12 Best Alternatives to WhatsApp in May 2024

Alternatives & Competitors to WhatsApp

Here are competitors or alternatives to WhatsApp and other similar Customer Support software. You need to consider some important factors when choosing a tool like WhatsApp for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to WhatsApp that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of WhatsApp. Discover sofware like Slack, Zoom Meetings, LiveChat or The SaaSy People.

List of Alternatives to WhatsApp

From Customer Support tools, we have selected the best alternatives to WhatsApp based on reviews for each solution and similarities with WhatsApp. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo slack

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to WhatsApp

WhatsApp has better positive reviews compared to Slack: 96 vs 95

WhatsApp is easy to use compared to Slack: 5.0 vs 4.5

WhatsApp pricing plans are more competitive than Slack: 4.7 vs 4.6

Slack has more functions than WhatsApp: 78 vs 25

What's the difference between Slack and WhatsApp?

When it comes to team communication and collaboration tools, Slack and WhatsApp stand out as popular choices with distinct differences. Both apps serve as powerful means of communication, but they cater to varying needs and preferences.One of the primary distinctions between Slack and WhatsApp lies in their intended use cases. Slack is designed primarily for professional and team-oriented communication.

Slack: Pros & Cons

Accessible anywhere: This software allows employees to connect from many different devices
Customized channels: The tool offers the ability to create public, private, shared or multi-space chat channels
Real-time collaboration: The Slack communication solution is perfect for increasing responsiveness
Limited storage: The storage capacity of files is limited
Read notifications: It is impossible to know if your correspondent has read a sent message
Very limited free plan: The trial price plan has limited functionality

Best features

  • - Channels

  • - Direct messaging

  • - File sharing

  • - Integrations

  • - Search and archiving

  • - Notifications and alerts

  • - Threads

  • - Video and voice calls

Slack pricing

Free

Enterprise Grid

Contact sales

Pro

$7 / user / month

Business+

$13 / user / month

Popular

25% off new plan purchases (Save $9,000)
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logo zoom meetings

Description

Zoom helps you work better as a team by centralizing team chat, telephone, whiteboard and videoconference meetings in one place.

Zoom Meetings compared to WhatsApp

WhatsApp is easier to set up than Zoom Meetings: 5.0 vs 4.5

WhatsApp is more suitable for small businesses thanks to its good value for money than Zoom Meetings: 4.7 vs 4.5

Zoom Meetings has more options than WhatsApp: 84 vs 25

Zoom Meetings: Pros & Cons

Easy to use: The platform is easy to use for all users
Number of participants : The Zoom solution can accommodate up to 1,000 people.
Affordable pricing plans: The rates offered are accessible to all, even small businesses.
Internet connection: The tool requires a stable, high-quality Internet connection to be fully useful.
Internet connection: The tool requires a stable, high-quality Internet connection to be fully useful.
Customer support: Customer support can take a long time to respond to requests.

Best features

  • - Virtual meetings

  • - Team chat

  • - Email and calendar

  • - Virtual workspaces

  • - VoIP phone system

  • - Online whiteboard

  • - Conversational intelligence

  • - Software integrations

Zoom Meetings pricing

Basic

Free

Pro

$16 / user / month

Business

$20 / user / month
20% off the annual One Pro plan (Save $252)
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logo livechat

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to WhatsApp

LiveChat is better at customer service than WhatsApp: 4.6 vs 4.5

WhatsApp is more user friendly than LiveChat: 5.0 vs 4.7

WhatsApp is better at value for money than LiveChat: 4.7 vs 4.5

LiveChat has more options than WhatsApp: 59 vs 25

LiveChat: Pros & Cons

Customization features: The solution offers a high level of customization
Relevant chatbots: Powerful chatbots are able to create tickets and collect leads
Software integrations: The Livechat platform has over 200 integrations
Message reception: There may be some delay in receiving messages in the chat
Security of the solution: The solution is below the competition, especially because of the lack of PCI compliance
Spell check: Automatic spell check of agents would be a plus

Best features

  • - Optimize customer service performance

  • - Manage teams

  • - Contact your prospects from multiple channels

  • - Access reports on your agents and their performance

  • - Secure your data

  • - Boost user engagement

  • - Set up optimized and customized chats

LiveChat pricing

Enterprise

Contact sales

Starter

$20 / user / month

Team

$41 / user / month

Business

$59 / user / month
$150 credits (Team, Business and Enterprise Plans) (Save $150)
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logo the saasy people

Description

Is your support inbox overflowing? Leaving your customers waiting for responses and becoming frustrated? The SaaSy People can help! 

