Pros from reviewers
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Responsive and adaptive team: The team at ReviewTrackers is highly responsive and adept at explaining changes in policies of platforms like Facebook, Google, and Yelp, and adapting their platform accordingly, which is crucial for brand's online growth
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User-friendly software with strong support: The software is user-friendly, promoting buy-in, and support is always available when needed
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Comprehensive and customizable reporting: ReviewTrackers provides trending keywords and platforms, performance snapshots, and the comparison of current month performance versus the previous month. They also provide custom reporting and additional competitors relevant to the industry
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Excellent value for money: ReviewTrackers offers more tools than its competitors and at a lower price, providing excellent value. The platform allows for the collection of all the reviews in one place and easy-to-produce metrics
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Ability to monitor and respond to reviews: ReviewTrackers is excellent for monitoring and responding to reviews. It offers a randomized auto reply feature that can be set based on star rating and a dashboard for trending of review ratings and trends.
Cons from reviewers
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Delayed updates of reviews from certain sites: While Google reviews are updated quickly, reviews from other sites, especially Yelp, take longer to populate. This delay can result in missed opportunities to respond to reviews in a timely manner
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Lack of customization in request emails: ReviewTrackers does not allow for customization of the email subject or content when sending request emails to clients for reviews. This can lead to lower response rates as the generic subject line may not catch the client's attention
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Inability to track certain platforms: The software does not currently track reviews from all platforms, such as Angie's List. This limitation can hinder comprehensive review management
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Inconvenient response process: When attempting to respond to a review directly from the platform, users are redirected to Google Maps, which can be inconvenient
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Limited dashboard configurability: The dashboard is not fully configurable and lacks the ability to automatically email the dashboard report monthly. This can limit the software's reporting capabilities.
Main features
Starting Price
Free Plan
Review Aggregation
Advanced Analysis
Direct Response Capability
Reporting Tools
Data-Driven Decision Making
Starting Price
N/A
Free Plan
No
Review Aggregation
Advanced Analysis
Direct Response Capability
Reporting Tools
Data-Driven Decision Making
What is Reviewtrackers?
How Reviewtrackers compare to similar software?
Product
Reviewtrackers
4.0
Reviewtrackers reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Reviewtrackers best for according to our reviewers?
Businesses with a strong online presence: These businesses need to stay updated with changes in policies of platforms like Facebook, Google, and Yelp, and adapt accordingly for their brand's online growth. ReviewTrackers is adept at explaining these changes and adapting their own platform accordingly
Businesses looking for value for money: ReviewTrackers offers more tools than its competitors and at a lower price, providing excellent value. It allows businesses to collect all the reviews they need to respond to in one place and produce easy-to-use metrics
Businesses seeking to improve customer engagement: ReviewTrackers allows businesses to send request emails to their clients asking them to leave online reviews. However, the subject line and other fields in the email are customizable to increase the likelihood of the client opening the email and leaving a review
Businesses using TripAdvisor: ReviewTrackers allows businesses to respond to reviews on TripAdvisor and provides a free API connection. It is simple to set up and use
Businesses needing to monitor and respond to reviews: ReviewTrackers is excellent for monitoring and responding to reviews. It offers a randomized auto reply feature that can be set based on star rating and a dashboard for trending of review ratings and trends.
Reviewtrackers reviews
4.0
Reviewtrackers rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.4
Likelihood to recommend
4.5
Features
5 Reviewtrackers reviews
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Irene G
Sentiment Analysis: Improving Customer Service Focus.
I can now focus on addressing customer concerns rather than searching for them. The sentiment analysis feature has been particularly useful in identifying trends and areas for improvement
May 5, 2024
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Zephyr
Easily Managing and Monitoring Customer Interactions
After researching several platforms, I decided that it would take a lot for me to switch from ReviewTrackers. This platform offers more tools than its competitors and at a lower price, providing excellent value. The two features I appreciate most are the ability to collect all the reviews I need to respond to in one place and the easy-to-produce metrics that I can share with my team. However, while Google reviews populate quickly, reviews from other sites, especially Yelp, take longer. If a review requires immediate attention, I often respond via email alert as I've missed responding in a timely manner waiting for ReviewTrackers to update. The vendor responded to my review, thanking me for the five-star rating and acknowledging the need to improve the speed of detecting reviews. They also expressed their commitment to delivering "crazy" value, which I believe they do. They thanked me for my business and expressed their eagerness to continue adding value to my business.
April 30, 2024
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Hannah Rodriguez
ReviewTrackers: A Game-Changer for Online Reputation Management
it's like having an extra set of eyes on our reviews. The reporting capabilities are top-notch, providing clear and concise data that allows me to make informed decisions about our business. I've also found the ReviewTrackers team to be incredibly responsive and helpful whenever I've had questions or needed assistance. The software is consistently updated with new features and improvements, demonstrating a commitment to innovation and customer satisfaction. The ability to respond directly to reviews through the platform has streamlined our communication process and ensured timely responses. The competitive benchmarking feature has given us valuable insight into how we stack up against our competitors, helping us to identify areas where we can improve. Overall, ReviewTrackers has been an essential tool in managing our online reputation and improving our customer service.
April 23, 2024
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Frances Rodriguez
ReviewTrackers Fails to Boost Client Online Review Rates
I've been having difficulty getting my clients to respond to request emails from ReviewTrackers, which ask them to leave online reviews for me on platforms like Google. The problem is that ReviewTrackers doesn't allow for customization of the email subject or content. The current subject, "follow up", doesn't catch the client's attention, causing them to ignore the email or not leave a review. This results in wasted effort and money. Despite the ease of implementing the actual email, the inability to customize the content and subject to increase the likelihood of the client opening the email and leaving a review is a significant drawback. However, the vendor responded to my feedback, explaining that the subject line and other fields in the email are indeed customizable. They offered to guide me through their training materials again and urged me to contact their Customer Success team for further help.
April 15, 2024
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Fawn D
Utilizing ReviewTrackers for Streamlined Online Review Management
I appreciate being able to view all our online reviews in one place with ReviewTrackers. It's useful for me to report to our team daily or weekly, depending on their preference. I don't need to visit each social platform individually to assess our performance. I think the software serves our needs well. However, I wish it could track Angie's List and allow responses directly from the platform, enabling full communication tracking for specific reviews. Currently, when I try to respond to a review, it redirects me to Google Maps, which is inconvenient. The vendor responded to my feedback, appreciating it and suggesting that I reach out to my account manager to utilize their Google integration for responding within the dashboard. They also encouraged me to contact their support team for further assistance in achieving our online reputation and review goals.
April 14, 2024
