General information about Reviewtrackers
ReviewTrackers is a customer feedback software that helps businesses track, manage, and interpret their online reviews. It aggregates reviews from over 100 review sites to provide a comprehensive view of a company's online reputation. The software uses advanced algorithms and sentiment analysis to provide insights into customer satisfaction and areas for improvement.
ReviewTrackers also allows businesses to respond to reviews directly within the platform, enhancing customer engagement and service recovery. It offers reporting tools for tracking trends and performance across different locations and platforms. With ReviewTrackers, companies can leverage customer feedback to make data-driven decisions, improve their services, and boost their online reputation.
Take advantage of our special promotions on ReviewTrackers and similar software! Harness the power of customer feedback, manage your online reputation, and drive your business growth with insightful data. Don't miss out on this opportunity to enhance your customer engagement and service recovery at a discounted price!
See alternatives to Reviewtrackers like HubSpot or Yext.What is Reviewtrackers used for?
ReviewTrackers is a valuable tool for small businesses looking to improve their online reputation. It centralizes customer reviews from over 100 sites, providing a comprehensive view of public perception. For example, a restaurant can use ReviewTrackers to identify the most appreciated dishes or those needing improvements. Businesses can also respond directly to reviews, fostering an open dialogue with customers. Sentiment analysis and trend reports provide actionable data to improve services and drive growth.Reviewtrackers features
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Review Aggregation
ReviewTrackers collects reviews from over 100 different review sites to give businesses a comprehensive understanding of their online reputation -
Advanced Analysis
The software uses advanced algorithms and sentiment analysis to provide insights into customer satisfaction and areas for improvement -
Direct Response Capability
ReviewTrackers allows businesses to respond to customer reviews directly within the platform, enhancing customer engagement and service recovery -
Reporting Tools
The software offers robust reporting tools for tracking trends and performance across different locations and platforms -
Data-Driven Decision Making
With ReviewTrackers, companies can leverage customer feedback to make informed, data-driven decisions to improve their services and boost their online reputation.
3 Reviewtrackers reviews
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Hannah Rodriguez
ReviewTrackers: A Game-Changer for Online Reputation Management
it's like having an extra set of eyes on our reviews. The reporting capabilities are top-notch, providing clear and concise data that allows me to make informed decisions about our business. I've also found the ReviewTrackers team to be incredibly responsive and helpful whenever I've had questions or needed assistance. The software is consistently updated with new features and improvements, demonstrating a commitment to innovation and customer satisfaction. The ability to respond directly to reviews through the platform has streamlined our communication process and ensured timely responses. The competitive benchmarking feature has given us valuable insight into how we stack up against our competitors, helping us to identify areas where we can improve. Overall, ReviewTrackers has been an essential tool in managing our online reputation and improving our customer service.
April 23, 2024
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Frances Rodriguez
ReviewTrackers Fails to Boost Client Online Review Rates
I've been having difficulty getting my clients to respond to request emails from ReviewTrackers, which ask them to leave online reviews for me on platforms like Google. The problem is that ReviewTrackers doesn't allow for customization of the email subject or content. The current subject, "follow up", doesn't catch the client's attention, causing them to ignore the email or not leave a review. This results in wasted effort and money. Despite the ease of implementing the actual email, the inability to customize the content and subject to increase the likelihood of the client opening the email and leaving a review is a significant drawback. However, the vendor responded to my feedback, explaining that the subject line and other fields in the email are indeed customizable. They offered to guide me through their training materials again and urged me to contact their Customer Success team for further help.
April 15, 2024
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Fawn D
Utilizing ReviewTrackers for Streamlined Online Review Management
I appreciate being able to view all our online reviews in one place with ReviewTrackers. It's useful for me to report to our team daily or weekly, depending on their preference. I don't need to visit each social platform individually to assess our performance. I think the software serves our needs well. However, I wish it could track Angie's List and allow responses directly from the platform, enabling full communication tracking for specific reviews. Currently, when I try to respond to a review, it redirects me to Google Maps, which is inconvenient. The vendor responded to my feedback, appreciating it and suggesting that I reach out to my account manager to utilize their Google integration for responding within the dashboard. They also encouraged me to contact their support team for further assistance in achieving our online reputation and review goals.
April 14, 2024
Reviewtrackers: Pros & Cons
Pros
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Centralized Review Management: ReviewTrackers compiles reviews from various websites into one central dashboard, making it easier to manage and respond to feedback
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Advanced Analytics: The software provides detailed insights and analytics about customer reviews, helping businesses understand their performance and areas for improvement
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Efficient Customer Service: With its ability to track and respond to reviews quickly, ReviewTrackers can significantly improve a business's customer service efficiency.
Cons
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Limited Customization: ReviewTrackers does not offer much flexibility in terms of customization, making it difficult to tailor the tool to specific business needs
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High Pricing: The software can be quite expensive, especially for small businesses or startups with limited budgets
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Lack of Advanced Features: Some users have reported that ReviewTrackers lacks some advanced features found in other review management tools, such as detailed analytics or sentiment analysis.
Why is Reviewtrackers better than other CRM software?
Reviewtrackers has better positive reviews compared to Birdeye: 96 vs 95
Reviewtrackers is a better solution based on percentage of positive reviews than Podium: 96 vs 85
Reviewtrackers is a better solution for customer support than Podium: 4.5 vs 4.1
Reviewtrackers has more positive reviews than Yext: 96 vs 84
Reviewtrackers is better at support than Yext: 4.5 vs 4.0
Reviewtrackers has more positive reviews than HubSpot: 96 vs 93
Reviewtrackers is better at support than HubSpot: 4.5 vs 4.4
Reviewtrackers has more options than Trustmary: 97 vs 89