The SaaSy People compared to WhatsApp

WhatsApp has more positive reviews than The SaaSy People: 96 vs 85

The SaaSy People is better at support than WhatsApp: 4.6 vs 4.5

WhatsApp is more user friendly than The SaaSy People: 5.0 vs 4.5

WhatsApp is better at value for money than The SaaSy People: 4.7 vs 4.4

The SaaSy People is better at number of features than WhatsApp: 52 vs 25

Best features

  • - Multi-channel as standard

  • - Improve automatically

  • - Flexible pricing

  • - Expert customer success

  • - Get started in as little as one week

  • - Scale quickly & easily

  • - Personalized support

  • - Advanced analytics

The SaaSy People pricing

Shared Agent

$1691 / month

Dedicated Agent

$3262 / month
50% off on the annual plan plus an exclusive zero onboarding (Save $10,000)
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logo google meet

Description

Google Meet is a reliable and user-friendly video conferencing tool that enables seamless communication and collaboration for individuals and businesses. With its high-quality audio and video features, screen sharing capabilities, and integration with other Google apps, Google Meet allows users to conduct virtual meetings, presentations, webinars, and remote team collaboration with ease.

Google Meet compared to WhatsApp

WhatsApp is a better solution based on percentage of positive reviews than Google Meet: 96 vs 90

WhatsApp is easier to set up than Google Meet: 5.0 vs 4.5

WhatsApp is more suitable for small businesses thanks to its good value for money than Google Meet: 4.7 vs 4.6

Google Meet has more features than WhatsApp: 31 vs 25

Google Meet: Pros & Cons

Easy and accessible: Google Meet is a user-friendly video conferencing platform that anyone can use
Reliable and stable: Google Meet offers a stable connection with high-quality audio and video
Collaboration features: With Google Meet, you can share screens, collaborate in real-time, and record meetings
Limitations on number of participants: Google Meet only allows up to 100 participants in a meeting
Limited features compared to competitors: Google Meet lacks advanced features like virtual backgrounds and breakout rooms
Dependence on internet connection: Google Meet requires a stable internet connection for smooth video and audio quality

Best features

  • - High-quality video conferencing

  • - Screen sharing

  • - Real-time captions

  • - Adjustable layouts

  • - Integrated scheduling

  • - Secure encryption

  • - Participant controls

  • - Compatibility & integration

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logo microsoft teams

Description

Microsoft Teams brings value by providing a collaborative platform for teams to communicate, collaborate, and stay organized. It integrates various tools and features such as chat, video calls, file sharing, task management, and third-party app integrations, all in one place. Teams allows users to work together in real-time, improving productivity and streamlining workflows. Additionally, it offers a secure and reliable infrastructure, making it suitable for businesses of all sizes.

Microsoft Teams compared to WhatsApp

WhatsApp has better positive reviews than Microsoft Teams: 96 vs 90

WhatsApp is better at customer support than Microsoft Teams: 4.5 vs 4.0

WhatsApp's user interface is more convenient than Microsoft Teams: 5.0 vs 4.5

WhatsApp pricing plans are more competitive than Microsoft Teams: 4.7 vs 4.4

Microsoft Teams is better at number of features than WhatsApp: 92 vs 25

Microsoft Teams: Pros & Cons

Efficient collaboration: Microsoft Teams allows for seamless communication and collaboration among team members
Integrated tools: With Microsoft Teams, you can access a variety of essential business tools and applications in one place
Scalability: Microsoft Teams grows with your business, providing flexibility and adaptability to changing needs
Limited integration options: Microsoft Teams has limited compatibility with third-party apps and tools
High learning curve: It can take some time for new users to become proficient in navigating and utilizing all of Teams' features
Performance issues with large teams: Teams may experience slowdowns or lag when used by large groups of users

Best features

  • - Chat and messaging

  • - Video conferencing

  • - File sharing and collaboration

  • - Calendar integration

  • - App integration

  • - Screen sharing

  • - Meeting recording

  • - Security and compliance

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logo webex

Description

Webex is a video conferencing software that offers remote collaboration, virtual meetings, and webinars for businesses and individuals. Its value lies in its ability to connect people from anywhere in the world, enabling effective communication and collaboration regardless of location or device.

