15 Best Alternatives to Jira service management in May 2024

Description

Asana's platform supports you across work management and project planning. The platform allows you to have more visibility in how your daily work is connected to the company's bigger picture, and how to better organize yourself, communicate more efficiently, manage tasks and deadlines in order to finalize your products, services or deliverables on time; less work about work, and more focus time on what matters most.

Asana compared to Jira service management

Asana: Pros & Cons

Best features

• - Customize your processes

• - Visualize project timelines

• - Get detailed reports

• - Connect your favorite applications

• - Facilitate cross-functional collaboration

• - Automate repetitive tasks

• - Organize your work in an optimal way

• - Manage project portfolios

Asana pricing

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Jira service management

Freshdesk: Pros & Cons

Best features

• - Optimize ticket management

• - Give users autonomy

• - Enhance customer satisfaction

• - Centralize knowledge base

• - Opt for multi-channel support

• - Ensure team collaboration

• - Access customized performance reports

• - Strengthen data security

Freshdesk pricing

Description

Freshservice's no-code, intuitive and intelligent solution, helps companies of all sizes be more efficient, effective and achieve a better ROI.

Freshservice compared to Jira service management

Freshservice: Pros & Cons

Best features

• - Service desk IT

• - ITSM software

• - IT project management

• - Self-service portal

• - SLA management

• - Gamification

• - IT Asset Management

• - Advanced reporting & analysis

Freshservice pricing

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Jira service management

Zendesk: Pros & Cons

Best features

• - Knowledge base

• - Automation and workflow

• - Reporting and analytics

• - Customer engagement

• - Customization and branding

• - Ticketing system

• - Multichannel support

• - Integration

Description

Confluence is a collaboration software that brings value by helping teams share knowledge, organize work, and collaborate more effectively.

Confluence compared to Jira service management

Confluence: Pros & Cons

Best features

• - Feedback management

• - Customizable branding

• - Simplify your search

• - Knowledge base management

• - Wiki your way to success

• - Plan your project like a pro

• - Get feedback, get better

• - Connect your tools

• - Risk management

Description

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Zoho Desk compared to Jira service management

Zoho Desk: Pros & Cons

Best features

• - Smart ticketing

• - Multichannel support

• - Self-service portal

• - Automation and workflow

• - Reporting and analytics

• - Knowledge base creation

• - Team collaboration tools

• - AI-powered assistance

Zoho Desk pricing

Description

Spiceworks provides a network and community for IT professionals and businesses to collaborate, share knowledge, and gain insights on technology and industry trends.

Spiceworks compared to Jira service management

Spiceworks: Pros & Cons

Best features

• - IT management made easy

• - Community power

• - App center

• - Budget-saving solutions

• - Self service portal

• - Mobile access

• - Patch management

• - Issue auditing

• - Security at your fingertips

Description

Sysaid brings value to businesses by providing them with a comprehensive and all-in-one IT service management (ITSM) solution. This platform allows businesses to streamline their IT operations, automate service requests and incident management, and optimize their IT infrastructure. With Sysaid, businesses can improve their overall efficiency, productivity, and customer satisfaction by effectively managing and resolving IT issues, tracking assets, and implementing proactive IT service management practices.

Sysaid compared to Jira service management

Sysaid: Pros & Cons

Best features

• - Knowledge Base

• - Instant IT Support

• - Effortless Asset Management

• - Streamlined Incident Management

• - Insightful Reporting

Description

ServiceNow offers a comprehensive platform that serves as a single solution for your enterprise service management needs. Whether you're a large corporation or a growing business, ServiceNow has the tools to streamline and optimize your daily operations.

ServiceNow compared to Jira service management

ServiceNow: Pros & Cons

Best features

• - Incident management

• - Asset management

• - Automation and workflow

• - Change management

• - Self-service knowledge base

• - Reporting and analytics

• - Service catalog

• - Multichannel support

Description

ManageEngine ServiceDesk Plus is a comprehensive IT help desk software that combines asset and project management capabilities. It offers tools for incident, problem, change, and release management. It also includes features for contract management, purchase order management, and knowledge base creation. The software is designed to streamline IT service operations, improve productivity, and reduce downtime.

Manageengine servicedesk plus compared to Jira service management

Manageengine servicedesk plus: Pros & Cons

Best features

• - Comprehensive IT Service Management

• - Incident, Problem, and Change Management

• - Robust Project Management

• - Asset Management

• - Customizable Reporting Capabilities

Description

ntranet is a software solution designed for internal business communication and collaboration. It offers features like document management, task tracking, employee directory, and customizable dashboards. It's a secure platform that promotes efficient workflow, knowledge sharing, and team collaboration within an organization. The software can be accessed via desktop or mobile devices, enhancing flexibility and productivity.

Ntranet compared to Jira service management

Ntranet: Pros & Cons

Best features

• - User-Friendly Interface

• - Document Management

• - Project Management Tools

• - Integration Capabilities

• - Robust Security Measures

Description

NeoCertified is a secure email service that offers encrypted email solutions for businesses and individuals. It provides end-to-end encryption, ensuring the security of sensitive information during transmission. Features include secure file sharing, large file sending, and receipt confirmation. It complies with various privacy regulations, making it suitable for industries such as healthcare, finance, and legal. NeoCertified also offers a mobile app for secure communication on-the-go.

Neocertified compared to Jira service management

Neocertified: Pros & Cons

Best features

• - End-to-End Encryption

• - User-friendly Interface

• - Large File Transfer

• - Compliance with Regulations

• - 24/7 Customer Support

Description

Donesafe HSI is a cloud-based health, safety, and compliance software designed to simplify and streamline business processes. It offers tools for risk assessment, incident reporting, training management, and more. Its intuitive interface and real-time analytics help businesses ensure workplace safety, meet regulatory standards, and improve operational efficiency. It's suitable for businesses of all sizes across various industries.

Hsi donesafe compared to Jira service management

Hsi donesafe: Pros & Cons

Best features

• - Cloud-Based

• - Versatility

• - Customizability

• - Real-Time Analytics

• - Integration Capabilities

Description

Alloy Navigator is an all-inclusive IT Service Management solution that provides powerful tools for IT operations, including Incident and Problem Management, Asset Management, Change Management, and Knowledge Management. It offers a comprehensive view of your IT infrastructure, enhancing IT service delivery and reducing costs. Its robust features help businesses manage and optimize their IT resources effectively.

Alloy navigator compared to Jira service management

Alloy navigator: Pros & Cons

Best features

• - Comprehensive IT Service Management

• - Robust Ticketing System

• - Detailed Asset Management

• - Network Inventory Capabilities

• - Flexible Workflow Process Automation

Description

osTicket is an open-source support ticket system. It seamlessly routes inquiries created via email, web forms, and phone calls into a simple, easy-to-use, multi-user, web interface. It manages, organizes and archives all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Osticket compared to Jira service management

Osticket: Pros & Cons

Best features

• - Open Source

• - Ticket Management System

• - Customization Features

• - Rich Text Support

• - Extendable with Add-ons