List of Alternatives to Salesforce Service Cloud
Here are some of Salesforce Service Cloud's top competitors in the Customer Support category: Zendesk, Fin (ex. Intercom), Freshworks or Freshdesk.
Create a customer success support suite that is accessible and available to your customers at all times.
5.0/5
(1)
Redeemed by 2838 members
1 deal available
6 months free (with AI Agents and Copilot)
Get deal for free
1 deal available
6 months free (with AI Agents and Copilot)
Get deal for freeZendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.
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Knowledge base
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Integration
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Multichannel support
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Ticketing system
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Customization and branding
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Reporting and analytics
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Customer engagement
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Automation and workflow
Suite Enterprise
Contact salesSuite Team
$55 per user per monthSuite Growth
$89 per user per monthSuite Professional
$115 per user per monthAustin Oblouk
Great deal, easy to apply
Great deal, easy to apply for us. I expect to continue using Zendesk for a long time but this is a great way to lessen the early cost of lost time for our team to learn the platform. This is our first time venturing into support software but I have heard Zendesk is the best.
April 30, 2024
What's the difference between Zendesk and Salesforce Service Cloud?
See the full comparison between Salesforce Service Cloud & Zendesk
Strengthen relationships with your customers with an online messaging system.
4.8/5
(2)
Redeemed by 3538 members
1 deal available
$6,500 in Fin AI Agent credits + Intercom helpdesk free for 1 year
Get deal for free
1 deal available
$6,500 in Fin AI Agent credits + Intercom helpdesk free for 1 year
Get deal for freeFin is an autonomous support agent that resolves customer questions instantly using your own documentation. It delivers human-like responses, reduces ticket volume, and gives your team breathing room by handling repetitive requests accurately, day or night.
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Verified content grounding
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Multilingual conversations
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Customizable voice and tone
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Seamless human handoff
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Detailed analytics dashboard
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Automated conversation summaries
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Proactive engagement triggers
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Rapid knowledge synchronization
Essential
$29 per user per monthAdvanced
$85 per user per monthExpert
$132 per user per month
Great automated AI agent for support
We tested Fin for handling automated customer queries. The setup process was smooth, and the bot successfully resolved common workflow questions without escalation. Customizing responses and tracking agent analytics was straightforward.
July 27, 2026
Software suite for sales, marketing, and customer service teams
1 deal available
14 days free on Freshdesk
Get deal for free
1 deal available
14 days free on Freshdesk
Get deal for freeFreshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.
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Collaboration
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Multilingual support
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Personalize interactions with your leads and customers
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AI-powered chatbots
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Analytics and reporting
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Omnichannel support
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Improved ticket management
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Automate your sales process
Customer service software to optimize your client communication
1 deal available
14 days free
Get deal for free
1 deal available
14 days free
Get deal for freeFreshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
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Opt for multi-channel support
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Optimize ticket management
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Enhance customer satisfaction
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Give users autonomy
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Ensure team collaboration
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Centralize knowledge base
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Strengthen data security
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Access customized performance reports
Free
$0 (Freemium)Growth
$18 / user / monthPro
$59 / user / monthEnterprise
$95 / user / month
With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.
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Boost the efficiency of your FAQ
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Social media integration
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Chat with your customers live
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Optimize customer request management
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Create a customer community
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Gamification
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Access a call center
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Advanced reporting
Business
$15 / user / monthMedium
$35 / user / monthLarge
$59 / user / monthEnterprise
$85 / user / month
Transform customer service into customer success
1 deal available
30% off Service Hub Professional and Enterprise plans for 1 year
Get deal for free
1 deal available
30% off Service Hub Professional and Enterprise plans for 1 year
Get deal for freeHubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.
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Customer feedback
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Live chat and conversational bots
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Automation tools
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Knowledge base
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Ticketing system
7 days free + 10% off annual plans
Get deal for free
1 deal available
7 days free + 10% off annual plans
Get deal for freePut a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.
