17 Best Alternatives to Heap in May 2024

Alternatives & Competitors to Heap

Here are competitors or alternatives to Heap and other similar Customer Experience software. You need to consider some important factors when choosing a tool like Heap for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Heap that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Heap. Discover sofware like Hotjar, Mixpanel, Amplitude or Bright Data.

List of Alternatives to Heap

From Customer Experience tools, we have selected the best alternatives to Heap based on reviews for each solution and similarities with Heap. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo hotjar

Description

Hotjar will allow you to understand the user behavior on your site as well as its strengths and weaknesses.

Hotjar compared to Heap

Hotjar has better positive reviews than Heap: 97 vs 94

Hotjar is better at ease to use than Heap: 4.5 vs 4.0

Hotjar has more features than Heap: 79 vs 59

Hotjar: Pros & Cons

Simplicity: The interface is readable and the software is easy to learn
Accuracy: The user data is detailed
Rich information and insights: The software provides many insights to improve the user experience on your website
Price: The price is quite high even though a limited free version is available
Confidentiality: The data collected may be without the users’ permission
Website performance: The tool consumes a lot of resources

Best features

  • - Visitor recordings

  • - Conversion funnels

  • - Form analysis

  • - Feedback polls

  • - Incoming feedback

  • - Behavior analytics

  • - Visitor segmentation

  • - Surveys

Hotjar pricing

Plus

$41 / month

Business

$105 / month
3 months free on the Business plan (Save $150)
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logo mixpanel

Description

Mixpanel is event-based analytics for builders who need answers from their data at their fingertips. When everyone in the organization can see—and learn from—the impact of their work, they are poised to make better decisions. Companies like Uber, Netflix, Pinterest, CNN, Samsara, and Yelp use Mixpanel to understand their customers, measure progress, and endeavor to make better decisions.

Mixpanel compared to Heap

Heap has better positive reviews than Mixpanel: 94 vs 92

Heap is better at customer support than Mixpanel: 4.5 vs 4.0

Heap pricing plans are more competitive than Mixpanel: 4.5 vs 4.0

Heap is better at number of features than Mixpanel: 59 vs 55

Mixpanel: Pros & Cons

User-friendly interface: The platform is easy to use, even without specific expertise
Extensive functionality: The online solution offers relevant tools to analyze the conversion funnel and segment the audience
Analytical reports: The reports are reliable, comprehensive and easy to understand for all users
Notification center: Rigid and without any mail reports, the notification center can be improved
Complex integrations: Connecting the software to your workflow can be time consuming
Customer support: No support in the free offer

Best features

  • - Experiments

  • - Data warehouse connector

  • - Impact report

  • - Cohort analysis

  • - Event tracking

  • - Funnel analysis

  • - Retention analysis

  • - User profiles

  • - Notifications and messaging

  • - Data export and API

Mixpanel pricing

Enterprise

Contact sales

Starter

Free

Growth

$24 / month
1 year free (Save $50,000)
Get deal
logo amplitude

Description

Amplitude analyzes the behavior of your online users, identifies trends and patterns and provides you with all the reports and data you need to make the right business decisions.

Amplitude compared to Heap

Heap pricing plans are more competitive than Amplitude: 4.5 vs 4.3

Heap is more versatile than Amplitude: 59 vs 31

Amplitude: Pros & Cons

Data-driven decision making: Amplitude provides in-depth analytics to help you make strategic business decisions
User behavior insights: Understand how users interact with your product and optimize their experience
Powerful segmentation: Segment your user data to target specific audiences and personalize your marketing campaigns
Limited data visualization options: Amplitude offers limited options for visualizing data, restricting the ability to present information in compelling and diverse ways
Steep learning curve: Using Amplitude may require significant time and effort to fully understand and utilize its features, making it challenging for young entrepreneurs with limited resources
Pricing structure: Amplitude's pricing structure may be prohibitive for startups with tight budgets, as it is geared towards larger companies with higher data volumes

Best features

  • - Personalized recommendations

  • - A/B Testing

  • - User analytics and insights

  • - Data Management

  • - Cohort analysis

  • - Behavior tracking

  • - Funnel analysis

  • - Retention analysis

Amplitude pricing

Starter

Free

Growth

Contact sales

Enterprise

Contact sales
12 months free on the Growth plan (Save $1,000)
Get deal
logo bright data

Description

With the Bright Data platform, you can collect and use data from the entire web. By accessing this data stream, you can implement a data-driven strategy and optimally control your company.

