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Dynamics 365 Reviews
4.5 (19 reviews)

Dynamics 365 is an all-inclusive business solution software that combines various applications such as CRM and ERP. It provides businesses with valuable insights, optimizes processes, boosts productivity, and enhances customer engagement. The software offers a unified approach to business operations, enabling seamless collaboration and data sharing across departments. Its advanced analytics capabilities aid in informed decision-making, driving growth and profitability.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Dynamics 365?
  • 04How Dynamics 365 compare to similar software?
  • 05Who is Dynamics 365 best for according to our reviewers?
  • 06Dynamics 365 Reviews

What is Dynamics 365?

Dynamics 365 is a comprehensive cloud-based software solution that merges customer resource management (CRM) and enterprise resource planning (ERP) functionalities. It provides businesses with a unified platform to manage various operational aspects such as sales, marketing, finance, and operations. Its modular design allows customization to suit specific business needs, improving efficiency and productivity. The software also incorporates AI capabilities for data analysis, providing valuable insights for informed decision-making. It is scalable for businesses of all sizes and its cloud-based infrastructure allows accessibility from anywhere. By leveraging SaaS deals for Dynamics 365, businesses can optimize their operations and drive growth in an increasingly digital world.

Pros from reviewers

  • Coordination and document management: The software provides excellent coordination and document management features, allowing for efficient organization and retrieval of documents

  • Creation of productive data reports: The software enables the creation of productive data reports, aiding in data analysis and decision making

  • Stability and ease of navigation: Dynamics 365 offers a stable platform with an easy-to-navigate dashboard, making it user-friendly and reliable

  • Effective tracking and CRM functionalities: Dynamics 365 effectively tracks activities and offers excellent CRM functionalities, providing easy lead generation options and managing sales operations effectively

  • Centralized, user-friendly platform: Dynamics 365 offers a centralized, user-friendly platform that provides real-time client information, aiding in contact management and company growth.

Cons from reviewers

  • Connectivity issues: There have been instances of connectivity problems with the main database, leading to outdated data

  • Lack of ERP integration: Despite its robust features, Dynamics 365 struggles to integrate with some ERP systems, making it challenging to keep contact details updated across different platforms

  • Difficulty in feature navigation: With a plethora of features, users sometimes find it hard to locate the specific functionality they need

  • Bugs in the phone system: Some users have reported that Dynamics 365 as a phone system is hard to manage and is riddled with bugs that need fixing

  • Limited compatibility and cloud functionality: Some users have noted that Dynamics 365 could improve in terms of compatibility with other applications and its cloud functionality.

Main features

Starting Price

N/A

Free Plan

No

Financial reporting

360-Degree view of customers

Intelligent business insights

Pipeline management

Powerful marketing automation

Who is Dynamics 365 best for according to our reviewers?

  • Management Teams: The software is a worthwhile investment for management teams as it modernizes the sales reporting process, enables easy review of sales leads and issues, and allows access to customer history on the move through its mobile app

  • Product Support Teams: This software is frequently used by product support teams for managing support requests and keeping contact details. However, it may require integration with other ERP software for optimal functionality

  • Individual Users: Dynamics 365 is a flexible tool that serves the needs of both individuals and businesses. It helps in managing contacts, aiding company growth by unifying processes, and offers real-time client information through its centralized, user-friendly platform. However, it requires an active internet connection to work and its compatibility with other applications and cloud functionality could be improved.

  • Sales Teams: Dynamics 365 is beneficial for sales teams as it provides excellent CRM functionalities, easy lead generation options, and effective tracking of activities. It also allows for the creation of productive data reports and manages sales operations effectively

  • Marketing Teams: Dynamics 365 offers an easy and efficient platform for managing campaigns. It is powerful and easy to learn, especially for those with experience in similar marketing packages

    • Dynamics 365 Reviews

    4.5

    Dynamics 365 rating

    4.0

    Ease of use

    4.0

    Customer service

    4.1

    Value for money

    4.0

    Likelihood to recommend

    4.3

    Features

    19 Dynamics 365 Reviews

    4.5 (19 reviews)
    Leave a review

    • Grace D

      Microsoft's Commitment to Excellence: Dynamics 365's Continuous Updates and Improvements

      Lastly, the continuous updates and improvements Microsoft makes to Dynamics 365 show their commitment to providing a high-quality product.

      August 13, 2024

    • Judith Rodriguez

      Excellent Pick

      I found the service from Dynamics-365 to be amazing as it significantly improved our reports, though I felt it was a bit slow on some PCs or laptops.

