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8 Best Alternatives to Walkme in May 2024

Alternatives & Competitors to Walkme

  1. 1. Intercom
  2. 2. Hotjar
  3. 3. Pendo
  4. 4. FullStory
  5. 5. Whatfix
  6. 6. UserGuiding
  7. 7. Heap
  8. 8. Lemon learning
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Here are competitors or alternatives to Walkme and other similar Customer Experience software. You need to consider some important factors when choosing a tool like Walkme for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Walkme that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Walkme. Discover sofware like Intercom, Hotjar, Pendo or FullStory.

List of Alternatives to Walkme

From Customer Experience tools, we have selected the best alternatives to Walkme based on reviews for each solution and similarities with Walkme. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo intercom

1. Intercom
4.0 (5 reviews)
1 deal available

Collaboration Customer Experience

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Walkme

Intercom has better positive reviews compared to Walkme: 90 vs 87

Intercom is easier to use than Walkme: 4.5 vs 3.5

Intercom is more suitable for small businesses thanks to its good value for money than Walkme: 4.0 vs 3.9

Intercom is more versatile than Walkme: 159 vs 85

Intercom: Pros & Cons

Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
Knowledge base: The solution offers robust documentation
Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Customer support: Customer service on Intercom’s platform is unresponsive
Pricing: The pricing plans for this communication tool are relatively high
Complex integration: Integrating the software with your CRM and database can be time consuming

Best features

  • - Collaborate with your team

  • - Multilingual support

  • - Customer feedback and surveys

  • - Performance analytics

  • - Automate conversations

  • - Chat with your customers in real time

  • - Easily onboard new customers

  • - Access data to personalize customer conversations

Intercom pricing

Pro

Book a demo

Premium

Book a demo

Starter

$74 / month
1 year free on the Advanced plan (Save $3,108)
Get deal
logo hotjar

2. Hotjar
4.2 (5 reviews)
1 deal available

Application Monitoring Data Analytics

Description

Hotjar will allow you to understand the user behavior on your site as well as its strengths and weaknesses.

Hotjar compared to Walkme

Hotjar has better positive reviews than Walkme: 97 vs 87

Hotjar is better at ease to use than Walkme: 4.5 vs 3.5

Hotjar is better at value for money than Walkme: 4.5 vs 3.9

Walkme has more features than Hotjar: 85 vs 79

Hotjar: Pros & Cons

Simplicity: The interface is readable and the software is easy to learn
Accuracy: The user data is detailed
Rich information and insights: The software provides many insights to improve the user experience on your website
Price: The price is quite high even though a limited free version is available
Confidentiality: The data collected may be without the users’ permission
Website performance: The tool consumes a lot of resources

Best features

  • - Visitor recordings

  • - Conversion funnels

  • - Form analysis

  • - Feedback polls

  • - Incoming feedback

  • - Behavior analytics

  • - Visitor segmentation

  • - Surveys

Hotjar pricing

Plus

$41 / month

Business

$105 / month
3 months free on the Business plan (Save $150)
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pendo logo

3. Pendo
3.8 (5 reviews)

Customer Experience

Description

Pendo is a product experience platform that provides user insight, user guidance, and user communication tools for digital product teams. It enables businesses to understand and guide users to create product experiences that customers love. Features include in-app messaging, user behavior tracking, feedback collection, and data-driven decision making. Pendo is designed to improve customer engagement and accelerate product adoption.

Pendo compared to Walkme

Pendo has better positive reviews than Walkme: 96 vs 87

Pendo is easier to set up than Walkme: 4.0 vs 3.5

Pendo is more suitable for small businesses thanks to its good value for money than Walkme: 4.3 vs 3.9

Walkme has more features than Pendo: 85 vs 80

Pendo: Pros & Cons

User Experience Improvement: Pendo provides detailed insights about how users are interacting with your product, helping you to improve user experience and product functionality
In-App Messaging: Pendo allows you to communicate with your users directly within the application, which can be used for onboarding, feature announcements, or collecting feedback
Data-Driven Decision Making: Pendo collects and analyzes user behavior data, providing valuable information that can guide product development and business strategy.
High cost: Pendo can be quite expensive, especially for small businesses or startups with limited budgets
Complexity: The software has a steep learning curve and can be difficult to understand and use effectively without proper training
Limited customization: While Pendo offers a range of features, there is limited flexibility in terms of customization to meet specific business needs.