Bright Data compared to Heap

Bright Data has more positive reviews than Heap: 98 vs 94

Bright Data is better at support than Heap: 4.9 vs 4.5

Bright Data is easy to use compared to Heap: 4.6 vs 4.0

Heap pricing plans are more competitive than Bright Data: 4.5 vs 4.4

Heap has more options than Bright Data: 59 vs 25

Bright Data: Pros & Cons

Tool accessibility: The platform is easy to configure and simple to use
Stability of the solution: The availability rate is 99.99% and the tool works without interruption
Customer support: Customer support is responsive, professional, and you can have a dedicated consultant
Software pricing: The cost of the software is high compared to its competitors
Some errors: Sometimes residential proxies do not work as expected
Documentation: The documentation can be complex to understand if you want to perform complex tasks with the API

Best features

  • - Benefit from comprehensive resources

  • - Extract structured data with ease

  • - Customize and filter data

  • - Access data from across the web

  • - Benefit from a powerful network of proxies

  • - Maintain data compliance

  • - Connect your applications

  • - Real-time monitoring and alerts

50% off for 1 year on annual upfront contracts (Save $6,000)
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logo livesession

Description

LiveSessions helps you analyze user behavior to improve the UX/UI of your website or app, increasing conversion rates and therefore revenue.

LiveSession compared to Heap

Heap has better positive reviews than LiveSession: 94 vs 89

LiveSession is better at customer support than Heap: 4.7 vs 4.5

LiveSession's user interface is more convenient than Heap: 4.7 vs 4.0

LiveSession pricing plans are more competitive than Heap: 4.6 vs 4.5

Heap has more functions than LiveSession: 59 vs 26

LiveSession: Pros & Cons

Real-time user insights: LiveSession provides valuable data on how users interact with your website.
Identify user pain points: With session replays, you can see exactly where users experience difficulties.
Improve user experience: Heatmaps and clickmaps show where users spend the most time and what they find engaging.
Limited feature set: LiveSession may lack advanced features that other similar tools offer.
Limited integration options: LiveSession may not integrate with all the tools and software you currently use.
Steep learning curve: LiveSession might have a complex interface, making it difficult for new users to navigate.

Best features

  • - Replay user sessions

  • - Heat & click maps

  • - Segmentation & filters

  • - Conversion tunnel and user path

  • - Customizable dashboards

  • - Tagging and notes

  • - Advanced filtering

  • - Funnel analysis

LiveSession pricing

Enterprise

Contact sales

Free

Basic

$65 / month

Pro

$99 / month
50% off the Pro plan for 6 months (Save $594)
Get deal
Secret.

Go Premium

Get access to all our 362+ Premium deals for only $149/year.

logo june

Description

The June platform analyzes your products and provides you with automatically generated personalized reports. You can thus follow relevant metrics, pilot your activity more efficiently and serenely accompany the growth of your company.

June Analytics compared to Heap

June Analytics is a better solution based on percentage of positive reviews than Heap: 100 vs 94

Heap is a better solution for customer support than June Analytics: 4.5 vs 4.3

June Analytics is easier to set up than Heap: 4.1 vs 4.0

June Analytics is more suitable for small businesses thanks to its good value for money than Heap: 4.6 vs 4.5

June Analytics has more functions than Heap: 61 vs 59

June Analytics: Pros & Cons

Easy to use: This tool is very easy to use
Relevance of insights: The platform detects positive signals very quickly
Proactive platform: The June team releases regular updates to continuously improve its product
Customization: June offers extensive customization possibilities for customized reports

Best features

  • - Take advantage of AI advances

  • - Real-time sales insights

  • - Customer profiling

  • - AI-powered insights

  • - Follow the most relevant KPIs

  • - Get to know your customers

  • - Automatically qualify your listings

  • - Connect all your favorite tools

June Analytics pricing

Free

Scale

Contact sales

Growth

$149 / month
$450 in credits for the Growth plan (3 months) (Save $450)
Get deal
Glassbox Logo

Description

Glassbox is a powerful analytics platform that provides businesses with complete visibility into their customers' digital journeys. By capturing, replaying, and analyzing every customer interaction on websites and mobile apps, Glassbox helps businesses understand user behavior, optimize conversions, and enhance the overall customer experience.