Webex compared to WhatsApp

WhatsApp has better positive reviews compared to Webex: 96 vs 89

WhatsApp is better at customer service than Webex: 4.5 vs 4.0

WhatsApp is easier to use than Webex: 5.0 vs 4.5

WhatsApp is more suitable for small businesses thanks to its good value for money than Webex: 4.7 vs 4.2

Webex has more options than WhatsApp: 190 vs 25

Webex: Pros & Cons

Stable solution: The videoconferencing platform ensures a stable, high-quality experience
Recording: Meetings can be captured to preserve information and interviews
Data security: The solution offers end-to-end encryption
Mobile application: The mobile app leaves something to be desired and could be improved
Personalization: It would be desirable to be able to customize the interface according to one’s brand image
Customer support: You need to be patient to get a response

Best features

  • - Real-time reporting

  • - Assignment management

  • - Performance monitoring

  • - High-quality video conferencing

  • - Easy scheduling and calendar integration

  • - Screen sharing and annotation tools

  • - Virtual meeting powerhouse

  • - Chat and file sharing capabilities

  • - To-do list

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Google Voice Logo

Description

Google Voice brings the value of a unified communication platform, offering features such as voicemail transcription, call forwarding, and personalized voicemail greetings. It allows users to consolidate their various phone numbers, manage calls and messages from different devices, and enjoy a seamless communication experience across multiple platforms. With its integration with other Google services, Google Voice adds convenience and efficiency to personal and business communications.

Google Voice compared to WhatsApp

WhatsApp is a better solution based on percentage of positive reviews than Google Voice: 96 vs 92

WhatsApp is a better solution for customer support than Google Voice: 4.5 vs 4.2

WhatsApp is easier to set up than Google Voice: 5.0 vs 4.6

WhatsApp has more functions than Google Voice: 25 vs 8

Google Voice: Pros & Cons

Cost-effective communication: Google Voice provides free or low-cost calling and messaging options for entrepreneurs on a budget
Professional image: Entrepreneurs can use a dedicated business phone number through Google Voice, creating a more professional appearance
Flexibility and mobility: Google Voice allows entrepreneurs to make and receive calls from any device, providing flexibility and mobility.
Poor call quality: Users have reported issues with call quality on Google Voice, affecting communication
Limited call recording: Google Voice has limited call recording features, which may be important for business purposes
Limited international calling: Google Voice may have restrictions on international calling, limiting business opportunities.

Best features

  • - International calling

  • - Spam filtering

  • - Text messaging

  • - Call forwarding

  • - Integrations

  • - Personalized greetings

  • - Unified number

  • - Voicemail transcription

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logo ringcentral mvp

Description

RingCentral MVP (Message Video Phone) brings value to businesses by providing a unified communication platform that allows users to easily collaborate with colleagues and clients through messaging, video conferencing, and phone calls, all from a single app.

RingCentral MVP compared to WhatsApp

WhatsApp has better positive reviews than RingCentral MVP: 96 vs 80

WhatsApp is better at customer support than RingCentral MVP: 4.5 vs 4.0

WhatsApp's user interface is more convenient than RingCentral MVP: 5.0 vs 4.0

WhatsApp pricing plans are more competitive than RingCentral MVP: 4.7 vs 4.0

RingCentral MVP has more options than WhatsApp: 79 vs 25

RingCentral MVP: Pros & Cons

Software integrations: The solution offers over 2,000 integrations with third-party tools
HD video conferencing: HD video conferencing for up to 200 participants
International solution: Ringcentral MVP supports business telephone numbers in over 100 countries
Entry-level plan: The least expensive plan is limited to 20 user accounts
Tool configuration: Configuration of the solution is long and tedious
Reporting features: Reporting is not up to scratch and may not be accurate

