$500 savings
On your Twilio subscription
Redeemed 23 times
In the last 90 days
Secret's take about Twilio
You know that unpleasant feeling of being taken in by a company's customer service. You are in contact with a first employee to whom you explain your problem. The next day his colleague comes back to you but does not have half the information and you have to explain everything again. And the loop is on. With Twilio, you avoid doing that to your customers. Your data is centralized, so everyone has access to the same level of information at all times. And you can also reach your customers on their preferred channel!
Mary O'Brien
Customer Success Manager
General information about Twilio
Strengthening customer and prospect engagement with your brand at every stage of the customer journey is what Twilio offers you. Through all channels (email, SMS, Whatsapp, Messenger, video, calls, etc.) you personalize your communications and maintain real brand consistency regardless of the means through which your customers and prospects contact you. Twilio offers three main building blocks: marketing, operations and customer service.
Marketing. By personalizing your communications at each stage of the marketing funnel and across all channels, you strengthen the effectiveness and performance of your acquisition campaigns.
Operations. Twilio allows you to better coordinate your teams thanks to simplified communication and real-time notifications in particular. Information flows better and your employees are therefore better equipped to meet the needs of your customers.
Customer service. Improve customer satisfaction by sending the right messages at the right times, thanks to automation and AI. Provide more information and context to your employees for their interactions with your customers.
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Twilio features
Personalized and effective communications at every stage of the customer journey, regardless of the channel.
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IoT
Access the Twilio platform and build connected objects with an optimal level of security and adaptability.
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SMS, Whatsapp & Chats
Notifications, alert messages, marketing campaigns: easily send all important communications to your users, wherever they are in the world.
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Emailing
Send personalized transactional and marketing emails to your customers and prospects and benefit from an optimal deliverability rate.
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Calls
Calls analysis and follow-up, hidden and secure calls, conference calls, voice mail services or even an interactive voice server, everything is planned.
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