Glassbox compared to Heap

Glassbox has better positive reviews compared to Heap: 100 vs 94

Glassbox is easy to use compared to Heap: 5.0 vs 4.0

Glassbox pricing plans are more competitive than Heap: 4.8 vs 4.5

Glassbox has more options than Heap: 100 vs 59

Glassbox: Pros & Cons

Tagless Data Capture: Glassbox's patented technology automatically captures 100% of digital events for maximum insights. This allows for a deeper analysis of every session, page, user, journey, and more.
Deep Understanding of Digital Customers: Glassbox allows you to discover exactly what your customers are doing and why. Digital experience intelligence provides insights that promote customer growth and loyalty.
AI-based Analysis: Glassbox uses AI-driven insights to identify friction points in your customers' digital journeys. This allows for quick identification and resolution of technical issues and enhances the customer experience.
High Initial Cost: Glassbox can be expensive to implement, especially for young entrepreneurs with limited budgets
Complex Setup Process: Setting up Glassbox may require technical expertise and time that young entrepreneurs may not have
Potential Privacy Concerns: Using Glassbox may raise privacy concerns since it captures and records user interactions on websites or mobile apps.

Best features

  • - Session Recordings

  • - Heatmaps

  • - Integration with other tools

  • - Form analysis

  • - Automatic alerts

There is no deal for this product
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Contentsquare Logo

Description

Contentsquare brings the value of actionable insights by providing businesses with an intuitive and comprehensive analytics platform. It enables companies to understand customer behavior, optimize user experiences, and drive conversion rates, ultimately improving business performance and growth.

Contentsquare compared to Heap

Contentsquare has better positive reviews than Heap: 100 vs 94

Contentsquare is better at customer support than Heap: 4.9 vs 4.5

Contentsquare is easier to set up than Heap: 4.4 vs 4.0

Heap is more suitable for small businesses thanks to its good value for money than Contentsquare: 4.5 vs 4.4

Contentsquare has more features than Heap: 66 vs 59

Contentsquare: Pros & Cons

Actionable insights: Contentsquare provides detailed analytics that help you understand user behavior and make data-driven decisions
User-friendly interface: The Contentsquare platform is intuitive and easy to navigate, saving you time and effort
Improved conversion rates: With Contentsquare, you can identify friction points in the user journey and optimize your website for better conversions.
High cost: The pricing of Contentsquare may be too expensive for a young entrepreneur on a tight budget
Steep learning curve: It may take time to fully understand and utilize all the features of Contentsquare.
Limited features: Contentsquare may not have all the advanced features needed for complex analytics

Best features

  • - Behavioral Analysis of Users

  • - Heatmap

  • - Customer Journey Analysis

  • - Artificial Intelligence

  • - Integrations

There is no deal for this product
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pendo logo

Description

Pendo is a product experience platform that provides user insight, user guidance, and user communication tools for digital product teams. It enables businesses to understand and guide users to create product experiences that customers love. Features include in-app messaging, user behavior tracking, feedback collection, and data-driven decision making. Pendo is designed to improve customer engagement and accelerate product adoption.

