Pros from reviewers
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Exceptional customer service: The customer service is highly responsive, often addressing concerns within an hour, and is praised for its dedication and promptness
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Simplifies daily operations: Scrapright greatly streamlines daily business operations, reducing human errors and saving time by generating tickets and doing calculations
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Customizable software: The software offers flexibility, allowing customization to suit specific business needs in terms of different commodities and customer-specific prices
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User-friendly with a range of features: Scrapright is user-friendly and offers a variety of features that meet business requirements, simplifying buying and selling processes
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Receptive to customer feedback: The vendor is highly responsive to customer feedback, promising improvements and updates based on customer reviews, which sets them apart as an industry leader.
Cons from reviewers
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Limited offline functionality: The software requires a wifi connection to log in and print tickets. This can be problematic when on the road, as tickets can get lost if there is no wifi connection available
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Limited customer support options: While the customer support system is mainly conducted via email and chat, some users may prefer phone conversations. This could be a disadvantage for those who are not comfortable with text and chat communication
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High price for limited features: Some users feel that the software should offer more features for its price. Delays in resolving technical issues can lead to customer loss
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Inability to resolve and resubmit reports: The software simplifies report filing, but it does not allow for problem resolution and report resubmission when errors occur. For example, if a license expired, it does not allow for updates post-transaction
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Redundancy and slow performance: The software has been described as slow and redundant. It does not fulfill all compliance needs, like cash cards, and requires repeated entry of customer information to remain compliant.
Main features
Starting Price
Free Plan
Comprehensive Functionality
Inventory Tracking
Regulatory Compliance Management
Robust Reporting System
Cloud-Based Deployment
Starting Price
N/A
Free Plan
No
Comprehensive Functionality
Inventory Tracking
Regulatory Compliance Management
Robust Reporting System
Cloud-Based Deployment
What is Scrapright?
How Scrapright compare to similar software?
Product
Scrapright
4.5
Scrapright reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Scrapright best for according to our reviewers?
Scrapyard Owners: These are individuals or businesses that operate scrapyards. ScrapRight software simplifies their daily operations by generating tickets, doing calculations, and avoiding human errors. It also allows customization to suit different commodities and customer-specific prices
Metal Recycling Businesses: These are businesses that deal with the recycling of metal. ScrapRight software is ideally suited for their operations, providing excellent technical support and addressing problems quickly
Tech Staff: These are individuals who handle the technical aspects of a business. They may prefer ScrapRight due to its user-friendly interface and range of features that meet their requirements. However, they may need to adapt to customer support conducted mainly via email and chat
Compliance Officers: These are individuals responsible for ensuring that a business complies with all applicable laws and regulations. They may find ScrapRight useful for report filing, but may also find it lacking in some compliance needs, such as cash cards, and may need to repeatedly enter customer information to remain compliant
Point of Sale (POS) Users: These are individuals or businesses that use POS systems for buying and selling processes. They may find ScrapRight to be an excellent POS system due to its simplicity and user-friendliness. However, they may experience some disorganization in inventory tracking due to frequent regrading.
Scrapright reviews
4.5
Scrapright rating
4.5
Ease of use
4.6
Customer service
4.4
Value for money
4.1
Likelihood to recommend
4.5
Features
6 Scrapright reviews
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Raymond
Experiencing Scrap Right's Stellar Support
The technical support team for ScrapRight is outstanding and quickly addresses problems. The software ideally suits our Metal Recycling business. As a supplier, I'm thrilled to know that Jim is happy with our service. We aim to offer the best service to our customers and value his feedback. We urge him to contact us if he requires anything else.
May 13, 2024
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Albert Williams
Senior Buyer's Perspective on ScrapRight Software
I feel that the ScrapRight software should offer more features for its price. I wish their tech support could immediately resolve issues as delays can lead to customer loss. While the software simplifies report filing, it would be more useful if it allowed for problem resolution and report resubmission when errors occur. For example, if a license expired, it should allow for updates post-transaction. Currently, we can't fix issues and are left stranded. The software is slow and redundant, and it doesn't fulfill all our compliance needs, like cash cards. It also necessitates us to repeatedly enter customer information to remain compliant. We switched to ScrapRight because our previous company couldn't support us anymore. The vendor suggested an account upgrade could enhance our experience and help us achieve a 5-star rating in response to my concerns. They also assured us that they are working on improving the iScrapRight experience and have exciting updates coming.
May 5, 2024
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Zoe A
Streamlining Operations with Comprehensive Software Features
its comprehensive features allowed me to streamline operations and increase efficiency. The software's intuitive interface made it easy to track and manage inventory, leading to improved accuracy in reporting and forecasting
April 29, 2024
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Diana N
Assistance in Resolving Issues
My overall experience with ScrapRight has been positive, despite a few minor issues. The software is user-friendly and offers a range of features that meet our requirements. I have no complaints about the software itself, but I do have some concerns about the customer support system, which is mainly conducted via email and chat. While this method works for some, I personally prefer phone conversations. I must praise a particular Technical Support staff member for her outstanding service to our company. She has been extremely helpful, dedicated, and prompt in her responses, even through email and chat. We switched to ScrapRight at the preference of our new tech staff. I appreciate the vendor's response to my feedback, reminding their Support Engineers that not everyone is comfortable with text and chat communication and that their policy is to call customers. I am thankful for their patience and value our long-term business relationship with ScrapRight.
April 23, 2024
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Shirley Johnson
ScrapRight: A Game-Changer for Recycling Professionals
As a seasoned professional in the recycling industry, I found ScrapRight to be an invaluable tool for managing my business
April 16, 2024