Best features

  • - User Experience Analytics

  • - In-App Guidance

  • - Feedback Collection

  • - Product Roadmap Planning

  • - Integration Capabilities

There is no deal for this product
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logo fullstory

4. FullStory
4.2 (5 reviews)

Application Monitoring Data Analytics

Description

FullStory is an advanced digital experience analytics platform. It is crafted to empower businesses with deep insights into user interactions, enabling them to optimize their digital presence and foster meaningful customer experiences leading to enhanced engagement and conversions.

FullStory compared to Walkme

FullStory has more positive reviews than Walkme: 94 vs 87

FullStory is easier to use than Walkme: 4.5 vs 3.5

FullStory is more suitable for small businesses thanks to its good value for money than Walkme: 4.1 vs 3.9

FullStory has more features than Walkme: 130 vs 85

FullStory: Pros & Cons

Comprehensive insight: FullStory offers deep user experience analytics, providing clarity on visitor interactions and website performance
User-friendly interface: Its intuitive dashboard and visualization tools make it easy for non-tech users to derive actionable insights
Error identification: By highlighting rage clicks and pain points, it facilitates quick problem detection, enhancing overall user satisfaction
Privacy concerns: Recording sessions might be seen as intrusive, raising potential data privacy and GDPR compliance issues
Costly for startups: Smaller businesses might find the pricing steep, especially when scaling up with increasing data
Data overload: The vast amount of data might overwhelm users, leading to potential analysis paralysis if not interpreted correctly

Best features

  • - Session replay

  • - Click maps

  • - Error tracking

  • - Funnel analysis

  • - Segment discovery

  • - Rage clicks identification

  • - Omni-search

  • - Performance metrics

FullStory pricing

Business

Book a demo

Advanced

Book a demo

Enterprise

Book a demo
There is no deal for this product
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whatfix logo

5. Whatfix
5.0 (5 reviews)

Application Development

Description

Whatfix is a digital adoption platform that helps businesses streamline onboarding, training, and support processes. It provides interactive guides and in-app assistance to help users navigate software applications. Features include real-time analytics, task list creation, and multi-format content creation. It's designed to improve user engagement, productivity, and software utilization.

Whatfix compared to Walkme

Whatfix has better positive reviews than Walkme: 100 vs 87

Whatfix is better at customer support than Walkme: 4.8 vs 4.5

Whatfix is easier to set up than Walkme: 4.8 vs 3.5

Whatfix is more suitable for small businesses thanks to its good value for money than Walkme: 4.6 vs 3.9

Whatfix is more versatile than Walkme: 100 vs 85

Whatfix: Pros & Cons

Ease of Use: Whatfix is user-friendly with an intuitive interface, making it easy for users to navigate and understand
Increased Productivity: The software allows businesses to create interactive guides and walkthroughs, which can significantly reduce training time and increase productivity
Cost-Effective: With its ability to streamline and automate processes, Whatfix can help businesses save on training costs and other resources.
Limited customization options: Whatfix does not offer extensive customization options, which can limit the user's ability to tailor the software to their specific needs
High pricing: The cost of Whatfix can be prohibitive for small businesses or individuals, making it less accessible for those with limited budgets
Steep learning curve: The software can be complex and difficult to understand for beginners, requiring a significant amount of time and effort to fully master.

Best features

  • - Interactive Guides

  • - Multilingual Support

  • - Integration Capabilities

  • - User Engagement Features

  • - Analytics

There is no deal for this product
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logo userguiding

6. UserGuiding
4.2 (5 reviews)

Customer Experience

Description

Show off your product by creating powerful walkthroughs and give your user a better understanding of what you do best.