Pendo compared to Heap

Pendo has better positive reviews than Heap: 96 vs 94

Heap is more suitable for small businesses thanks to its good value for money than Pendo: 4.5 vs 4.3

Pendo has more features than Heap: 80 vs 59

Pendo: Pros & Cons

User Experience Improvement: Pendo provides detailed insights about how users are interacting with your product, helping you to improve user experience and product functionality
In-App Messaging: Pendo allows you to communicate with your users directly within the application, which can be used for onboarding, feature announcements, or collecting feedback
Data-Driven Decision Making: Pendo collects and analyzes user behavior data, providing valuable information that can guide product development and business strategy.
High cost: Pendo can be quite expensive, especially for small businesses or startups with limited budgets
Complexity: The software has a steep learning curve and can be difficult to understand and use effectively without proper training
Limited customization: While Pendo offers a range of features, there is limited flexibility in terms of customization to meet specific business needs.

Best features

  • - User Experience Analytics

  • - In-App Guidance

  • - Feedback Collection

  • - Product Roadmap Planning

  • - Integration Capabilities

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adobe analytics logo

Description

Adobe Analytics is a powerful analytics tool that provides real-time data and detailed insights about customer interactions on websites and apps. It offers advanced segmentation, multi-channel data collection, and machine learning capabilities. This software helps businesses understand their audience better, optimize marketing strategies, and improve customer experiences.

Adobe analytics compared to Heap

Heap has better positive reviews than Adobe analytics: 94 vs 91

Heap is better at customer support than Adobe analytics: 4.5 vs 4.0

Heap pricing plans are more competitive than Adobe analytics: 4.5 vs 4.1

Heap is more versatile than Adobe analytics: 59 vs 41

Adobe analytics: Pros & Cons

Advanced Data Analysis: Adobe Analytics provides comprehensive data analysis capabilities enabling businesses to obtain deep insights into customer behavior
Real-Time Reporting: The software offers real-time reporting and visualization tools that help organizations understand and react to customer interactions as they happen
Integration Capabilities: Adobe Analytics can be seamlessly integrated with other Adobe Experience Cloud solutions, providing a unified view of customer interactions across all channels.
High cost: Adobe Analytics is more expensive compared to other analytics tools in the market
Steep learning curve: It has a complex interface which can be difficult for beginners to understand and use efficiently
Limited customer support: Some users have reported that Adobe's customer support is not as responsive or helpful as they would like.

Best features

  • - Real-Time Analysis

  • - Advanced Segmentation

  • - Predictive Analysis

  • - Customizable Dashboards

  • - Integration capabilities

There is no deal for this product
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logo smartlook

Description

Smartlook offers a powerful analytics suite, engineered to unlock the full potential of your data. It streamlines the process of analyzing user behavior, enabling the creation of intuitive and compelling digital experiences. Engage your users with data-driven decisions.

Smartlook compared to Heap

Smartlook has better positive reviews compared to Heap: 95 vs 94

Smartlook is easier to use than Heap: 5.0 vs 4.0

Heap is more suitable for small businesses thanks to its good value for money than Smartlook: 4.5 vs 4.4

Smartlook is more versatile than Heap: 74 vs 59

Smartlook: Pros & Cons

Detailed user insights: Smartlook offers in-depth analytics like session replay and heatmaps, providing a granular view of user behavior and interactions
Ease of use: The platform is user-friendly with an intuitive interface, making it accessible for users without a technical background to navigate
Powerful integration: Smartlook can be easily integrated with a wide range of other tools and platforms
Privacy concerns: The extensive data tracking capabilities, such as session recording, can raise privacy concerns among users
Data overload: The depth and breadth of data collected can be overwhelming
Cost: For small businesses or startups, the cost of Smartlook might be a consideration, especially if they wish to access more advanced features

Best features

  • - Session recording

  • - Heatmaps

  • - Event tracking

  • - Funnels

  • - User segmentation

  • - Error logs

  • - Mobile app analytics

  • - Integration capabilities

Smartlook pricing

Free

Enterprise

Contact sales

Pro

$58 / month
There is no deal for this product
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logo mouseflow

Description

Mouseflow is a powerful user behavior analytics tool designed to empower businesses by providing deep insights into how visitors interact with their websites. With Mouseflow, companies can optimize user experiences, identify issues, and boost conversions for a more engaging online presence.