      August 5, 2024

    • Thaddeus S

      User-Friendly Interface: A Seamless Experience for All

      The user interface is intuitive and easy to navigate, even for those who aren't tech-savvy

      July 27, 2024

    • Eulalia G

      Efficiency Boost: Seamless Outlook Integration

      The seamless integration with Outlook has made email communication more efficient than ever before

      July 23, 2024

    • Samuel Brown

      Efficient Design and User-Friendly

      I really like the layout of Dynamics-365 and find it easy to use daily. I have no complaints and enjoy using it for work.

      July 15, 2024

    • Pierce D

      Dynamics 365: The Powerhouse of Efficiency!

      I believe Dynamics 365 is excellent for maintaining smooth business operations without any loss or omission. There's nothing I dislike about it.

      July 9, 2024

    • Virginia Davis

      Sales Module Simplifies Lead Tracking for Professionals

      As a sales professional, the sales module has been instrumental in tracking leads and opportunities, making my job much easier

      July 1, 2024

    • Rose Miller

      Revolutionizing Customer Service with Dynamics 365

      The customer service module of Dynamics 365 has revolutionized our customer interactions, providing us with valuable insights and helping us deliver superior service

      June 25, 2024

    • Doris F

      Empowering SMEs with Microsoft Dynamics 365: Streamlined Processes and Real-Time Client Information

      Personally, I find Dynamics-365 helpful in managing contacts and aiding company growth by unifying processes. I like its centralized, user-friendly platform that offers real-time client information. However, I believe it lacks in compatibility with other applications and its cloud functionality could be improved.

      June 16, 2024

    • Brittany Williams

      Great Daily Tool for Personal and Business Use

      The Dynamics-365 app's features have been useful for me in my professional and academic life. It's a flexible tool that helps both individuals and businesses, serving the needs of small businesses and large corporations. However, it needs an active internet connection to work.

      June 9, 2024

    • Austin S

      Game-Changing Marketing Automation Features: Streamlining Targeted Campaigns

      The marketing automation features have been a game-changer for our marketing team, allowing us to create targeted campaigns with ease

      June 1, 2024

    • Johnny Brown

      Unlocking Digital Sales Reporting with Dynamics 365 CRM

      Dynamics CRM has proven to be a worthwhile investment for us, modernizing our sales reporting process. It enables management to easily review sales leads and issues from the web or mobile app. It's simple to access details on the move, and the mobile app allows us to view a customer's past history. However, we've encountered some connectivity problems with our main database, resulting in some outdated data. We selected Dynamics 365 for its integration capabilities, user-friendliness, and price point.

      May 26, 2024

    • Ronald

      Dynamics 365: A Challenging Journey

      I've had several negative experiences with Dynamics-365 as a phone system. It's extremely hard to manage and the system is full of bugs that require fixing. I believe it's not worth the cost and it's not a practical or functional system.

      May 18, 2024

    • Danielle R

      Tailored Cloud-Based Solution for Remote Work

      I've been able to tailor it to suit our unique business needs. Its cloud-based nature allows me to access data from anywhere, which is a huge advantage in today's remote working environment

      May 14, 2024

    • Ginevra S

      My Experience with Dynamics 365: A User's Perspective

      I find Dynamics-365 to be a beneficial system that we frequently use for Sales and Product Support Request Management. It's an excellent tool for tracking support requests and keeping contact details. However, I wish it could integrate with our ERP software, as it's difficult to ensure that updated contacts in our ERP system are also updated in our CRM system. Sometimes, it's challenging to find the desired feature due to its numerous features. We switched to Dynamics 365 from Sage CRM because Microsoft 365 offered more features.

      May 5, 2024

    • Steven S

      Improved Productivity with Microsoft Integration

      its integration with other Microsoft products has significantly improved our productivity. The software's ability to customize and automate processes is exceptional

      April 30, 2024

    • Adam

      Trustworthy Tool for Managing Diverse Project Contacts

      I am impressed with the stability and ease of navigation of the Dynamics-365 dashboard. I appreciate its coordination and document management features and would recommend it. The software effectively tracks activities and its CRM functionalities are excellent, providing easy lead generation options. It enables the creation of productive data reports and manages sales operations effectively. This product offers an easy and efficient platform for managing campaigns. It is powerful and easy to learn, especially if you have experience with other similar marketing packages.

      April 23, 2024

    • Sable D

      Top-Notch Reporting: Empowering Informed Decision-Making

      The reporting capabilities are top-notch, providing real-time data that helps us make informed decisions

      April 15, 2024

    • Linda Miller

      Dynamics 365: Streamlining Project Operations

      As a project manager, I find Dynamics 365 extremely useful for streamlining our operations

      April 13, 2024

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