General information about Whatfix
Whatfix is a leading digital adoption platform that helps businesses streamline user onboarding, reduce support queries, and improve user productivity. It provides interactive guides and in-app flows that are contextually personalized to assist users in real-time.
Whatfix enhances the user experience by offering features like task lists, beacons, pop-ups, and surveys to engage users effectively. It also supports multiple languages and integrates with various platforms such as web applications, mobile devices, and virtual environments.
The software offers analytics to track user behavior and performance, providing insights for businesses to improve their digital strategies. Whatfix is beneficial for organizations looking to simplify their software training process, boost user engagement, and increase software adoption rates.
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See alternatives to Whatfix like Slack or Trainn.What is Whatfix used for?
Whatfix is a valuable tool for small businesses looking to optimize their onboarding process and improve productivity. For example, an online sales company could use Whatfix to guide new employees through the order management process, thereby reducing training time and errors. Whatfix's interactive features, such as pop-ups and surveys, can also be used to gather user feedback, allowing businesses to adjust their strategies accordingly. Moreover, the analytics provided by Whatfix can help businesses identify areas for improvement, thus helping to increase efficiency and profitability.Whatfix features
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Interactive Guides
Whatfix provides interactive guides and in-app flows that are contextually personalized to assist users in real-time -
Multilingual Support
The software supports multiple languages, making it adaptable for diverse user bases -
Integration Capabilities
Whatfix integrates with various platforms such as web applications, mobile devices, and virtual environments, offering a seamless user experience -
User Engagement Features
The platform enhances the user experience by offering features like task lists, beacons, pop-ups, and surveys to engage users effectively -
Analytics
Whatfix offers analytics to track user behavior and performance, providing valuable insights for businesses to improve their digital strategies.
4 Whatfix reviews
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Flynn G
Efficient Onboarding with Intuitive Interface
it significantly reduced the time spent on training and onboarding. The ease of use and intuitive interface made it a breeze to create guides
April 29, 2024
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Janet S
Slashed Our Support Expenses by 4%
I implemented Whatfix into the web dashboard of Cuztomise, a platform used by top management of large FMCG, Healthcare and Services companies primarily in India and Europe. Despite having a comprehensive FAQ and user manual, we were receiving numerous calls from users needing assistance with making modifications on the platform. I realized the importance of providing hands-on support for our customers and decided to try Whatfix. Whatfix not only allowed us to provide user support but also helped us quickly generate a lot of guides. I saw a 40% reduction in calls, resulting in significant savings on our support costs. The software is easy to use, allows for quick creation of guides in various languages, and easily converts guides to PDFs and videos. It's also very easy to integrate. My only critique is that I would like it to be available for mobile as well. In response to my review, the vendor informed me that Whatfix is responsive and supports mobile web, as well as hybrid HTML5 mobile.
April 23, 2024
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Joan E
Whatfix: A Lifesaver in Providing Instant, User-friendly Support
As a SaaS company, we utilize Whatfix to educate our clients about our system. I find the product excellent, particularly the support from Whatfix. My main support member has been incredibly helpful and is almost always immediately available. Despite our busy schedule, implementing new processes or programs has been easy with their help. I've even demonstrated to interested clients how quickly they respond via the built-in messaging system. We are highly satisfied with the professionalism and support from Whatfix. The platform is user-friendly and cost-effective, offering the same or more features than competitors. The content we create with Whatfix saves us hours of communication and is automatically updated across all formats when changes are made. Whatfix is always introducing new features and provides guidance on their implementation. The setup is quick and easy.
April 16, 2024
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Lauren G
Whatfix: A Game-Changing Tool for Project Managers
As a project manager, I found Whatfix to be an invaluable tool for creating interactive walkthroughs for our software
April 15, 2024
Whatfix: Pros & Cons
Pros
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Ease of Use: Whatfix is user-friendly with an intuitive interface, making it easy for users to navigate and understand
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Increased Productivity: The software allows businesses to create interactive guides and walkthroughs, which can significantly reduce training time and increase productivity
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Cost-Effective: With its ability to streamline and automate processes, Whatfix can help businesses save on training costs and other resources.
Cons
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Limited customization options: Whatfix does not offer extensive customization options, which can limit the user's ability to tailor the software to their specific needs
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High pricing: The cost of Whatfix can be prohibitive for small businesses or individuals, making it less accessible for those with limited budgets
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Steep learning curve: The software can be complex and difficult to understand for beginners, requiring a significant amount of time and effort to fully master.
Why is Whatfix better than other Application Development software?
Whatfix is a better solution based on percentage of positive reviews than Trainual: 100 vs 97
Whatfix is easier to set up than Trainual: 4.8 vs 4.5
Whatfix is easy to use compared to Lemon learning: 4.8 vs 4.5
Whatfix is better at number of features than Lemon learning: 100 vs 52
Whatfix is better at customer service than Trainn: 4.8 vs 4.7
Whatfix is easy to use compared to Trainn: 4.8 vs 4.7
Whatfix is a better solution for customer support than On train: 4.8 vs 4.7
Whatfix is easier to set up than On train: 4.8 vs 4.7