Mouseflow compared to Heap

Mouseflow has better positive reviews than Heap: 95 vs 94

Mouseflow is better at ease to use than Heap: 4.5 vs 4.0

Heap is better at value for money than Mouseflow: 4.5 vs 4.4

Heap has more options than Mouseflow: 59 vs 42

Mouseflow: Pros & Cons

User behavior insights: Offers in-depth analysis of user interactions, helping to improve website usability and conversion rates effectively
Easy implementation: User-friendly setup and integration with various platforms make it accessible for businesses of all sizes
Affordable plans: Competitive pricing options cater to both startups and established enterprises, making it accessible for a broad range of users
Privacy concerns: Session replay and tracking may raise privacy issues and require careful handling of user data
Learning curve: Advanced features may take time to master, and interpreting data effectively can be challenging for beginners
Limited integrations: While it integrates with many popular platforms, it may not cover every specific business tool or software

Best features

  • - Session replays

  • - Heatmaps

  • - Click and movement tracking

  • - Form analytics

  • - Funnel analysis

  • - Feedback surveys

  • - Error tracking

  • - Mobile app recording

Mouseflow pricing

Free

Starter

$41 / month

Growth

$137 / month

Business

$273 / month

Pro

$525 / month
There is no deal for this product
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logo fullstory

Description

FullStory is an advanced digital experience analytics platform. It is crafted to empower businesses with deep insights into user interactions, enabling them to optimize their digital presence and foster meaningful customer experiences leading to enhanced engagement and conversions.

FullStory compared to Heap

FullStory is easier to use than Heap: 4.5 vs 4.0

Heap is more suitable for small businesses thanks to its good value for money than FullStory: 4.5 vs 4.1

FullStory has more features than Heap: 130 vs 59

FullStory: Pros & Cons

Comprehensive insight: FullStory offers deep user experience analytics, providing clarity on visitor interactions and website performance
User-friendly interface: Its intuitive dashboard and visualization tools make it easy for non-tech users to derive actionable insights
Error identification: By highlighting rage clicks and pain points, it facilitates quick problem detection, enhancing overall user satisfaction
Privacy concerns: Recording sessions might be seen as intrusive, raising potential data privacy and GDPR compliance issues
Costly for startups: Smaller businesses might find the pricing steep, especially when scaling up with increasing data
Data overload: The vast amount of data might overwhelm users, leading to potential analysis paralysis if not interpreted correctly

Best features

  • - Session replay

  • - Click maps

  • - Error tracking

  • - Funnel analysis

  • - Segment discovery

  • - Rage clicks identification

  • - Omni-search

  • - Performance metrics

FullStory pricing

Business

Book a demo

Advanced

Book a demo

Enterprise

Book a demo
There is no deal for this product
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walkme logo

Description

WalkMe is a digital adoption platform that enables businesses to simplify the online experience for their users. It provides step-by-step guidance and support, helping users to navigate websites, apps, or software efficiently. WalkMe's features include onboarding, performance support, and analytics to improve user engagement and productivity. It's a valuable tool for training, customer service, and reducing user errors.

Walkme compared to Heap

Heap has better positive reviews compared to Walkme: 94 vs 87

Heap is easy to use compared to Walkme: 4.0 vs 3.5

Heap pricing plans are more competitive than Walkme: 4.5 vs 3.9

Walkme is more versatile than Heap: 85 vs 59

Walkme: Pros & Cons

User-friendly interface: WalkMe offers an intuitive and easy-to-use platform, making it accessible for individuals with varying levels of technical skills
Onboarding and Training: WalkMe provides interactive guides and prompts that can effectively train users on how to use a new software or system, reducing the need for extensive training sessions
Increased productivity: By providing step-by-step guidance, WalkMe can help users navigate complex processes more efficiently, thereby increasing productivity.
High cost: WalkMe's pricing can be prohibitive for small businesses or startups
Complexity: The software has a steep learning curve and can be difficult to use without proper training
Limited customization: While WalkMe offers a range of features, there may be limitations in terms of customization and flexibility.

