Pros from reviewers

• Enhanced Communication: Zenmaid facilitates seamless communication between employees and clients, sending reminders to both parties and allowing employees to easily access all the information they need for their work

• User-friendly Interface: Zenmaid is praised for its simplicity, user-friendliness, and aesthetics, making it enjoyable to use and easy to navigate

• Customization Options: Zenmaid offers customization options for client/contact and staff notes, allowing for personalized communication

• Efficient Scheduling: Zenmaid's scheduling system is specifically designed for cleaning companies, simplifying the tracking of workers' appointments and leading to increased client satisfaction and business growth

• Cost-effectiveness: Zenmaid is valued for its cost-effectiveness, offering numerous useful features like color coordination, on my way texts, tracking client payments, and a dashboard in one place.

Cons from reviewers

• Disappointing mobile experience: The mobile version of Zenmaid has slow performance and lacks an autosave feature, making scheduling challenging

• Lack of team visibility feature: Zenmaid does not have a feature that allows everyone on the team to see if someone has already activated the on the way button, which can lead to duplication

• Limited photo and checklist upload capabilities: The software does not allow for the uploading of photos of found or damaged items from employees' phones, or checklists that employees need to complete before clocking out, which could minimize paperwork

• Inadequate timekeeping and payroll features: Zenmaid's timekeeping and payroll features are not useful for businesses that pay staff for travel time and allow unpaid breaks

• Payroll glitches: Zenmaid has been reported to have significant glitches, such as missing payroll hours, which can lead to the need for constant refreshing and redoing of payroll.