Pros from reviewers
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Reliable: Many users have found SurveyMonkey to be a reliable tool for collecting feedback, with its services being quick and consistent
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Easy to Use: SurveyMonkey is praised for its user-friendly interface, making it easy for both administrators and survey takers to navigate
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Customizable: The platform allows users to tailor surveys according to their project and audience's needs, making it adaptable for any industry
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Cost-Effective: Some users have found SurveyMonkey to be a cost-effective solution for their survey needs, offering great rewards
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Well-Known and Reputable: As a pioneer in its field, SurveyMonkey is a well-known platform that many people are familiar with, adding to its credibility.
Cons from reviewers
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Poor customer service: Several users have reported issues with SurveyMonkey's customer service, stating that they were unhelpful and dismissive of their concerns
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Misleading subscription practices: Users have complained about the company's misleading subscription practices, including automatic renewals without notification and difficulty in cancelling subscriptions
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Hidden costs: Some users have reported that SurveyMonkey hides certain features behind a paywall, and only reveals these costs after users have invested time in creating a survey
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Limited features for free accounts: Users have noted that the free version of SurveyMonkey has limited features and includes ads, which can be disruptive
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Difficulty in accessing responses: Some users have reported that they were unable to access all of their survey responses without paying additional fees.
Main features
Starting Price
Free Plan
Create surveys easily
Survey distribution made simple
Collaborate with ease
Support audio/images/video
NPS survey structure
Starting Price
N/A
Free Plan
No
Create surveys easily
Survey distribution made simple
Collaborate with ease
Support audio/images/video
NPS survey structure
What is SurveyMonkey?
How SurveyMonkey compare to similar software?
Product
SurveyMonkey
3.8
SurveyMonkey reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
SurveyMonkey
vs
Typeform
Typeform and SurveyMonkey are both powerful survey platforms designed to help users gather insights and feedback from their audience, but they have distinct differences in their approach and offerings.
Typeform stands out for its intuitive and visually appealing survey design capabilities. It offers users a user-friendly interface and customizable templates to create engaging surveys, forms, and quizzes. Typeform's focus on user experience ensures higher completion rates and more insightful responses from respondents. Additionally, Typeform provides advanced features such as conditional logic and respondent scoring, allowing users to tailor surveys based on respondents' answers and extract deeper insights.
In contrast, SurveyMonkey is known for its comprehensive survey solutions and robust analytics tools. It offers a wide range of question types and survey templates to cater to various research objectives. SurveyMonkey's analytics capabilities enable users to analyze survey data in...
SurveyMonkey
Empower insights-driven decision making
Typeform
Create beautiful forms and surveys that actually convert.
Who is SurveyMonkey best for according to our reviewers?
Businesses Seeking Client Feedback: SurveyMonkey is a useful tool for businesses looking to gather feedback from clients after a project. It's adaptable to any industry and easy to use for administrators and survey participants
Freelancers and Independent Contractors: For individuals who work independently, SurveyMonkey offers a simple, user-friendly platform for collecting data and feedback. It's cost-effective and can assist with additional tasks throughout the month
Event Organizers: Those who organize events can benefit from SurveyMonkey's easy setup for pre and post-event surveys. It's a free tool that can help gauge audience satisfaction and gather valuable insights
Trainers and Educators: SurveyMonkey is a great tool for collecting feedback after training sessions. It allows for easy customization of surveys, although some users wish it was free
Dissatisfied Users: Some users have expressed frustration with SurveyMonkey's auto-renewal policy and difficulty in cancelling subscriptions. They also report poor customer service and hidden costs for viewing survey results.
SurveyMonkey reviews
3.8
SurveyMonkey rating
4.7
Ease of use
4.7
Customer service
4.5
Value for money
4.1
Likelihood to recommend
4.6
Features
4 SurveyMonkey reviews
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Karen E
SurveyMonkey: A Valuable Tool for Customer Feedback
As a marketing professional, I find SurveyMonkey to be an invaluable tool for collecting customer feedback
April 27, 2024
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Michael
Exploring SurveyMonkey: A Personal Experience with Their Customer Service and Platform
I've had quite an interesting experience with SurveyMonkey! I was surprised to find an account fee linked to a former employer, a company I haven't been with for almost 2 years. I reached out to SurveyMonkey to clarify the situation and they were quick to respond. Although they couldn't immediately reverse the charge, they were open to my suggestion of contacting the new account admin for an updated payment method. The customer service representative was so eager to help, she even offered to assist me in maximizing the benefits of my account. Although I no longer had access to it, I appreciated her willingness to go the extra mile. As for the product itself, it's quite decent. It offers a different experience compared to Google forms, which I also use. It's always great to have options and SurveyMonkey provides just that. Their unique approach to customer service and business practices has left a lasting impression on me. I'm looking forward to exploring their platform more in the future. Give it a try, it might just be the tool you're looking for!
April 21, 2024
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Juan W
Using SurveyMonkey for Employee Satisfaction Surveys
As an HR manager, I use SurveyMonkey for employee satisfaction surveys. The anonymity feature ensures honest feedback from employees. The customizable templates save time and effort
April 15, 2024
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Enoch D
Exploring the Benefits of SurveyMonkey for Comprehensive Survey Needs
SurveyMonkey has always been my go-to platform for creating surveys! They offer a free trial that gives you a taste of their comprehensive features. Once you start getting survey results, they offer a premium plan that unlocks even more detailed insights. I found it quite straightforward to opt for their annual plan, which is a great investment at just over $5. It's a commitment, but it's worth it for the wealth of data you get in return. It's clear they've leveraged their well-earned reputation to provide a premium service. I would highly recommend using SurveyMonkey for your survey needs. If you're looking for a free alternative, Google Forms is a reliable option.
April 15, 2024
