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Alloy navigator reviews
4.3 (6 reviews)

Alloy Navigator is a comprehensive IT Service Management solution offering tools for Incident and Problem Management, Asset Management, Change Management, and Knowledge Management. It provides an extensive view of your IT infrastructure, improving service delivery and reducing costs. Its robust features assist businesses in managing and optimizing their IT resources effectively. This all-inclusive software is designed to streamline IT operations and enhance overall productivity.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Alloy navigator?
  • 04How Alloy navigator compare to similar software?
  • 05Who is Alloy navigator best for according to our reviewers?
  • 06Alloy navigator reviews

Pros from reviewers

  • Customization Ability: Alloy Navigator offers impressive customization options, allowing users to modify the system to suit their specific needs. This feature has proven to be beneficial in transforming workflows and adjusting views or categorizations of items

  • Asset and Property Tracking: The software provides the ability to track property and equipment, which is particularly useful for remote employees. This feature has helped prevent property loss and save time

  • User-Friendly Interface: Alloy Navigator is user-friendly and provides fast results. It is easy to manage and use, making it a vital tool for IT departments. The user and technician portals are straightforward, and the email integration for alerts on new tickets and updates is a bonus

  • Pre-configured Setup: The software comes pre-configured, which facilitates a seamless implementation process. This feature allows users to utilize the software to its maximum potential right away, and it can be tailored to match preferred workflows

  • Regular Updates and Releases: The AlloySoftware team regularly updates the tool, introducing new features and improving existing functionalities. This customer-focused approach ensures the tool stays relevant and continues to meet users' changing needs.

Cons from reviewers

  • Limited built-in features: While Alloy Navigator is user-friendly and provides fast results, some of its built-in features are limited and require tweaking to fully meet the needs of the user

  • Slow customer support response: Despite the vendor's claim of an average response time of 2 hours, some users have reported experiencing delays of several days when seeking assistance from customer support

  • Backend confusion and lack of search functionality: The backend of Alloy Navigator can be confusing for some users, and the lack of search functionality can make making simple changes challenging

  • Setup complexity due to flexibility: While the flexibility of Alloy Navigator is a strength, it can also make the setup process somewhat complicated for users who are not familiar with the system

  • Outdated GUI and limited customization options for AD sync: Some users have reported that the GUI feels outdated and could be simplified, and they wish there were more customization options for Active Directory synchronization.

Main features

Starting Price

N/A

Free Plan

No

Comprehensive IT Service Management

Robust Ticketing System

Detailed Asset Management

Network Inventory Capabilities

Flexible Workflow Process Automation

What is Alloy navigator?

Alloy Navigator is a comprehensive IT Service Management (ITSM) solution that provides a holistic view of your entire IT infrastructure. It integrates Service Desk, Asset Management, Network Inventory, and more into one centralized system. It features a robust ticketing system for efficient issue tracking and resolution, and an asset management tool for detailed insights into your IT assets. It also offers network inventory capabilities for a complete understanding of your IT environment. Alloy Navigator supports ITIL standards and best practices, and can be customized to suit specific business needs. Its reporting and analytics tools provide valuable insights for continuous improvement. Special promotions are currently available for Alloy Navigator and similar software products.

Who is Alloy navigator best for according to our reviewers?

  • IT Departments: Alloy Navigator is a vital tool for IT departments, offering easy-to-use features for the average technician and a user-friendly portal. It integrates software allocation and databases of all network hardware, making it indispensable for daily operations

  • Help Desk Technicians: Help desk technicians find Alloy Navigator user-friendly with numerous customization options. It offers an effective asset inventory and configuration feature and incorporates all ITIL framework concepts, making it easier to track work orders

  • Asset and Inventory Managers: For those in charge of tracking all IT assets and inventory, including deployed and stock items, Alloy Navigator performs this task perfectly. It generates necessary reports and offers customization features that cater to specific needs

  • Remote Employees: Alloy Navigator is beneficial for remote employees as it allows for the tracking of property and equipment. Its flexibility and customization ability make it adaptable to different categories and levels of detail

  • Client Service Providers: For those working with clients, Alloy Navigator consolidates all relevant information, making it excellent for monitoring the status of computers and software in one view. It offers a high level of customization, saving time when handling tickets.

    • Alloy navigator reviews

    4.3

    Alloy navigator rating

    4.0

    Ease of use

    4.5

    Customer service

    4.5

    Value for money

    4.5

    Likelihood to recommend

    4.4

    Features

    6 Alloy navigator reviews

    4.3 (6 reviews)

    • Melissa Garcia

      Doron's Decade with Alloy Navigator

      I consider the Alloy Navigator application to be dependable and robust. I've been utilizing it for a decade and have no intentions of changing anytime soon. The software is user-friendly and provides fast results. However, some of its built-in features are limited and require tweaking. I opted for Alloy Navigator as it was easier to manage and use, and it yielded superior results. I transitioned to this software because I believed the quality of the previous product was deteriorating.

      May 12, 2024

    • Victoria Rodriguez

      Effortless Usability: A User-Friendly Software Review

      The software's user-friendly design deserves mention. Even those in our team with limited technical knowledge have found it easy to use

      May 4, 2024

    • Gabriel J

      Alloy Navigator: A Game-Changer for IT

      Alloy Navigator has been a game-changer for our IT department

      April 28, 2024

    • Danielle Brown

      Powerful Reporting Capabilities for Informed IT Decisions

      I've been particularly impressed with the software's reporting capabilities. It provides detailed insights that help us make informed decisions about our IT infrastructure

      April 23, 2024

    • Madison R

      Packed with Potential

      My overall experience with Alloy Navigator has been positive. I had to manage a large, poorly maintained system, but once I updated the inventory, locations, and customers, it became much easier. I particularly appreciate the software's ability to integrate and sync with Active Directory, which helps me keep everything updated. I'm a big fan of automation, so this feature is a big plus. However, I do feel the GUI is somewhat outdated and could be simplified, but this might be because I'm using an older version of Alloy Navigator. I also wish there were more customization options for AD sync. After sharing my review, the vendor suggested that I upgrade to the latest version and try the Technician Web Portal, which they claim is sleek and easy to use. They also recommended that I reach out to their services team for help with the Active Directory sync, as it is highly flexible and offers many features that I might not be aware of.

      April 15, 2024

    1 to 5 of 6 results

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