Best features

  • - Cloud-based Platform

  • - Interactive Guidance

  • - Artificial Intelligence

  • - Cross-Platform Adaptability

  • - Analytics and Automation

There is no deal for this product
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logo gosquared

Description

GoSquared is a suite of integrated products to help you grow your business. From understanding the effectiveness of your digital marketing, to converting new users, to engaging with customers personally at scale, GoSquared helps you get closer to customers at every stage of their journey.

GoSquared compared to Heap

GoSquared has more positive reviews than Heap: 96 vs 94

GoSquared is better at support than Heap: 5.0 vs 4.5

GoSquared is easier to use than Heap: 4.5 vs 4.0

GoSquared is more suitable for small businesses thanks to its good value for money than Heap: 4.7 vs 4.5

Heap is better at number of features than GoSquared: 59 vs 26

Best features

  • - Real-time analytics

  • - Live chat

  • - Funnel reports

  • - Behavioral analytics

  • - Customer data platform

  • - E-commerce analytics

  • - Live events

  • - Email campaigns

GoSquared pricing

Scale

Contact sales

Starter

$79 / month

Pro

$179 / month
There is no deal for this product
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oribi logo

Description

Oribi is a user-friendly, data-driven analytics tool designed to help businesses track and analyze their website's performance. It provides insights into user behavior, conversion rates, and marketing effectiveness without requiring any coding knowledge. Oribi offers features like event tracking, funnel analysis, and visitor journey mapping, making it a comprehensive solution for optimizing website engagement and conversions.

Oribi compared to Heap

Heap has better positive reviews than Oribi: 94 vs 92

Oribi's user interface is more convenient than Heap: 4.5 vs 4.0

Heap pricing plans are more competitive than Oribi: 4.5 vs 4.3

Heap has more functions than Oribi: 59 vs 54

Oribi: Pros & Cons

Ease of Use: Oribi is designed to be user-friendly, allowing even those without technical expertise to navigate its features and functions
Comprehensive Data Analysis: Oribi provides in-depth insights into website traffic, user behavior, and conversion rates, enabling businesses to make data-driven decisions
Customization: The software allows for personalized reports and dashboards, ensuring that businesses can focus on the metrics that matter most to them.
Limited Integrations: Oribi lacks integrations with some popular platforms which can limit its functionality for some users
High Pricing: The cost of using Oribi can be a barrier for small businesses or startups with a limited budget
Learning Curve: There can be a steep learning curve to fully understand and utilize all of Oribi's features effectively.

Best features

  • - User-friendly Interface

  • - Complete Analysis

  • - Event Tracking

  • - Conversion Optimization

  • - Real-time Reports

There is no deal for this product
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logrocket logo

Description

LogRocket is a front-end application performance management (APM) tool. It provides developers with insights into how users interact with their web applications. Features include session replay, performance monitoring, error tracking, and analytics. It helps in identifying and fixing issues faster, improving user experience and increasing overall application efficiency.

Logrocket compared to Heap

Logrocket has more positive reviews than Heap: 100 vs 94

Logrocket is better at support than Heap: 5.0 vs 4.5

Logrocket is easier to use than Heap: 4.5 vs 4.0

Heap is more suitable for small businesses thanks to its good value for money than Logrocket: 4.5 vs 4.3

Logrocket has more functions than Heap: 77 vs 59

Logrocket: Pros & Cons

User Experience Improvement: LogRocket helps developers understand problems affecting their users by allowing them to replay problematic sessions
Error Tracking: LogRocket provides detailed insights into errors, enabling developers to fix issues faster and more efficiently
Enhanced Debugging: With LogRocket, developers can see what led to a bug or error, making the debugging process more straightforward.
High Pricing: LogRocket's pricing can be quite high for small businesses or startups, making it less accessible for those on a tight budget
Limited Customization Options: The software has limited options when it comes to customizing the user interface or features, which may not suit all businesses
Steep Learning Curve: LogRocket can be complex and difficult to understand for beginners, requiring a significant amount of time and effort to learn how to use effectively.

Best features

  • - Session Replay Feature

  • - Network Monitoring

  • - Error Tracking

  • - User Behavior Analysis

  • - Integration Capabilities

There is no deal for this product
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