Here are competitors or alternatives to Salesforce Service Cloud and other similar Customer Support software. You need to consider some important factors when choosing a tool like Salesforce Service Cloud for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Salesforce Service Cloud that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Salesforce Service Cloud. Discover sofware like Freshdesk, Intercom, Zendesk or Zoho Desk.
From Customer Support tools, we have selected the best alternatives to Salesforce Service Cloud based on reviews for each solution and similarities with Salesforce Service Cloud. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.
Description
Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
Freshdesk: Pros & Cons
Best features
Freshdesk pricing
Free
Growth
$15 / user / monthPro
$51Enterprise
$83 / user / monthDescription
Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.
Intercom: Pros & Cons
Best features
Intercom pricing
Pro
Book a demoPremium
Book a demoStarter
$74 / monthDescription
Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.
What's the difference between Zendesk and Salesforce Service Cloud?
Zendesk is a software platform that aids in the management of customer issues. It allows users to consolidate all customer interactions into one central location, facilitating a seamless, personalized, and efficient support experience. Service Cloud, on the other hand, is a customer service solution offered on the Salesforce Platform. It provides a comprehensive and holistic view of customer inquiries, enabling intelligent, speedy, and tailored communication. Service Cloud includes...
Zendesk: Pros & Cons
Best features
Description
Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.
Zoho Desk: Pros & Cons
Best features
Zoho Desk pricing
Standard
$20 / user / monthProfessional
$37 / user / monthEnterprise
$52 / user / month