers in real-time, automate marketing tasks, and personalize customer experiences. It also provides analytics for better decision-making. Suitable for businesses of all sizes looking to improve their customer engagement and conversion rates.

Drift compared to Quiq messaging

Quiq messaging has more positive reviews than Drift: 97 vs 91

Quiq messaging is more user friendly than Drift: 5.0 vs 4.5

Quiq messaging is better at value for money than Drift: 4.5 vs 4.1

Drift has more features than Quiq messaging: 151 vs 109

Drift: Pros & Cons

Real-time engagement: Drift allows businesses to engage with their customers in real-time, improving customer service and boosting sales
Personalized interactions: The software uses AI to provide personalized experiences to each customer, making them feel valued and increasing customer satisfaction
Easy integration: Drift can be easily integrated with other platforms and tools, making it a versatile addition to any business's tech stack.
Limited customization: Drift does not offer much flexibility in terms of customization, which can be a significant drawback for businesses with specific needs
High pricing: The software is quite expensive, making it less accessible for small businesses or startups
Learning curve: Drift can be somewhat complex to understand and use effectively, especially for those who are not tech-savvy.

Best features

  • - AI Automation

  • - Chatbots and Email Marketing Tools

  • - Sales Automation

  • - Seamless Integration

  • - Personalized Customer Experience

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kustomer logo

8. Kustomer
4.4 (5 reviews)

CRM

Description

Kustomer is a cloud-based customer service platform that streamlines customer conversations across multiple channels into one place. It uses intelligence to automate repetitive tasks and provides insights to enhance the overall customer experience. Kustomer's key features include omnichannel communication, real-time analytics, and customizable workflows. This software is designed to help businesses deliver personalized and efficient support to their customers.

Kustomer compared to Quiq messaging

Quiq messaging has better positive reviews compared to Kustomer: 97 vs 95

Quiq messaging is more user friendly than Kustomer: 5.0 vs 4.5

Quiq messaging is better at value for money than Kustomer: 4.5 vs 4.3

Quiq messaging is more versatile than Kustomer: 109 vs 97

Kustomer: Pros & Cons

Unified Customer View: Kustomer provides a unified view of customer interactions, enabling businesses to track customer behavior across multiple channels
Enhanced Customer Service: With its automation and intelligence capabilities, Kustomer helps businesses improve their customer service by providing timely and personalized responses
Scalability: Kustomer is designed to grow with the business, making it a scalable solution suitable for businesses of all sizes.
High cost: Kustomer can be expensive for small businesses or startups with a tight budget
Limited customization: The software doesn't offer as much customization as some other CRM platforms, which can be a disadvantage for companies with specific needs
Learning curve: Kustomer has a lot of features and can take some time to learn how to use effectively.

Best features

  • - Omnichannel Approach

  • - Unified Customer View

  • - Automation Tools

  • - Intelligent Routing

  • - Real-Time Analytics and Reporting

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