UserGuiding compared to Walkme

UserGuiding is a better solution based on percentage of positive reviews than Walkme: 98 vs 87

UserGuiding is a better solution for customer support than Walkme: 4.8 vs 4.5

UserGuiding is easier to set up than Walkme: 4.8 vs 3.5

UserGuiding is more suitable for small businesses thanks to its good value for money than Walkme: 4.7 vs 3.9

UserGuiding is more versatile than Walkme: 98 vs 85

UserGuiding: Pros & Cons

Pricing plans: The software tool is affordable for SMEs and startups
Support: Customer support is available 24/7
Ease of use: The no-code platform makes developing user integration processes effortless
Technical knowledge: Certain skills are required to take full advantage of the platform
Basic layout: UserGuiding's watermark cannot be removed
User interface: Customization options when designing the user interface are not very good

Best features

  • - Segmentation

  • - NPS Surveys

  • - Customizable walkthroughs

  • - In-app messaging

  • - Multi-language support

  • - User feedback

  • - Goal Tracking

  • - Analytics

UserGuiding pricing

Basic

$129 / month

Professional

$499 / month

Corporate

$999 / month
There is no deal for this product
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heap logo

7. Heap
4.8 (5 reviews)

Customer Experience

Description

Heap is a digital analytics platform that automatically captures and organizes customer behavioral data from websites and applications. It provides insights into user interactions, enabling businesses to make data-driven decisions. Features include event tracking, funnel and retention analysis, and user segmentation. It's designed to help improve customer experience, increase engagement, and optimize conversion rates.

Heap compared to Walkme

Heap is a better solution based on percentage of positive reviews than Walkme: 94 vs 87

Heap is easier to set up than Walkme: 4.0 vs 3.5

Heap is more suitable for small businesses thanks to its good value for money than Walkme: 4.5 vs 3.9

Walkme is more versatile than Heap: 85 vs 59

Heap: Pros & Cons

User-friendly Interface: Heap has a simple and intuitive interface that makes it easy for users to navigate and understand
Real-time Data: Heap provides real-time data, allowing businesses to make quick decisions based on the most current information
Customizable: Heap allows users to customize their data analysis, enabling them to focus on the specific metrics that are most important to their business.
Limited Customization: Heap Analytics has limited options for customization, which can make it less flexible for specific business needs
Lack of Real-time Data: Heap does not provide real-time data, which can be a disadvantage for businesses needing immediate insights
Complex Interface: The user interface of Heap can be complex and difficult to navigate for new users or those without technical expertise.

Best features

  • - Autocapture Technology

  • - Comprehensive Data Collection

  • - Data Visualization

  • - Funnel Analysis

  • - Integration Capabilities

There is no deal for this product
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lemon learning logo

8. Lemon learning
4.8 (5 reviews)

Educational

Description

Lemon Learning is a digital adoption platform that helps users understand and navigate software applications. It provides interactive, in-app guidance and training to improve user adoption and productivity. The tool can be used for any web-based application, including CRM, ERP, HRIS, and more. It simplifies onboarding, reduces support costs, and accelerates the digital transformation of businesses.

Lemon learning compared to Walkme

Lemon learning has better positive reviews compared to Walkme: 100 vs 87

Lemon learning is better at customer service than Walkme: 5.0 vs 4.5

Lemon learning is easy to use compared to Walkme: 4.5 vs 3.5

Lemon learning pricing plans are more competitive than Walkme: 4.7 vs 3.9

Walkme is more versatile than Lemon learning: 85 vs 52

Lemon learning: Pros & Cons

User-friendly Interface: Lemon Learning provides an intuitive and easy-to-use interface, making it accessible for users of all technical levels
Customizable Content: The software allows users to create and customize their own training content, providing flexibility and adaptability to specific business needs
Real-time Assistance: Lemon Learning offers real-time, in-app guidance which helps users to quickly understand and efficiently use different digital tools.
Limited customization: Lemon Learning may not offer as much customization options as some other training software
High cost: The pricing of Lemon Learning might be higher compared to other similar software, which could be a barrier for small businesses
Limited integrations: Lemon Learning may not integrate with all types of software or tools, which could limit its functionality and usability.

Best features

  • - Interactive Learning

  • - Customization

  • - In-app Guidance

  • - Analytics

  • - Multilingual Support

There is no deal for this product
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