Best features

  • - Communication hub

  • - Mobile access

  • - Advanced analytics

  • - VoIP connection

  • - Employee directory

  • - Ring groups

  • - Call tracking metrics

  • - Flexible integrations

  • - Reliability and security

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botsplash logo

Description

BotSplash is a digital communication platform that enables businesses to engage with customers through various channels like SMS, web chat, social media, and email. It provides real-time interaction, chat automation, and conversation analytics, enhancing customer service efficiency. Ideal for industries such as real estate, finance, and insurance.

Botsplash compared to WhatsApp

WhatsApp has better positive reviews compared to Botsplash: 96 vs 87

Botsplash is better at customer service than WhatsApp: 5.0 vs 4.5

WhatsApp is more user friendly than Botsplash: 5.0 vs 4.5

Botsplash is more versatile than WhatsApp: 93 vs 25

Botsplash: Pros & Cons

Improved Communication: BotSplash offers a unified platform for communication across multiple channels, making it easier to connect with customers on their preferred platform
Enhanced Customer Engagement: BotSplash allows businesses to automate responses and engage with customers in real time, improving customer service and satisfaction
Increased Efficiency: With BotSplash, businesses can manage all their customer interactions in one place, reducing the need for multiple platforms and increasing operational efficiency.
Limited customization: Botsplash platform may not offer extensive customization options to suit specific business needs
Learning curve: The software can be complex and difficult to understand for beginners, requiring a significant amount of time to learn how to use it effectively
Pricing: The cost of using Botsplash can be high, especially for small businesses or startups with limited budgets.

Best features

  • - Multi-Channel Communication

  • - Automated Responses

  • - Centralized Dashboard

  • - API Integration

  • - Reporting and Analytics Tool

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logo simpu

Description

Simpu’s online solution helps you reach your audience, increase your revenues and improve customer satisfaction. The tool centralizes all the necessary elements for a successful messaging by bringing together messaging, chatbot, SMS marketing and email marketing.

Simpu compared to WhatsApp

WhatsApp is a better solution based on percentage of positive reviews than Simpu: 96 vs 85

Simpu is a better solution for customer support than WhatsApp: 4.6 vs 4.5

WhatsApp is easier to set up than Simpu: 5.0 vs 4.5

WhatsApp is more suitable for small businesses thanks to its good value for money than Simpu: 4.7 vs 4.4

Simpu has more options than WhatsApp: 52 vs 25

Simpu: Pros & Cons

User interface: The interface is efficient, pleasant and powerful
Responsive team: Simpu’s team is quick to respond to user feedback
Data analysis: Detailed reports are relevant and actionable
Customer experience: The platform’s features are ideal for increasing customer satisfaction
Cost of the tool: For small organizations, the platform can be expensive
Learning curve: It may take some time to master all the features

Best features

  • - Create email and SMS campaigns

  • - Advanced analytics

  • - Integrate Simpu with your existing workflow

  • - Accompany your customers on their channels

  • - Simplify communication with custom applications

Simpu pricing

Business

Contact sales

Basic

$50 / month

Professional

$500 / month
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logo sarbacane chat

Description

Turn your visitors into customers with chatbots and real-time conversations

Sarbacane Chat compared to WhatsApp

WhatsApp has more positive reviews than Sarbacane Chat: 96 vs 86

Sarbacane Chat is better at support than WhatsApp: 4.8 vs 4.5

WhatsApp is easier to use than Sarbacane Chat: 5.0 vs 4.3

WhatsApp is more suitable for small businesses thanks to its good value for money than Sarbacane Chat: 4.7 vs 3.6

Sarbacane Chat has more features than WhatsApp: 51 vs 25

Best features

  • - Multi-channel messaging

  • - Live chat

  • - Multi-language support

  • - Customization

  • - Integration with CRMs

  • - Email capture

  • - Chatbots

  • - Reporting

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