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Provide your customers with quality answers
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Benefit from numerous integrations
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Turn customer support into a profit center
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Automate your customer support
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Accelerate request handling
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Simplify your agents’ work
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Analyze and optimize your customer support performance
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Provide personalized experiences to your customers
Enterprise
Custom pricingStarter
$10 / monthBasic
$50 / monthPro
$300 / monthAdvanced
$750 / month
DevRev is an AI-powered customer relationship management (CRM) and developer collaboration platform that seamlessly integrates product development, customer support, and business operations into a unified workspace.
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Intelligent ticketing system
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AI-enhanced documentation
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AI-driven automation
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Unified workspace
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Customer-centric development
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Collaboration and workflow management
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Product analytics and insights
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Seamless integrations
Starter - Build
$10 / user / monthStarter - Support
$20 / user / monthPro - Build
$25 / user / monthPro - Support
$60 / user / month
Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.
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Smart ticketing
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Multichannel support
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AI-powered assistance
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Knowledge base creation
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Reporting and analytics
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Self-service portal
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Team collaboration tools
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Automation and workflow
Standard
$20 / user / monthProfessional
$37 / user / monthEnterprise
$52 / user / month
Dixa is a customer experience platform that aims to revolutionize how you interact with your customers. The platform provides a unified solution for managing customer communications across various channels, including voice, email, chat, and social media.
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Form management and validation
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Real-time performance analytics
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Omnichannel customer experience
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Intelligent routing
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Customizable avatar for chatbot
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Knowledge base integration
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Unified communication platform
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AI-powered chatbot
Custom
Contact salesEssential
$49 / user / monthGrowth
$109 / user / monthUltimate
$169 / user / month
Kustomer is a cloud-based customer service platform that streamlines customer conversations across multiple channels into one place. It uses intelligence to automate repetitive tasks and provides insights to enhance the overall customer experience. Kustomer's key features include omnichannel communication, real-time analytics, and customizable workflows. This software is designed to help businesses deliver personalized and efficient support to their customers.
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Automation Tools
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Real-Time Analytics and Reporting
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Intelligent Routing
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Omnichannel Approach
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Unified Customer View
Helpshift is a customer service platform designed for mobile apps. It provides in-app support, reducing the need for external support channels. Features include FAQs, in-app chat, and push notifications. It allows businesses to manage customer issues effectively, track user behavior, and gather valuable feedback. Its goal is to enhance the customer experience by providing immediate, direct support within the app itself.
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Integration Capabilities
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AI-Powered Automations
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In-App Support
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Customizable Interface
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Analytics and Reports
The all-in-one tool Zoko is a true hub for all your WhatsApp conversations. You can centralize sales, marketing and customer support through a single WhatsApp number to efficiently grow your business on this social network.
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Reassure your prospects and customers
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Take orders directly via WhatsApp
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Connect Shopify to WhatsApp
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Personalize your customer interactions
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Manage your store from anywhere
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Communicate at scale
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Unify your actions through a single WhatsApp number
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Send automated order updates
Starter
$35 / monthTeam
$55 / monthPro
$110 / monthBusiness
$220 / month
FROGED will make you improve your customer relationship and engagement with the right features while enhancing your time-to-value.
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Supercharge your support team
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Analyze user behavior with heatmaps
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Get access to your performances
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Provide customers with the right elements
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Set up in-app messages and automessages
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Set up behavioral emails
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Use real-time live chat
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Build custom customer segments
Free
Grow
$84 / monthScale
$372 / monthEnterprise
$948 / month
Quiq Messaging is a customer communication software that allows businesses to engage with customers through their preferred messaging channels. It supports SMS, Facebook Messenger, Web Chat, and more. With features like automated responses and conversation management, it enhances customer service efficiency. Quiq Messaging is ideal for businesses aiming to improve their customer interaction and response times.
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Multi-channel Engagement
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CRM Integration
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Conversation History Tracking
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Automation Capabilities
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Real-time Conversations
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